Syed Muhammad Ismail

Business Development - FreshExpress

Cell: +92 308 4498987

Email:

syyed.ismail@gmail.com

Customer Service - Warid Telecom

Skype:ismail.kazmi

PERSONAL PROFILE:
I am an enthusiastic person having about 12 years of professional experience. I
enjoy being part of, as well as leading a successful and productive team. I am
quick to grasp new ideas and concepts and do develop innovative and creative
solutions to problems. I am able to work well on my own initiative and can
demonstrate the high level of motivation required to meet the tightest of
deadlines. Even under significant pressure, I possess a strong ability to perform
effectively.
AREAS OF EXPERTISE
MANAGERIAL

Identifying, developing and implementing best practice that increases

performance.
Apt at resolving contractual &technical issues with partners
Sales and business development skills
Knowledge and experience of procurement processes, procedures, and
policy setting
Leading a team and prioritizing and managing resources through others
to meet goals
Experience of working in complex structures
Developing business relationships through networking
Can communicate complex technical data and statistics clearly
Stakeholder, people and relationship management

PERSONAL

Willingness to learn, improve and adapt

Able to take tough decisions and sustain momentum, pushing for timely
action.
Incredible drive, enthusiasm and commitment.
Ability to communicate in a clear and effective manner.
Having the patience to deal with multi decision maker sales processes.
Organized, calm and never buckling under pressure.
Having a positive can-do approach towards change

CAREER HISTORY
Fresh Express Pvt. Ltd. Pakistan
05th March 2013 to 16th April 2014

Company Profile:

Fresh Express (PVT.) Ltd. Pakistan fresh produce to the world is privately
owned company registered in Punjab Pakistan. The core business of the
Company is farming, processing, packaging and marketing of Pakistans
fresh produce. The company offers freshly produced nutrient commodities
to local and world market.
Business Development:
Responsible for ensuring that all Business Operational tasks are done
correctly, cost effectively and delivered on time. Also in charge of
maintaining a good working relationship with the company's main clients
Job Description:

Implementing new operational processes and procedures

Establishing and maintaining Roles and Responsibilities for personnel
under your management.
Delivering regular team communications and organizing monthly
meetings.
Controlling all associated operational costs according to the prevailing
annual budget forecast
Supporting the planning, development and overall management of
project budgets, in collaboration with relevant senior field managers and
HQ staff
Seeking ways of adding value to existing work areas
Working closely to build and maintain close working relationship with
clients
Maximizing accuracy, productivity and space utilization
Assisting in the recruitment, training and development of staff
Solving disputes and complaints in a professional manner and within
guidelines

Warid Telecom Pvt. Ltd. Pakistan

21st April 2005 to 02nd March 2013 (8 Years)
Executive Operations & Franchise Support
Troubleshooting and Customer service coordination

Troubleshooting number definition issues on HLR and MINSAT.

Troubleshooting provisioning failures through CRM and resolving them
bycoordinating with engineering and IT teams.
Ensuring provisioning of services requested by customer on HLR and
MINSATduring the major provisioning outages.
Service delivery and quality assurance

Testing Value Added Services, IVRs and Outsourced Services for

uninterrupteddelivery and their updates according to the changes
brought in by time

Conducting UATs (User Acceptance Testing) & FUTs (Friendly User

Testing) forthe upcoming products and services.
Administering network and provisioning updates in collaboration
withengineering and IT teams.
Investigating and resolving complaints regarding the services provided
to thecustomer at franchises by coordinating with relevant
departments.

Customer Service Representative

Complaint resolution and management

Addressing subscribers complaints related to Provisioning and Value

Added services etc.
Activating Value added services and resolving tariff conversion issues
faced by customer.
Processing package conversions and service termination requests
Coordinating with IT and Engineering teams for updates in
service/provisioning outages and resolution of associated
Technical skills and Domain Expertise:

TABS (Telecommunication administration & billing system)

MS Office Applications
Trouble shooting Macros & automation Tools.

Professional training & Workshops

Participated in training workshops on

Excelling in Service delivery (By Max)

Organization Working Values & Cultured(By Umer Khan)
Collaborative Work (By Baseer Sami)
Customer Centricity. (By SadiInsha)

Honors & Awards

Responsible to maintain the Team monthly SL at 97%; maintained &

achieved.
3 times awarded as Employee of the Month;awarded with total 14 A+
grade &7 consecutive A+ grade with max score of 99.19% on the
evaluations of monthly performance
Member of Pakistan Institute of Management, Lahore

ACADEMIC QUALIFCATIONS:

MBA

AllamaIqbal Open University Islamabad (Continue)

Graduation BahudinZakria University Multan

ACADEMIC QUALIFCATIONS:
Fathers Name
CNIC
Nationality
Date of Birth

Syed MureedKazim
38101-5270209-7
Pakistani
25th Dec 1981