Professional Documents
Culture Documents
Building
APV India Pvt. Ltd.
Presented by:
Mr. Himanshu Kumar
Upadhyay Date: 26 &
Situations:
q Choleric
q Sanguine
q Melancholy
q Phlegmatic
The Choleric
Born leader.
Good Organizer.
Must correct wrongs.
Strong willed and unemotional
Stubborn
Isn’t interested in understanding other’s paradigms.
The Sanguine
Extrovert, pleasing personality
The Story teller – the life of a party
Very Physical – holds on the listeners
Emotional and expressive
Has fun where-ever they go.
Makes friends easily
Prevents dull moments.
Likes spontaneous activity.
Forgetful.
The Melancholy
Perfectionist
Introvert
Deep and thoughtful
Analytical, genius prone, gifted.
Set high standards
Neat and tidy
Deep concern for other
A pessimistic by nature.
A moody person
The Phlegmatic
The introvert, watcher
Easy going, relaxed and well balanced.
Happily reconciled in life.
Competent and Steady
Avoids conflict.
Dry sense of humor
A lazy fellow.
Cholerics think that life is not worth living unless
they are doing something
q A melancholic wife.
q Keep things neat and tidy.
q Be considerate about her feelings.
q A choleric customer.
q Be precise.
q Follow his/her plans.
q A sanguine boss.
q Add fun element when trying to convince him/her.
q Be a good listener and be patient enough to listen to his/her stories.
q A phlegmatic junior.
q Need to be pushed further on expressing himself.
Conflict and Communication
Conflict
q Disagreement
q Poor Communication
How do we express ourselves?
Communication
Talking
Feedbac
k
Accessing Listening
We learn by 5 senses
How do we remember things?
“If you ask five times why, then there are every chances that he
might speak the truth”
Hot
Button
How to set people moods?
q
Greet them all with a genuine smile.
q
and watch their reaction.
q
Give “yes” and “no” option.
How to praise people?
q Don’t do it?
q Sandwich effect.
Anger Management
q
Story regarding hammering nails in wood
q
Hammer one nail for each instance of anger
q
Pull a nail out on every occasion anger was controlled.
q
Even after pulling out nails the holes are left behind.
q
Write anger journal.
How to build relationship
q TEAM
● Together
● Everyone
● Achieves
● More
q Transparency
Example : Chinese famous whispering game .
This game tell us that whenever we want to say anything to anybody then
mouth to mouth talk should be because everyone has their own filter.
q Trust
Trust is the main issue in the team.
Example : trust gives strength to the person on the basis of that persons can
fly in the air as stuntmen who perform in the air because of trust of their team
member.
q Communication
In the team it is very necessary that every message should be received by
Individuals.
How to build a good and effective
team
q Good Leadership
q Trust between team members
q Good Time Management. Make sure what is urgent and important.
q Share knowledge, resources and information
q Be Confident, Take decisions, Add value in meetings
q Every one has some significant importance in the team
q Take ownership
q Listening skills must be good
q Positive attitude
q View other suggestions seriously
q Be Transparent
q Each person to put in right place
q Everyone has to buy the vision of team
Points about leadership and
motivation
q Everybody works for either of two reasons
q Avoid some pain
q See some gain
q Be secure
● Quatrième niveau
● Cinquième niveau