Professional Documents
Culture Documents
Event Management
Event Management
Event Management
BY
HRITWIK
REG. NO. 102AC18021
DECLARATION
I hereby declare that the project titled A Study on an Assessment of Progress and
Prospects for Next Gen Advertising Consultancy at Patna is an original work done by
me under the guidance of Mr. Kumar Bipul, Assistant General Manager of Next Gen
Advertising Consultancy and Prof. Pranati Peheli, Faculty at Alliance School Of
Management.
The Project Report has been submitted to Bangalore University in partial fulfilment of
academic requirement for the award of the degree of Bachelor of Business Management.
I also declare that this project report has not been submitted to any other university or
institution for award of any degree or diploma.
Hritwik
Reg No. 102AC18021
ACKNOWLEDGEMENT
The situation and euphoric that accompany the successful completion of task would be
incomplete without the mention of the people who made it possible. So with immense
gratitude I acknowledge all those whose guidance and encouragement crowned my
efforts with success.
I am thankful to Mr. Arunabhasbose (Head of the Department), Alliance school of
management, Bangalore for their valuable suggestions and help extended to me
throughout the course.
I express my sincere gratitude to Mr. Kumar Bipul, Assistant General Manager of Next
Gen Advertising Consultancy at Patna for extending his valuable time and giving me all
the required information for the successful completion of this project work.
With deep sense of gratitude and indebtedness I sincerely thank Prof. Pranati Peheli, my
project guide for giving me valuable suggestions and advice throughout the execution of
the project.
Last but not least I would like to thank my parents and friends without whose cooperation this project wouldnt have been possible.
Hritwik
Reg No. 102AC18021
INDEX
SL.NO
CONTENTS
Chapter 1: Introduction
PAGE
NO.
2
1
Chapter 2: Industry Profile
2
Industry Scenario
Trends in the Industry
Key Issues and Challenges
Pest Analysis
Future Prospects
5
6
43
History
Mission Vision & value statement
Services Offered
Organisational Structure
SWOT Analysis
21
50
Statement of Problem
Need of Project
Objective of the Study
Scope of the Study
Research Methodology
Sources Of Data
Limitation Of Study
54
Chapter 6:
77
Findings
Recommendation
Conclusion
Chapter 7: Bibliography
82
7
Chapter 8: Annexure
83
8
Index For Graph Used In Analysis
GRAPH
NUMBER
I
GRAPH
PAGE
NUMBER
23
II
24
III
26
IV
33
40
56
58
60
62
64
66
Quality Of Service
68
70
71
10
72
11
Competitor Analysis
74
12
76
EXECUTIVE SUMMARY
Event management, the very topic looks challenging. A concept which gained importance
in India only after the late 90s. Commitment, leadership and mental & physical devotion
are the core factors needed to manage any type of event. Irrespective of the type or the
scale of the event, the mental and physical hard work that is to be put in, differs by only a
negligible degree of difference.
This terminology is comparatively very new to India, though Indians have been arranging
for wedding ceremonies, naming & threading ceremonies even much before
independence. But due to the lack of proper forecasting, proper material handling they
used to end up in problems like wastage of the food due to less people coming in or fire
in the pandal or food poisoning .These problems many a times used to put the families
into financial trouble after the wedding.
It is very easy for the audiences to make the event a hit or a flop. It takes just the 5
minutes for the audiences to judge the event resulting in the efforts of nearly 3-4 months
and the hard work 70-80 people either turning productive or waste. Thus the efforts they
have put in always remains at stake till the date of the event.
There are innumerable activities that have to be carried out. First of all forming
committees, then allotting different jobs to each committee is the very first step. Here all
the theoretical concepts learnt up till now in subjects like public relations, human
resource planning, logistics, human skills, controlling, accounts, organizing, and others
come into actual use.
As an event manager one must have a lot of flexibility in terms of working pattern. Be
free to do all sorts of jobs irrespective of your position.
CHAPTER ONE
INTRODUCTION
SYNOPSIS
Events are fast becoming an integral part of the marketing strategy of companies. Events
score over conventional mass media in several ways- exclusive coverage for the
sponsors, a huge captive audience to watch brand advertising and opportunity for product
trial so that product attributes can be effectively conveyed to the target audience. In
comparison to these benefits, the cost of sponsoring an event is reasonably small. For
those reasons, companies are expected to take to sponsoring events in a big way.
Live entertainment events, especially international events are drawing people in large
numbers. International artist too are making India a part of their global concert tour. Once
regulatory and taxation obstacles are over come and multi city events become an
established norm, the number of international events is expected to increase rapidly.
Hence, ticket revenue is also expected to show a steady increase in future.
Television channels are looking for driver programmes to boost viewer ship and events
offer a unique genre of programming. Television networks can either commission events
for their channels or buy telecast rights of events from event managers. In both cases, the
industry stands to gain. Commercial exploitation of merchandising and interest rights in
future by event managers would further boost industry growth
INTRODUCTION
Every time when you saw a programme like 'Filmfare' awards or those pop concerts and
beauty pageants you would have wondered how people managed to set up such brilliant
shows. Every tiny detail from your entering the venue to your going out is a result of
rigorous planning. Wellthat's event management for you.
One of the fastest and the most glamorous upcoming professions today, it means rubbing
shoulders with who's who of the crme-de-la crme layer of the city. Event management,
the most profound form of advertising and marketing, is a glamorous and thrilling
profession. It provides an opportunity for unleashing one's creative potential to a very
high degree. It demands a lot of hark work and effort but at the same time offers
enormous scope.
