Zeigarnik effect was discovered by Bluma Wulfovna Zeigarnik.
Zeigarnik first studied the phenomenon after her professor, noticed that a waiter had better recollections of still unpaid orders. However, after the completion of the task after everyone had paid he was unable to remember any more details of the orders. The Zeigarnik Effect is the tendency to experience intrusive thoughts about an objective that was once pursued and left incomplete. The automatic system signals the conscious mind, which may be focused on new goals, that a previous activity was left incomplete. It seems to be human nature to finish what we start and, if it is not finished, we experience dissonance. The advantage of remembrance can be explained by looking at Lewins field theory: a task that has already been started establishes a task-specific tension, which improves cognitive accessibility of the relevant contents. This tension that has formerly been established is being relieved upon completion of the task. In case of task interruption the reduction of tension is being impeded. Through continuous tension the content is easier accessible and it can be easily remembered. The Zeigarnik effect suggests that students who suspend their study, during which they do unrelated activities (such as studying unrelated subjects or playing games), will remember material better than students who complete study sessions without a break.
In conclusion, memory is a good indicator as to whether people
continue to be interrupted by thoughts of incomplete tasks. Constant thoughts of incomplete task components cause it to be retained in memory better. Interruptions that cause a person to fall behind in their objective also cause anxiety that brings about constant thoughts of unfinished business.
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