The customer received text messages from their bank stating that their mobile number registered for SMS alerts on their account had been changed, even though they did not request any changes. They met with the branch manager in person to report the issue, but continued receiving messages about number changes. The customer requests the manager look into who is accessing their account without authorization and causing this problem, and says they will close the account if it is not resolved.
The customer received text messages from their bank stating that their mobile number registered for SMS alerts on their account had been changed, even though they did not request any changes. They met with the branch manager in person to report the issue, but continued receiving messages about number changes. The customer requests the manager look into who is accessing their account without authorization and causing this problem, and says they will close the account if it is not resolved.
The customer received text messages from their bank stating that their mobile number registered for SMS alerts on their account had been changed, even though they did not request any changes. They met with the branch manager in person to report the issue, but continued receiving messages about number changes. The customer requests the manager look into who is accessing their account without authorization and causing this problem, and says they will close the account if it is not resolved.
Punjab National Bank, Bidanasi, CDA, Cuttack. Sub: Some problems in my S.B. A/C-4986000100015550 for SMS alert in my registered mobile. Sir, With reference to the subject cited above, I am to state that, I have received one message on dt-08.02.16 in my mobile (9437227075) which is registered for SMS alert with my above S.B. A/C that as per your request the mobile number for SMS alert has been changed. But in this context, I am to say that, I have not requested to your bank for change of my mobile number to my A/C. In this regard I met you on 9.02.16 personally and appraised the matter to you verbally. Then you have taken steps for inclusion of my mobile number in my above S.B. A/C. But it is regret to mention here that, on the same day i.e. 09.02.16 in the evening I received again one message regarding change of my mobile number. Then I contacted your Officer on 11.02.16 over phone and gave the complain to sort-out the matter. In this connection, I would request you to look into the matter personally and sort-out the reason, who is doing this mischievous work and where it is doing. An immediate action may please be requested in this regard or I will be bound to close the above account with your bank. Yours faithfully