Event management is a process of organizing a professional and focused event, for a
particular target audience. It involves visualizing concepts, planning, budgeting,
organizing and executing events such as fashion shows, musical concerts, corporate
seminars, exhibitions, wedding celebrations, theme parties, product launching etc.
Event Management is a multi-million dollar industry, growing rapidly, with mega shows
and events hosted regularly. Surprisingly, there is no formalized research conducted to
access the growth of this industry. The industry includes fields such as the MICE
(Meetings, Incentives and Events), exhibitions, conferences and seminars as well as live
music and sporting events.
On the profession side, event management is a glamorous and exciting profession that
demands a lot of hard work and dynamism.
The logistics side of the industry is paid less than the sales/sponsorship side, though some
may say that these are two different industries.
From its origins in event planning, the event marketing industry has seen great growth in
the last five years and has consistently been one of the most effective tools that marketing
professionals have at their disposal in terms of making a tangible connection to current
and potential customers. The increasing competitive pressures brought on by
globalization are forcing business professionals to find new ways to engage customers.
Not surprisingly, savvy event marketing professionals are therefore focusing the majority
of their efforts and budgetary spend on lead generation tactics such as trade shows. While
it is important to garner leads, marketing and specifically event marketing professionals
cannot lose sight of the fact that the sales cycle only begins at lead generation and that
current and prospective customers must also be nurtured even beyond purchase.
Companies can benefit tremendously from the deeper event marketing touch points that
promote nurturing such as proprietary conferences that provide a controlled environment
for delivering messages and closing business. The nurturing process will allow the
customers to more effectively be funneled into the subsequent stages of the sales cycle
thus creating greater opportunities to develop into repeat customers.
EVENT MARKETING
Events
Event marketing involves canvassing for clients and arranging feedback for the creative
concepts during and after the concept initiation so as to arrive at a customized package
for the client, keeping the brand values and target audience in mind. Marketing plays an
important role in pricing and negotiations as well as identifying opportunities to define
and retain event properties by gathering marketing intelligence with regard to pricing,
timing etc.
Reach
Livesimultaneous
interaction canvassing and studying the brand
In fact, ideally event marketing involves
prints; understanding what the brand stands for, its positioning and values, identifying the
target audience and liaison with the creative conceptualizes to create an event for a
prefect mesh with the brands personality.
Right communication
PUBLICITY AND PROMOTION
with the client
With
Live
Desired
Creates
Impact
Audience
If one knows how to organize an event he should also know how to market it. If there is
something very peculiar or special about the event then that main point has to be
highlighted. A product launch for example requires a sales promotion campaign either
before or after the launch. In that case the product is advertised through banners and
media and even door to door canvassing. Effort is taken to ensure that people sit up and
take notice of the event. Sometimes it could be an event like an award ceremony, which is
to be shown on television and different companies make a beeline for sponsoring their
respective products in the due course of the programme. This is the way publicity and
promotions work.
WHY EVENTS
1. Brand Building
Creating awareness about the launch of new products/brand
Enormous nos. of brand/products are launched every month. Similarly innumerable new
music albums, films, etc get released periodically. This tends to create clutter of product
launches. The large no. of launches also leads to need to overcome the ooh-yet-anotherproduct syndrome. The need to therefore catch the attention of the target audience at the
time of launch becomes very important. Meticulously planned events for the launch of a
product/brand seldom fail to catch the attention of the target audience.
Helping in rejuvenating brands during the different stages of product life cycle
The massive amount of money that is spent during the introduction stage of products gets
drastically reduced over time. By the time the product reaches its maturity/decline stage,
the need for cutting down the budgets associated with the media campaigns, while at the
same time maintaining the customer base is felt. And events offer the best medium for
such a focused approach. It helps in generating feelings of brand loyalty in the products
end user by treating them as royally as possible.
Helping in communicating the repositioning of brands/products
Events help in repositioning exercises to be carried out successfully. In other words,
events can be designed to assist in changing beliefs about firms/products/services.
Associating the brand personality of clients with the personality of target market
Citibank is an elite bank where people do banking with pride. Hence, other premium
brands would like to associate themselves with the same audience so as to benefit from
the rub-off effect. An exhibition-cum-sale event organized exclusively for Citibank credit
card holders, small merchandisers get to do business with the Citibank customers, as well
as build and maintain a premium image for themselves. Here Citibank acts as the event
organizer and small merchandisers acts as participants so that they can associate the
personality of their products with the personality of Citibank customers.
2. Image Building
Over and above the brand identity that a company encourages, events such as The Great
Escape conceived by Mahindra and Mahindra, exclusively for the owners of their four
wheelers, the Armada, are an attempt to build a specific image of not only the corporate,
but also the product, to let owners experience the thrill of four wheel driving, M&M
charts out an offbeat route that emphasizes the difference between normal and four wheel
driving, and lets the participant experience the high, one feels when steering and
navigating an Armada.
Coke is associated with Olympics since 1928, the rationale behind this is similar values
and ideologies: International peace, brotherhood, standard of excellence and fun.
Unparalleled footwear company NIKE ensures that it sponsors those events which will
give it a chance to create an emotional tie with the participants through onsite brand
usage and product presentation.
For example, Burger King wanted to reach a young demographic in the New York area,
EMG (Event Marketing Company) helped them to create a 30-concert series at the New
York Palladium. Burger King received onsite signage and distribution of bounce back
coupons.
SIZE OF EVENTS
11
TYPES OF EVENTS
1. Sporting Events
12
Sporting events are held in all towns, cities, states and throughout the nation. They attract
international sports men & women at the highest levels.
