Introduction to Operations Management - I

Prof. B Mahadevan
Understanding Operations
Week 01 Industry

Prof. B. Mahadevan: Dharani, happy to see you here. So, why do you need Operations
Management for organizations like you?
Dharani Babu. V: Well professor, Operations Management is where the corporate strategy is
actually converted into action. Otherwise, corporate strategy is a statement. So, that is with
the value and with the efficiency, it is converted into the operations in the most important
three spheres of cost, quality and delivery. And, the whole thing is controlled and measured
to give the cogive the whole organization the competitive advantage to be the market
leader.
Prof. B. Mahadevan: So, if operations management has not been there let's say in your
factory, what would happen?
Dharani Babu. V: We can't predict. The whole thing will go unpredictable. For example, one
day there can be extraordinary performance and other day there can be a disaster. So,
Operations Management ensures and controls a sustainable delivery of . . . most
efficient . . . operation and it will help us to improve day by day on the previous
performances.

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