Gangotri Jain

Gurankit Singh
Manoj Krishna
Manoj Kumar
Nayana Janardanan

Importance of Communication
Communication is the vehicle on which business
moves
Bottom line Essence of Efficient business models
Types of Intra-office Communication
Oral
Written
Circulars and Memos
Orders and Notes

The type used would depend on the situation,

importance and urgency.

Oral
Written
Circulars and Memos
Office Orders and Notes

Maximizing Intra-office Communication

The most commonly used mode

Includes telephonic, face-to-face, etc.
Body language plays a role as well
Highly efficient for small groups
Plays a key role in bigger groups as well

Makes it official
Facilitates a reference
Can be read at any convenient time
Greater Clarity
Annexures

Circulars
Communication within a circle Circulars
E.g. Staff; Change of timing

Circulars are specific instructions or

guidelines
Brief and precise

Example
Pasand Industries
Aakashvani, Thirupati.
Circular No: PI0462
Subject: Change in Office Timings

Date :21.12.21

The Founder President has decreed that, the office timings from 1st January 2022
will be as follows:
9 p.m. 1 a.m. Early session
1 a.m. 2 a.m. Midnight snack
2 a.m. 5 a.m. Early Session II
Employees are expected to bend to the will of Sir Founder President.
Savita Krishna
Adminstrative Manager

Memos
Memo stands for Memorandum means to
mention
Only within the organization
A written statement for informing about a
particular matter
It is used as an official record

Example

MEMORANDUM
To:
From:
Date:
Subject:

Stark, Tony. Director, Department of Energy

Sharma, Hansraj. CEO
February 20th, 2020
Request for the Iron Man suit back.

The Founder President and Executive chair requests you to return his Iron Man suit
back. The suit is of extreme importance to the chair. You have been granted three days for fulfilling
his request. Failure will result in the termination of your employment
The Founder President has been really lonely without his favorite Iron Man suit. The suit
was what made him. He lent it to you after you relentless begging for the suit and you failed to
return it him. There have been rumors of you losing the suit which has the founder president much
worry. I am writing to you from my position as the CEO, so that normality can return to this
organization. The Administrative Director, Savita Krishna of the department of Energy, has also
reported of your indecent advances in the workplace. If the suit is returned this problem will be of
least concern. Your career is at stake, even with your exceptional performance. The Iron Man suit is
to be returned within three days or your employment will be terminated.

Orders
Downward communication
Simple, highly concise and formal
Used for official declaration promotions,
terminations etc.

Example
Reference No: PIO012213

Date: February 24th, 2020

OFFICE ORDER

Mr. Stark, Tony, Director of DOE, has been terminated from his
office with immediate effect. He will be eligible for pay of
termination.
To Mr. Tony Stark, Director of Department of Energy
Through Human Resources

Hansraj Sharma
CEO

Notes
Informal communication
Horizontal Communication
To Obtain or convey information during
absence of oral
Layout and format varies

Communicate bearing the 7Cs in mind

In the case of written, make sure that the
reach in time
Official Documents should filed and
preserved
Tone and language needs to checked
Communicate bearing the 7Cs in mind

Allow the use of Instant Messaging

Set up a service such as Yammer
Create a Linkedin Group
Use Project Management Tool and Customer
Management Tool