5. Festivals
13
Various forms of festivals are increasingly popular providing a particular region the
opportunity to showcase its product. Food and religious festivals are the most common
events falling under this category.
6. Family
Weddings, anniversaries, divorces and funerals all provide opportunities for families
together. Funerals are increasingly are becoming big events with non traditional coffins,
speeches and even entertainment. It is important for the event manager to keep track of
these changing social trends.
7. Fund Raising
Fairs, which are common in most communities, are frequently run by enthusiastic local
committees. The effort in the organization required for these events are often
underestimated. As their general aim is raising funds, it is important that rides and other
such contracted activities contribute to, rather than reduce, revenue.
8. Miscellaneous
Some events defy categorization. Potatoes, walnuts, wild flowers, roses, dogs, horses,
teddy bears all provide the focus for an event organized in United States.
14
1.
Event Planning
To plan an event we must consider the following areas of an event, viz, feasibility,
promotion, site choice/design, staging, shutdown, site map, event proposal.
2.
Event Control
To control an event we must look on the following areas logistics, negotiations, costing &
cash flow, event manual, I.T., decision making and change, risk management.
The event starts with an idea or concept, the first question to ask is Is it feasible? The
feasibility is fed back into the concept (iteration) and the concept may need to develop.
Once it looks feasible, the event planning can start. This is not a mechanical or linear
model. The planning may uncover opportunities or risks that need to modify the event
concept. Aspects of the plan may be implemented while other areas are still in the
15
planning phase. For example promoting the event may start well before site planning. All
these processes feed into each other.
The areas of risk, content and cost as well as the schedule have to be managed along the
life cycle. A risk may be very different over the event project life cycle. This means that
event plan is not a static document. The only certainty is that there will be change.
Internal change includes the increase in event staff, the increase in contract management
as more suppliers are involved. Internal change may also be unexpected. The event
company may take on other events while the one event is being planned. External change
could be the all-too-common change of venue or it could be on a grand scale with the
change in overseas currency exchange rate. No matter what change occurs the event will
need to work within constraints set by the client - such as making a profit - or by legal
and ethical issues. The former form the event life cycle objective functions. There may be
far more subtle constraints implied by the clients working culture - such as the corporate
culture.
Scale
The written event plan can be as short as one page or as long as a book. It depends on the
level of detail or scale in the planning. This level of detail will depend on such factors as:
Familiarity of the event management, staff and suppliers with the type of event
The process of writing a plan assists in the structuring of the event. It is also a
communication tool and a project baseline from which the event can be measured. It is
not written in stone and will need revising as the organization of the event life cycle
proceeds.
16
Risk
There is a risk that a written plan will become the master of the event rather than a
method of obtaining a successful event. The Assessment -> Plan -> Implement ->
Evaluate procedure is an oversimplification of a complex series of overlapping processes.
This explains the reticence of event managers to create mission statements and
objectives. In the volatile environment of event organization, these can easily become
milestones around the neck of the event management. There is enough to do without
having to revisit and rework all the objectives. As well, there is a tendency in academic
writings on event management to see planning as the panacea of all event problems. They
stress that the major failures of events are a result of poor planning. If planning is defined
as foreseeing all problems before they arise then problem can be reduced to a great
extent.
The result of any change in a complex system made up of a fixed number of related
variables cannot be predicted. For example, if there are 200 tasks to set up an event and
one of these tasks changes or a new one is introduced, the relationship between all the
tasks may change i.e. 200x 199 relationships, which may well change all the relationships
again and so on ad infinitum. In other words a small change can easily have unforeseen
results.
Feasibility Study
A major element in a feasibility study is to provide a choice of various models for the
event and discuss the implication of these models.
Logistics
o Sourcing
o Transport
Costing
Revenue
o Ticket scaling
o Ticket distribution
o Funding sources - sponsorship, foundations, grants
Event Content
Recommended Option
The most important section of the event feasibility study is the comparison of the choices
- options or models. The comparison must use the same aspects of the event.
18
Staging
The staging of an event involves bringing together all the event elements around a theme.
It is where the 'action' takes place at an event - where the audience looks. Staging is the
heart of event management- it is basically the 'show'. All other aspects of event
management surround it.
The elements of staging revolve around a theme. It could be Children's Circus, the Blues
tent or a corporate dinner party theme. However the theme has to work within constraints,
available resources, what the client expects.
19
20
21
CHAPTER TWO
INDUSTRY PROFILE
More than 700 companies have forayed into events. The early 90s has seen events spend
at a mere 0.2 bn but now it has increased to over 36.28 bn. The FICCI has estimated
event management to be a 61.32 bn industry by 2014. But surprisingly, research showed
that there was no formalized education to teach event management and Companies found
their executives not up to the mark to handle events. It was not so easy to train because
event management includes organizational skills, technical knowledge, P.R., marketing,
advertising, catering, logistics, decor, glamour identity, human relations, study of law and
licenses, risk managements, budgeting, study of allied like television and other media and
several other areas.
21
The size of the live entertainment segment can be measured in terms of total billing for
the events managed i.e. sponsorship fees, tickets sales revenue and sales of various rights
associated with the event content such as telecast rights, music and video rights, internet
rights and merchandise rights.
Sponsorship fees: On an average, there are three sponsors for an event one main
sponsor and the two co-sponsors. The total sponsorship fees ranges between Rs. 10mn
and Rs 90mn for an international event, and between Rs. 2.5mn and Rs. 30mn for a
domestic event.
