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B.E/B.Tech. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010
FIFTH SEMESTER
ELECTRONICS AND INSTRUMENTATION ENGINEERING
MG1301 TOTAL QUALITY MANAGEMENT
(Common to Instrumentation and Control Engineering)
(Regulation 2008)
Time:Three hours Maximum:100 marks
Answer ALL questions
Part-A- (10*2=20 marks)
1.Define Quality as given in ISO 9000 standard.
2.Give the names of any four popularly known Quality Gurus.
3.Distinguish between Empowerment and Delegation.
4.What are called 5-S?
5.Why is the Pareto Principle called as 80-20 rule?
6. What do you understand by Process Capability?
7.State the primary weakness of Bench Marking.
8.What is the driving force behind QFD? Name an important planning tool used in QFD.
9.Show the Pyramid like structure of the Quality System Documentation.
10.Name the three important auditing techniques.
PART-B(5*16=80 marks)
11. State and explain the principles of TQM.
(or)
12. (a) Explain in detail the "Deming's Principles of Quality".(10)
(b) Elaborate on the different classifications of Cost of Quality.(6)
13. Explain the Kaizen framework for continuous improvement in detail.
(0r)
14. (a) Explain the "juran Trilogy" and its use.(10)
(b) Describe the various types of Employee Teams in a TQM organization.(6)
15. Explain with suitable diagram the importance of "Cause-Effect Diagram" and its application.
(or)
16. Explain the concept of Six Sigma and its use in process improvement. (16)
17.Explain in detail the Bench Marking Process.
(or)
18.Explain the "House of Quality" and its parts and how it is useful in translating the customer
requirement into product specification. (16)
19.(a) Elaborate on the importance of "Quality Auditing" in the process of establishing a quality
management system. (10)
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(b) What are the benefits of Environmental Management System? Explain. (6)
(or)
20. Write short notes on the following:
(a) TS 16949 standard (8)
(b) Top management commitment in implementing quality system. (8)

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