WHITNEY TAYLOR

11-35 Picton Street

London ON N2B 6L9

(226) 376-6831
whitneytaylor9@gmail.com

SKILLS AND ABILITIES

Knowledge of Dental, Auto and Travel Insurance/Underwriting Industry
5yrs+ Call Centre Environment
Excellent communication skills; written and verbally, with great organization and problem solving skills
Proficient in Mac OS, PC Windows, as well as Microsoft Office (60+WPM), Business Vision, DOS and Lotus Notes
Training, Management and Staff Scheduling
Accounts Receivable and Payable

ADMINISTRATIVE EXPERIENCE
Claims Examiner
Great West Life Insurance | London, Ontario
Review & process dental insurance claims for a variety of companies
Process payments up to $2,500 to clients & providers
Maintain and achieve monthly goal and quality requirements

September 2013 Current

Office Administration
Invest Solar Canada/ACI Energy |London Ontario
July 2013 August 2013

Restructured the complete excel database of clientele and project scheduling

Created new formal business letters and organized policy and procedures
Scheduled appointments for clients and site visits for CEO and electricians
Processed applications to the Ontario Power Authority and Local Distribution Centers in a timely manner
Claims Examiner
World Travel Protection/Zurich Insurance | Toronto Ontario
September 2010 April 2012

Reviewed & processed travel insurance claims (Cancellation, Trip Interruption, Baggage)
Processed payments to clients & providers
Insured complete confidentiality with customer information (banking, medical)
Maintained a professional relationship with clients, customers & providers; verbally & written
Customer Care Representative
Global Warranty| London Ontario
August 2007- September 2010

Handled all incoming calls with skilled communication & conflict resolution with Policyholders
Oversaw & trained Customer Service/Data Entry to new Employees
Accounts Receivable: Processed Daily Deposit, Invoicing, handling Dealer accounts, resolving CR/DR conflicts
Prepared CSI/Sales Reports, authorized transfer requests, oversaw complex Customer Care issues &
complicated warranty agreements
Revised the Policy & Procedures Manual for the Company
Reception
EDUCATION
Fanshawe College
Human Resources Management
2017
Fanshawe College
Tourism and Travel

September 2015 - Expected Graduation April

September 2004 2006

Central Huron Secondary School Diploma

September 2004