Ticket sales revenue: This revenue source has picked up substantially over the last year.
Currently, approximately 25,000 tickets are sold on an average in an international event.
Ticket sales revenue has ranged between Rs 18.2mn for the Bryan Adams event to Rs
68.7mn for the recently held show of Pitbull.
Sale of telecast rights to television broadcasters: event managers have not commercially
exploited this source of revenue so far. There have been only some stray deals involving
sale of telecast rights, for instance DNA networks has sold about 3 properties to B4U for
approximately Rs 4.5mn.
22
GRAPH I
Revenue profile for international and domestic events (average)
Item
Sponsorship fees
Ticket sales revenue
International event
30%
Domestic event
80%
70%
20%
80
70
60
50
40
30
20
10
0
Sponsorship Fees
International Event
Domestic Event
In terms of cost, artists remuneration accounts for 40% of the costs and production
expenses such as erection costs of the stage, lights and sound, and operating expenses
such as travel and stay expenses of the troupe, freights expenses, etc. account for the
balance. This cost profile is the same for domestic event as well as an international event.
23
GRAPH II
Cost profile for international and domestic events (average)
Artists remuneration
Prodn and operation
International event
Domestic event
40%
60%
60%
40%
cost
24
CURRENT SCENARIO
Today, Event Management has emerged as one of the fastest growing industries in
India, and a career in event management is not only lucrative but also glamorous
and challenging. Events are now acknowledged as a tremendous image multiplier
option leading to greater development. As a result, opening brighter and prospective
career opportunities for the new age career seekers.
India has just hosted Commonwealth Games and ICC WORLD CUP in the year 2010 and
2011 respectively, and India is also going organise IPL in April 2013.
25
SEGMENTATION
GRAPH III
Segment wise analysis of organised & unorganised
business of live entertainment
Corporate
Sports
5% 15%
20%
35%
20%
5%
26
27
Live sporting events are also becoming big budget entertainment events
Live events (besides cricket) such as badminton championship, motor sports events,
hockey championships are increasingly catching the fancy of sports lovers in the country.
Corporate sponsors are also spending huge sums of money on such events. The year 2001
saw three major events Formula One (2012 season), Olympic Field Hockey
Qualification at New Delhi (2012) and South Asian Winter Games (2011) at Dehradun
and Auli.
28
The Indians event management industry moved a step towards organized activity
The industry, which has grown over the years in a rather disorganized manner and still
largely comprises non-corporate entities, instituted the Event management Association of
India under the aegis of the Federation of Indian Chambers of Commerce and Industry
(FICCI). With this, the industry has taken the first step towards organized activity. The
industry forum should assist the players in addressing and resolving industry issues that
are stumbling blocks to growth.
29
Single window for central government clearances for inbound foreign artists has
been created
Managing an international event has been made significantly easier with the Government
of India (GoI) entrusting the Reserve Bank of India (RBI) with the role of providing a
single window for all the central government clearances necessary for a foreign artist or
group to travel to and perform in India. However the processing of applications has been
centralized at RBIs Headquarters in Mumbai.
30
Entertainment tax
The entertainment industry has to pay two main taxes namely entertainment and service
taxes. The entertainment tax in India is much higher than in other Asian countries and
varies from state to state. It varies from 15% to 110%. The industry has appealed to the
government to levy a uniform entertainment duty across India. This is perhaps the biggest
hurdle the industry is facing currently. While event managers wish to hold events in more
cities, the high rates of entertainment tax on ticket sales in certain states are forcing them
to avoid such states. For instance, according to industry sources, Mumbai has become
quite unfavourable for events owing to a tax rate of 45%. On the other hand, Chennai and
Bangalore has become a preferred venue primarily because of a low tax of 15% and 30%
respectively.
A high tax rate makes events unviable and therefore, states that charge high rates will lose
out on events, and potential tax revenues from such events. In contrast states that charge
lower rates would attract more events and benefit from higher tax revenues. Hence, it is
but clear that several states need to reduce their tax rates in order to become favourable
destinations for events.
31
Global Comparison
In developed countries in the west i.e. the USA, Canada and European countries, live
entertainment is a very organized and advanced industry. Most individual artists/
entertainment troupes perform anywhere between 60 to 80 shows in these markets. For
example, Depeche Mode, in the year 2000 from June 15 to November 05, performed 81
shows between Europe and North America, which total tickets sales of US $ 1.08mn.
Besides music, there are also events for children like the Barney Circus tour, The Walt
Disney Circus Tour, Magic Shows and a variety of other live entertainment events. On an
average in a year, there are about 180 live entertainment shows in these markets playing
at multiple venues, cities and countries. The live entertainment business is also closely
linked to the record music labels, which work in tandem to promote and sell the music
albums of popular artists. Besides western countries, the two other significantly
established markets are Japan and Australia, and fast catching up with them are
Singapore, Hong Kong and Bangkok.
GRAPH IV
Entertainment tax for live events in certain states
State
Jharkhand
Andhra Pradesh
Maharashtra
Kerala
Uttar Pradesh
Bihar
Karnataka
Tamil Nadu
Jammu & Kashmir
Rajasthan
Tax Rate(%)
110
20
45
30
60
50
30
15
Nil
Nil
32
120
100
Jharkhand
Andhra Pradesh
80
Maharashtra
Kerala
Uttar Pradesh
60
Karnataka
Tamil Nadu
40
Jammu& Kashmir
Rajasthan
20
Bihar
0
Tax Rate
(Source : Filmtvguildindia)
Clearly the need of the hour is rationalization of taxes to a more manageable level of
around 10%-15% across all states.
