CHRISTOPHER M.

KNOTT
600 Loffler Circle Apt. 107
Palm Bay, FL 32909

cell: (321) 626-3462

cmknottjr@hotmail.com

SUMMARY:
Experienced manager with strong leadership and customer service/sales skills.

EDUCATION and CERTIFICATIONS:

Brevard Community College 2009 present
G.E.D., Morton PA 1997
Combat Team Leader, U.S. Army

SKILLS SYNOPSIS:
Customer Service
Sales
Problem Solving
Proficient with Microsoft Office
General Mechanical Skills
Strong Leadership Skills
General Data Entry

EXPERIENCE:
APA Brevard and Indian River Counties, Viera, FL
League Representative, September 2011-January 2012
Duties Included:
Liaison between franchise owner and 270+ team captains
Promoting growth of business through interaction with new venue owners and managers
Inputting and processing weekly paperwork for 270+ teams
Pick-up and delivery of paperwork from Titusville to Vero Beach, weekly
Managing player handicaps for 1500+ players
Updating national website with local player information
Managing weekly schedules to accommodate team growth
Logging dues paid, both by cash and check, by teams in excess of $5000.00 weekly
Managing player awards on a weekly basis
Overseeing team qualifications for national competition
Overseeing local level tournaments
Accomplishments:
Addition of 1 Division resulting in 4 additional teams
Addition of more than 12 teams
Streamlined paperwork inputting system
Initiated software printing system for weekly envelopes
Created leads for more than 10 new host locations

Bob Evans, Melbourne FL

Waiter, October 2009 September 2011
Duties included:
Liaison between patrons and kitchen staff
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Sales, memorization of menus and specials

Supervision of task completion by associate staff on closing shifts
Problem resolution with patrons
Cashier duties
Cleaning to insure restaurant presents an appealing atmosphere
Stock management

Accomplishments:
Recognized on multiple occasions for excellence in customer service
Won multiple sales contests

Self Employed
Landscaper/Property Manager, January 2002 December 2009
Activities included:
Lawn care, cutting grass, trimming hedges and weed removal
Landscape design and maintenance
Equipment maintenance
Home remodeling
Electrical wiring installation
Plumbing installation of water and sewage
Installation of skylights
Supervision of contractors
Management of up to 3 employees

Olympia Caf, Melbourne FL

Asst. Manager, January 2005 October 2005
Duties included:
Ensured smooth transition during change of ownership and menu
Opening and closing restaurant
Sales, Customer service
Daily paperwork
Liaison with vendors
Stock management insuring all products are ordered and delivered in a timely manner
Cashier duties accepting credit cards and maintaining excellent cash control
Accomplishments:
Reduced operational costs
Creation of daily specials
Initiated discounts program

Krispy Kreme
Warehouse Manager, January 2003 December 2003
Duties included:
Trained in baking and packaging products
Trained in sorting and order fulfillment
Quality Control
Insure proper and timely deliveries
Receive weekly deliveries at both locations
Accomplishments include:
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Improved efficiency of order intake and shipping

Introduced stock rotation procedures
Reduced excess spending

Outback Steakhouse, Melbourne FL

Waiter, March 2002 January 2003
Duties included:
Liaison between patrons and kitchen staff
Sales, memorization of menu and specials
Supervision of tasks completed by associate staff on closing shifts
Problem resolution with patron issues
Cashier duties demonstrating excellent cash control
Identification verification for alcohol consumption
Cleaning and floor stocking
Accomplishments include:
Won multiple sales contests
Maxed out guest complement recognition

US Army
E3 PFC, 1997 1999
Basic Training and AIT (Advanced Infantry Training) at Fort Benning, GA.
Stationed at Fort Drum, NY.
Assigned as PFC Rifleman, Combat Team Leader.
Accomplishments included:
Expert Marksman with 4 weapons systems
Slotted for Air Assault Schooling
Honorable Discharge
Supervision and direction of 3 soldiers

Referances:
Brooks Watson, Engineer, Master Plumber, Architect. (321)724-9772, (321)745-5127
Erin Bradley, Accountant and Office Coordinator. (321)615-7704
Joe Infantino, IT. (321)720-6308
Paul DeChristopher, Entrepreneur. (321)208-4562
Mark Randlov, Manufacturing Coordinator. (321)323-6097
Dennis Smith, Paving Business Owner/Operator. (321)543-1586

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