Betty J.

Silva
P O Box 965 Avondale, AZ 85323•
623-670-8439•bsilva9@cox.net
Objective
A position with an organization that can benefit from my experience and training,
and where I can pursue growth opportunities.

Experience
03/2004 to 06/2009 West Valley
Hospital
ER Registrar Goodyear, AZ
• Inpatient /outpatient registration and discharge.
• Verify and obtain insurance authorizations, complete hospital admissions.
• Perform data entry, maintain and fax reports.
• Act as cashier in accepting payments for services rendered and/or co-pays.

11/2002 to 10/2004 Hollywood Video

Customer Service Representative Goodyear, AZ
• Maintain proper cash drawer balance while working in a fast paced
environment.
• Multitask, serving multiple customers while maintaining excellent customer
service levels.

02/1990 to 05/2004 AZ Dept. of

Economic Security
Public Assistance Eligibility Interviewer III Avondale, AZ
• Determine eligibility for Public Assistance Programs using Federal and State
regulations by verifying and analyzing data.
• Communicate with clients, community, medical, and legal representatives to
gain information or resolve issues.
• Process and compile data and corroborating information for legal counsel.
• Prepare reports and/or perform a variety of special projects as assigned.
Provide customer service, both internally and externally.

Education
1990 - Certificate of Completion, Human Service Assistance
1972 - GED
Proficient in Word,MS4, McKesson, Windows, Outlook, Aztecs, fax, copier use and
familiar with Excel.