Service tax
The rate now proposed by the Budget is 12.36 percent of service tax. This will have a
detrimental effect on industry. Even if the industry passes the tax on to the clients, from
the viewpoint of the client this would only desist clients from spending on events.
The Government has budgeted a target of Rs 180,141 crore towards service tax for 201314 on the back of the enhanced rate.
Infrastructure
Industry experts believe that there is a need for large, international quality facilities in all
major cities in India, supported by a network of hotels and domestic transport. This is
because the current infrastructure in the form of event venues of international quality and
size is not adequate. Mumbais largest auditorium, the 2800 seater Shanmukhananda Hall
is generally booked for over 95% of the year.
34
Corporatisation
Corporatisation is on the increase, as more and more clients source services from large
companies who provide better quality end-to-end solutions using experts. Corporatisation
will eventually result in increased accountability, ability to benchmark performance and
more accurate measurement of industry size and growth. Corporatisation also assists in
obtaining finance, a key requirement for specialized players with high technology and
equipment costs, as well as for promoter driven events.
Having highlighted the issues and possible solutions, the potential for growth within the
industry is immense.
Ideation
The use and re-use of event formats are not only diluting their impact but also confusing
customers. The best example of this is the recent plethora of Auto Events. CNBC
Autocar, ICICI Overdrive, Business Standard Motoring and BBC Wheels all held car and
bike awards for the year 2009-10, within 2 months of each other.
There is need to create newer, innovative event formats to capture target audience
attention. Differentiation is the key. Innovative ideation also has a large export potential.
35
Quality of services
Quality of event execution remains poor in the main, as it is seen in the form of shabby
sets, poor equipment and inadequate facilities provided during events what event
managers attribute to the chalta hai! attitude. Specialization is clearly the way forward.
Specialization is clearly proportional to the quality of the event, which in turn provides
more option to the customer and even reduces cost. It also results in the availability of
better event technology (lights, mechanics, fireworks etc), an arena which India is now
catching up with the West. However, the lack of adequate number of specialists in many
areas of event management still needs to b addressed.
Training
Training is another key initiative, which is required to improve the quality of output. A
number of institutes like The Event management development institute (EMDI), National
institute of event management, Mudra institute of communication etc provide part time
and full-length courses in event management. Fresh talent is generally absorbed directly
into industry.
With the expected increase in the number of promoter driven events a few years down the
line (where ticketing revenues are larger than sponsorship revenues) risk will devolve on
the event manager. Correspondingly, the focus will be on the project management to
ensure promoters funds are deployed in correct manner, expenses are authorized and
timeless are adhered to.
36
37
ECONOMIC FACTORS
SOCIAL FACTORS
TECHNOLOGICAL FACTORS
Internet revolution.
Increase of Media intervention.
38
FUTURE PROSPECTS
It appears that the future growth of the event industries, be it concert rock, pop or filmi,
award ceremonies or the likes, hinges on two critical factors rationalization of laws and
regulations by the government to facilitate a health growth of this industry and a mindset
change amongst audiences long used to freebies to pay for their entertainment., initiatives
like the Event Management Association are positive steps already initiated by the
industry players.
The huge potential for this industry needs to be harnessed through improved product
quality, which can be achieved through a sharper focus on meeting customer needs.
Alliances with international event management companies, technological up gradation,
and innovative ideation are the cornerstone for growth.
As the company grows, assets like technology, stage, materials etc may be acquired to cut
costs in the long run. Therefore, investment required may increase to include other assets
like sound and light systems that are being outsourced. As the company becomes event
savvy, more companies will budget for events in annual plans in the future. Currently,
the profit margin is 15% annually, however with the growth of EMCs and the price wars
will see profitability fall.
39
As Michael Menezes, MD Showtime Events puts it, the current year has been good
and things can only get better!
On account of these factors the industry is expected to grow at a healthy rate of 30% per
annum over the next 5 years, to a size of Rs 23.62bn in 2014.
GRAPH V
40
70
60
50
40
30
20
10
0
2009
2010
2011
2012
2013P
2014P
42
CHAPTER THREE
COMPANY PROFILE
We are also a one-stop-shop for event management, covering the entire gamut of
promotional activities. We aspire to provide our clients with the highest quality and the
most professional services available in the industry.
We have a team of specialized professionals in every aspect of Advertising & event
management to take care of the clients minutes desires.
The Next Gen Advertising Consultancy Event Management team today is stronger than
ever. With offices in all the top City in India. Our multi-lingual team is made up of
creative, diverse individuals who excel at creating fantastic events.
We are one of Indias leading agencies in Event-Management. More importantly, our
record encompasses just about every domain and sector of industry and service, operating
41
in every conceivable market segment, and extending in scope from the regional to the
multinational.
In all this diversity our core principles continue to apply: focus on clients essential
strengths, positive attributes and competitive edges; establish a distinctive and credible
corporate identity and personality; and take particular care in media selection, so as to
obtain maximum meaningful coverage for the spend.
Well planned corporate events and advertising can help companies minimize the cost of
capital and maximize the stability of its investor base. It can add perceived value to a
company and its positioning. It can help the company attract fresh interest, and stimulate
new demand.
What we do
In Events Management, we believe that there is no better business referral than that given
by a satisfied customer. That's why we are committed to finding out what exactly our
customer's needs are.
We are committed to deliver solutions that meet their need and with complete
satisfaction. Relationships are a key for getting faith of the customers for our company.
