Mr Erik Ribsskog Our ref: 540460

eribsskog@gmail.com
11th January 2010

Dear Mr Ribsskog

COMPLAINT ABOUT SCOTTISH POWER

Thank you for your email received on 7 January 2009.

Before we can look at your complaint we need some more information from you.

To help us to decide how best to help, we need to know:

The date you first noticed the problem.

The date you first complained to your company about the problem

The full postal address including postcode and a day time telephone number for the address the
account is held at.

What you would like your company to do to make things right for you.

When we have received this information a complaint form will be sent to you.

This can be sent by email or post, please indicate which method you prefer and the email or
postal address that you would like us to use.

Please quote the reference at the top of this letter in any future correspondence.

Yours sincerely

Val Botham
Enquiry Officer