JaRita L.

Nolen-Moss
2339 W Buena Vista Detroit, MI 48238
(248) 259-4025 or (313) 883-7214 jaritamoss@yahoo.com

Business Skills Summary

An administrative professional with several years experience in diversified business support with skills that
include but are not limited to:
* ICD-9 * CPT * Medical Terminology * Typing
* Excel * Data Entry * Customer Service * Microsoft Word
* Reception Duties * Mail Handling * Cash Handling * Business Machines

Objective: To obtain an entry level position where I can apply my strengths in customer service,
communication, and problem resolution.

Employment History
Customer Service Representative/Data Entry Clerk Kelly Services Troy, MI 2004 – Present
Budco
+ Audited benefits plans to eliminate ineligible dependant coverage resulting in $500,000+ annual savings.
+ Assisted employees with medical, dental, vision, and flexible spending accounts during the annual
enrollment period.
+ Entered employees benefit selections onto Excel spreadsheets for budget analysis.
JP Morgan Chase
+ Processed government documents from handwritten documents into word processing software.
Proctor Financial
+ Serviced 125 + mortgage customers with insurance questions, claims, and complaints daily.
Minacs Worldwide
+ Quality analyst for cellular phone contracts submitted from retail stores.
+ Entered customer’s data into the database, handled referral credits and other clerical duties as needed.

Customer Service Representative Blue Cross Blue Shield of Michigan Detroit, MI 1999 - 2001
+ Conducted internal/external research to determine data needed to handle benefits and claims inquiries
from providers and subscribers.
+ Provided service responses by telephone or written correspondence in a timely manner.
+ Evaluated and adjudicated medical, dental and vision claims with a high rate of accuracy.
+ Handled unusual and complex inquiries including irate calls with professional demeanor.
+ Exercised initiative and judgment to resolve problems.
+ Adhered to standard and departmental operating procedures, and regulations.

Teller Credit Union Family Service Centers Detroit, MI 1998 - 2001

+ Assisted members with routine financial transactions.
+ Balanced cash and other monetary instruments
+ Maintained required records of daily transactions.

Education
Davenport University Warren , MI
Bachelors in Business Administration Health Services Administration / Medical Billing
Currently pursuing

Diploma Medical Billing April 2009