42
How we work
Step 1: Requirements
In this initial interactive stage, project requirements and objectives are developed and
refined. We work together to target objectives, create an initial SWOT analysis and create
an Artistic Proposal based on your objectives. This Artistic Proposal is a type of story
board meant to show general direction. The preparation for this requires a team effort
between the key decision makers and our designer. We need approx 1hr meeting/phone
discussion with your team and approx 7 working days latter a personal presentation with
the final decision makers. Once a basic idea has been agreed we begin step 2. (Note
before the artistic proposal can be presented we require a basic confidentiality
agreement. Should a full proposal requiring detailed budget breakdowns, renderings etc
be required a basic proposal fee (Hk$5000up) will be charged, this fee less any expenses
will be deducted from final bill.)
Step 2: Design
During this phase, emphasis is placed upon the "manufacturing" design process to
establish blueprints for necessary locations, and drawings for presentation. Appropriate
reviews are calibrated against meeting objectives in order to keep the design phase on
target. Once an agreement is reached we start production.
Step 3: Production
It is during this phase that the actual construction of all items take place. For instance;
hotels booked, film and video shot, music scored, transportation arranged, staging
constructed, menus finalized, entertainment booked, agendas manufactured, costumes
created etc.
43
Step 4: Implementation
The Event General Manager and the Events Management & Production Team, are on-site
to bring all elements together for a successful event. Load-in, set-up, rehearsals, and
adjustments are made to completely satisfy your requirements. This is where our
experience and attention to detail come together to deliver a flawless project.
Step 5: Evaluation
At this phase, your event is analyzed comparing audience reaction against the stated
objectives of your event. The evaluation, along with a complete financial statement, is
then packaged for management use. This information is invaluable to our clients for
measuring the impact of their event's objectives while learning about marketing and
opportunities for the future.
44
Our Vision:
To create innovative world-class experiences that connect, educate and inspire.
Our Mission:
We are committed to ensuring you receive tailored event solutions that bring exceptional
results. We ensure the process, planning and execution is implemented with ease and
fluency for our clients internal staff. We want you to not only love the experience of your
event, but also the experience of working with us!
Our Values
Integrity
We maintain integrity in all our interactions and partnerships with others, whether
employees, clients, prospects or third parties.
Solutions
We strive to continually enhance, improve and increase value to our clients by striving to
provide desired tailored event solutions. The knowledge, experience, capabilities and key
learnings of our team are continuously enhanced, giving us the leading edge.
Authenticity
We strive to be authentic in our dealings with others, whether employees, clients or third
parties. Our genuine approach helps us to foster trust in the many connections and
partnerships we form.
45
Passion
We offer superior customer service. We are passionate about doing our best and
improving the things we do.
Teamwork
We cultivate a genuine team spirit, with all others benefiting from our unity.
Excellence
We strive for excellence in all that we do.
5. Security arrangements.
8. Stage Setup.
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Organisational Structure
SD
AI
LR
E
SC
&T
MO
AR
R
K
E
T
I
N
G
47
SWOT ANALYSIS
Strengths:
Sales and profits have grown steadily.
Has a good reputation for quality.
Able to react to changing conditions effectively.
Good relationship with clients.
Weaknesses :
Lack of marketing expertise
Less Experience in the business
Opportunities:
New management team, wanting to improve overall organizational effectiveness through
organizational development and cultural management programs.
A developing market such as the Internet
Threats:
Price wars with competitors.
Heavy taxation imposed by the governments (Entertainment tax).
48
49
CHAPTER FOUR
RESEARCH METHODOLOGY
Title of Research
An assessment of Progress and Prospect Of Next Gen Advertising Consultancy
50
Research Methodology
Primary data was gathered by detailed discussions with executives (including top and
middle level) and the corporate clients of Next Gen Advertising Consultancy.
The information gathered was studied and analyzed. It revealed certain issues in event
marketing by Next Gen Advertising Consultancy which need further attention and some
suggestions have been given to make the Event Marketing more efficient and effective in
order to utilize full potential of the company which will be mutually beneficial for the
company and its customer.
Exploratory research is a type of research conducted for a problem that has not been
clearly defined. Exploratory research helps determine the best research design, data
51
collection method and selection of subjects. It should draw definitive conclusions only
with extreme caution. Given its fundamental nature, exploratory research often concludes
that a perceived problem does not actually exist.
Exploratory research often relies on secondary research such as reviewing available
literature and/or data, or qualitative approaches such as informal discussions with
consumers, employees, management or competitors, and more formal approaches through
in-depth interviews, focus groups, projective methods, case studies or pilot studies. The
Internet allows for research methods that are more interactive in nature. For example,
RSS feeds efficiently supply researchers with up-to-date information; major search
engine search results may be sent by email to researchers by services such as Google
Alerts; comprehensive search results are tracked over lengthy periods of time by services
such as Google Trends; and websites may be created to attract worldwide feedback on
any subject.
The results of exploratory research are not usually useful for decision-making by
themselves, but they can provide significant insight into a given situation. Although the
results of qualitative research can give some indication as to the "why", "how" and
"when" something occurs, it cannot tell us "how often" or "how many".
Exploratory research is not typically generalizable to the population at large.
The secondary data was gathered from various marketing journals and books on event
marketing, sales promotions and publicity. Daily newspaper reading in order to keep
track of various kinds of events also proved helpful.
SOURCES OF DATA
Primary data
Secondary data
2. The finding of the study are time bound as the survey was based on opinion which
are liable to change on time and hence a review of the findings might be required
while using the study on extended time interval.
Some data might have got overlooked due to the above stated reasons.
