BARBARA CIORLETTI, AIC

19 Hickory Lane Home (215) 822-7333

Chalfont PA 18914 barbciorletti@yahoo.com

SUMMARY

Senior Claims Adjuster with 25 years experience evaluating and negotiating bodily
injury settlements in compliance with Best Practices. Recently earned the 2008
Individual Performance Bonus for skillful negotiations. Excellent problem solving and
mediation skills; especially under adverse conditions. Consistently recognized for the
ability to communicate clearly and effectively in both oral and written form. Strong and
effective interpersonal skills with both customers and claims staff at various
administrative levels.

PROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTS

State Auto Insurance Company, Mechanicsburg PA 1988-2009

Sr. Claims Adjuster

Self starter that demonstrates initiative and the ability to work independently
investigating, evaluating and negotiating casualty claims. Strengths include:

• Facilitate Claims Processing ~ expert knowledge and understanding of

insurance coverage, tort and contract law with concentration on PA
Personal/Commercial Auto including Commercial General Liability, Med Pay,
PIP, Un/Under Insured Motorist claims.
• Preserve Company Reputation ~ established skills in the claim investigating
process handling claims from initial through conclusion.
• Applied Experience ~ maintained settlement value consistency by accurately
interpreting medical records to facilitate input to the Colossus program.
• Achieve Underwriting Profitably ~ received recognition for detecting and
deterring insurance fraud with referrals to law enforcement agencies resulting
in convictions and significant savings to the company.
• Instructive Capacity ~ successfully mentored and trained two Administrative
Assistants without claims experience who were promoted to Sr. Claims
Adjusters.

EDS Adjusters, Bristol PA 1986-1988

Claims Adjuster

SHERR, MOSES & ZUCKERMAN 1985-1986

Legal Assistant
EDUCATION:

Completed the following employer sponsored continuing education courses titled:

Intermediate Multi-Line Claims

Auto Estimate Review
Conflict of Interest
Basic Property Damage
Ethical Decision Making

Vale Tech Blairsville, PA

Auto Damage File Inspection Program Certificate

PROFESSIONAL AFFILIATIONS

Associate In Claims (AIC) AICPCU, IIA

TECHNICAL SKILLS

Colossus program
Microsoft Word, Excel, Outlook Express and Exceed Claim System