53
CHAPTER FIVE
DATA ANALYSIS AND
INTREPRETATION
Now, Lets have a look at what clients of Next Gen Advertising Consultancy feel about
company.
54
GRAPH 1
Features
Respondents
Percentage
13
26%
17
34%
Creativity
10
20%
Branding
10
20%
Total
50
100%
revenue
55
5%
0%
ANALYSIS:
From the above table it is understood that the features of the company that forced the
respondents to use of the service of the company were, 20% of respondents replied that it
saved their time and money, 34% for improved business and revenue, 20% for their
creativity and 20% on the basis of branding.
INFERENCE:
From the above graph it can be inferred that the majority of respondents chose Next Gen
Advertising Consultancy because it saved their time and cost.
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GRAPH 2
Which service is used by the clients when they want to organize any event.
Services
Respondents
Preference in %
Promotional Activities
15
30%
14%
Corporate Meetings
12
24%
Stage Setup
18%
14%
Total
50
100%
57
10%
5%
0%
ANALYSIS:
From the above table it is understood that the service use by their clients when they
organize any event were, 30% of respondents use it for promotional activity, 14% for
theme based events, 24% for Corporate meetings, 18% for stage setup and 14% for
product and brand launch.
INFERENCE: From the above graph it can be inferred that the majority of respondents
use the service for promotional activity.
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GRAPH 3
Source of Information
Respondents
Percentage
Newspaper
14
28%
Banners
16%
Internet
11
22%
Referral
17
34%
Total
50
100%
59
Source of Information
40%
35%
30%
25%
Source of Information
20%
15%
10%
5%
0%
Newspaper
Banners
Internet
Refferal
ANALYSIS:
From the above table it is understood that the sources from where the respondents come
to know about Next Gen were, 28% of respondents come to know from newspaper, 16%
from internet, 22% from referral and 34% from referral.
INFERENCE:
From the above graph it can be inferred that the majority of respondents come to know
about the company from referral.
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Graph 4
Respondents
Percentage
Quarterly
19
38%
Half Yearly
15
30%
Yearly
12%
Occasionally
10
20%
Total
50
100%
61
20%
15%
10%
5%
0%
Quarterly
Half Yearly
Yearly
Occasionally
ANALYSIS:
From the above table it is understood that the frequency of service availed by respondents
were, 38% on quarterly basis, 30% on half yearly basis, 12% on yearly basis and 20% on
occasional basis.
INFERENCE:
From the above graph it can be inferred that the majority of respondents avail the service
on quarterly basis.
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GRAPH 5
Features
Respondents
Percentage
Quality Services
17
34%
Timely Services
12
24%
Brand Name
18%
Limited Choice
8%
Cost Effectiveness
16%
Total
50
100%
63
ANALYSIS:
From the above table it is understood that the factors that the respondents considered
while choosing the Next Gen were, 34% of respondents chose on the basis of quality
service, 24% for timely service, 18% for Brand Name, 8% for limited choice available in
the market and 16% on the basis of cost effectiveness.
INFERENCE:
From the above graph it can be inferred that the majority of respondents chose Next Gen
on the basis of Quality service.
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GRAPH 6
What are improvement you have noticed in your engagement with Next Gen
Characteristics
Respondents
Percentage
Enhanced Quality
18
36%
Schedule Adherence
11
22%
Understanding of
Requirement
12
24%
Responsiveness of
Employees
18%
65
10%
5%
0%
ANALYSIS:
From the above table it is understood that the improvements that the respondents have
noticed in Next Gen were, 36% of respondents noticed improved quality, 22% noticed
schedule adherence, 24% for understanding the requirement of the clients, 18% noticed
responsiveness of employees.
INFERENCE: From the above graph it can be inferred that the majority of respondents
identified that the Next Gen has improved upon its quality.
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GRAPH 7
Opinion
Respondent
Percentage
Excellent
15
30%
Good
20
40%
Average
12
24%
Bad
6%
Total
50
100%
67
Quality of Service
Excellent
Good
Average
Bad
Terrible
ANALYSIS:
From the above table it is understood that the quality of service of Next Gen were, 30%
excellent, 40% good, 24% average, 6% bad.
INFERENCE: From the above graph it can be inferred that majority opinion of response
about the company are good.
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GRAPH 8
To what extent do you feel that the service is as per your requirement.
Opinion
Respondent
Percentage
15
30%
28
56%
10%
4%
50
100%
Total
69
ANALYSIS: From the above table it is understood that the opinion response about
requirement fulfilled by the company were as, 30% almost all the requirement, 56% most
of the requirement, 10% Some of the requirement and 4 % none of the requirement.
INFERENCE: From the above graph it can be inferred that majority opinion of response
about the enquiry about company fulfilling the requirement of client are most of the
requirement.
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GRAPH 9
In future, would you like to avail similar service from us.
Response
Respondents
Percentage
Yes
33
66%
May be
15
30%
No
4%
Total
50
100%
Yes
May be
No
ANALYSIS:
From the above table it is understood that the opinion response about availing service of
the company in future were, 66% yes, 30% may be and 4% no.
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INFERENCE: From the above graph it can be inferred that the majority of respondents
would like to avail the service of the company.
GRAPH 10
Response
Respondent
Percentage
Yes
35
70%
May be
12
24%
No
6%
Total
50
100%
Yes
May Be
No
ANALYSIS: From the above table it is understood that the opinion response about
recommending service to others were, 70% yes, 30% may be, 6% no.
72
INFERENCE: From the above graph it can be inferred that majority opinion of response
about recommending service to others are yes.
GRAPH 11
Competitor
Respondent
Percentage
A-ZONE EVENTS
23
46%
14
28%
16%
SS MEDIA
CONSULTANTS
10%
Total
50
100%
73
Competitor Analysis
50%
45%
40%
35%
30%
25%
20%
15%
10%
Competitor Analysis
5%
0%
ANALYSIS:
From the above table it is understood that the opinion response about choosing
competitor on the basis of level of satisfaction were as, 46% A-Zone events, 28% Red
Chilly events and Media, 16% Saleem events and promotion & 10% SS Media
Consultants.
INFERENCE:
From the above graph it can be inferred that majority response about choosing competitor
on the basis of level of satisfaction is A-Zone events.
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GRAPH 12
How you will rate the Next Gen services on the scale of 1 to 10 ?
Competitor
Respondent
Percentage
0%
4%
2%
4%
12%
8%
18%
11
22%
10
20%
10
10%
Total
50
100%
75
20%
15%
Rating Of Next Gen
10%
5%
0%
1
10
ANALYSIS:
From the above table it is understood that the rating given to the competitor were, 4%,
2%, 4%, 12%, 8%, 18%, 22%, 20%, 10% respectively.
INFERENCE:
From the above graph it can be inferred that majority response about Next Gen is 8 i.e.,
22%.
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CHAPTER SIX
FINDINGS,
RECOMMENDATION AND
CONCLUSION
FINDINGS
The research done on this study left us with a number of findings. All findings and
conclusion are basically drawn from the questionnaires, which were filled by the
respondents.
30% of the respondents use the service of the company to promote their products
and services.
24% of the respondents use the service of the company to arrange corporate
meetings.
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26% of the respondents opt for company services as it help them in saving time
and money.
34% of the respondents opt for the services of the company as it helps them in
increasing business and revenue.
30% of respondents got to know about the Next Gen through Referral.
36% of the respondents have noticed improvement in the quality of the service by
Next Gen.
38% of the respondents avail the services of the company on the quarterly basis.
46% of the respondents prefer the service of A-Zone Events other than the Next
Gen.
70% (including excellent and good feedback) of the respondents have good
opinion about Next Gen.
56% of the respondents feels that most of the requirement are fulfilled by the
company.
66% of the respondents like to avail similar services in the future from Next Gen.
70% of the respondents will recommend the service of the company to others.
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RECOMMENDATION
After studying various areas in the course of the project I would like to place forward the
following recommendations.
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Referral i.e., word of mouth is best advertising tool for the company, So the
company needs to focus more on fulfilling the requirement of the clients
The service can also improve equally with competitors. Most of the customers
looks for quality services.
They can focus on the competitors also to have a close look on their strategies.
The company can improve their relationship with clients by giving them corporate
gifts and discounts.
People should be made aware about the fact that hiring an event management
company would help them save time, efforts and cost.
CONCLUSION
From the study it is concluded that majority of the respondents are satisfied with the
services of the Next Gen Advertising Consultancy.
80
The project helps the Next Gen to know about their clients satisfaction level, So the Next
Gen can take the required steps to overcome the problems of the customers.
In Case of Next Gen Advertising Consultancy, the efficiency and the quality of services
provided by the company is highlighted to the customers in order to attract them. This
can only be done by words of mouth, referrals of the customers and advertising.
The study was aimed at scenario of the event management industry in Patna. The survey
results may help the company to understand about the customer or the various challenges
of event management industry in Patna.
To conclude the above mentioned finding are to be viewed seriously and if implemented
where ever applicable shall do well to the company.
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CHAPTER SEVEN
BIBLIOGRAPHY
BIBLIOGRAPHY
1. Event Management and Marketing by Sanjaya gaur and Sanjay Saggere
2. The Indian Entertainment Industry by Ernst & Young
3. Festival & Special Event Management by Johnny Allen
4. Marketing Management by Kotler Philip
5. Internet
www.nextgenworld.com
www.event4u.in
http://www.filmtvguildindia.org
www.ficci.com
www.eventmarketer.com
www.marketersadvantage.net/articles.htm?k=Network%20Marketing
www.marketingnpv.com
www.india.gov.in/business/growing_business.php
www.hindustantimes.com
www.businessknowhow.com
6. Newspaper
Times of India
Economic Times
7. Periodicals
Business & Economy
Business World
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CHAPTER EIGHT
ANNEXTURE
QUESTIONNAIRE
COMPANYS NAME
EMAIL
.
.
1. What is the feature of Company that forced you to use their services?
a) Saved time and money
b) Improved business and revenue
c) Creativity
d) Baranding
2. Which service is used by you when you want to organize any event?
a) Promotional activities
b) Theme Based Events
c) Corporate meetings
d) Stage setup
e) Product and brand launch
e) Cost effectiveness
6. What improvement you have noticed in your engagement with Next Gen?
a) Enhanced quality
b) Schedule adherence
c) Understanding of requirement
d) Responsiveness of employees
8. To what extent do you feel that the service is as per your requirement?
a) Almost all the requirement
b) Most of the requirement
c) Some of the requirement
d) None of the requirement
10. In future, would you like to avail similar service from us.
a) Yes
b) May be
c) No
11. If not Next Gen than which company you would prefer.
a) A-ZONE EVENTS
b) RED CHILLY EVENTS AND MEDIA
c) SALEEM EVENTS AND PROMOTIONS
d) SS MEDIA CONSULTANTS
84
12. How you will rate the Next Gen services on the scale of 1 to 10?
(Open answer)
85