Usability Analysis of the Atkins Library WorldCat Discovery Interface By: Brooke Johnson, Joseph Samson & Sabrina Terry February 23, 2016 ‘Submitted to: Rachael Winterling, Usability Coordinator © Gregory Wickliff, Assoc. Professor of EnglishExecutive Summary Our class, ENGL 4181 Writing User Documents, analyzed the beta version of the WorldCat Discovery interface used by UNC Charlotte’s J. M. Atkins Library, To examine fj] {Cat Discovery h Jour group recruited a total of five undergraduate students from & cach of whom were from QarioWs miajoMOH Campus, By recruiting individuals from different majors a-eampus we lessened our chances of having skewed or biased results, We ‘used the software Morac on a laptop to record each participant's experience. Sarak) nlidlsieipant's usability test, we selected two people to act as the observers and one person to facility testing ‘There were = \UNCRERTEHEERIBISS that cach participant encountered when navigating the WorldCat Discovery Interface. All five of our participants did not suecessfully (i7plete (ik mater two or six of our task-based questions. Task two involved locating the Sage Premiere 2016 Resource (Get it! function) and task six involved determining how many languages a particular book ialfgifGilin. After examining our results with Morae, we discovered that certain fonts, images, and icons throughout the interface seemed too small. The small size caused participants to be unsuccessful in their completion of certain tasks. Second, the misspelling of words in the search field caused the results to drastically change. Even, ving out just one letter caused problems amongst our usability tests. Based on our usability tests, our group recommends Bi]G3}ing certain text and images on rary's site or writing a short reference guide instructing users how to find resources( ik) (BFE Goinimoily 6ause problems.Summary of Comments on Microsoft Word - Formal Report - Final Edit-2.docx Page: 2 [Nunbect Author mgorc3 Subject: Inserted To_Date 3/25/2016 12394 Pld The eNunbec2 __Author:mgari31_Subject: Sticky Note__Date: 3/23/2016 123952 Pd Should be oped s)Number:3 Author: mgci81_ Subject Highight_Date: 3/23/2016 123814 PM @Number:4 Author: Qwner__subject: Sticky Note_ Date: 5/11/2016 91848 AN Should be UNC Chariot twougouT ene document giNumber'S Author: Owner Subject: Hghight_Date: 5/11/2016 91810 AM gMumber'6 Author: mgorc31_ Subject: Highight Date: 3/23/2016 1240346 PM A Gilerent majoeTa varity of majors eMumbec? Author: mgori3t_Subjec: Cross Out Date: 3/23/2016 124109 PM eNumbec.8 Author: mgati31_Subjec: Sticky Note_"_Date: 3/23/2016 124333 PM Morac wacked each person's mouse movements verbal and naverbal communication (through the provided WebCam and audTo TeCordnas mNumber:9 1: mgarci81_Subjec: Highlight_Date: 3/23/2016 12:4203 PM. -x)Number:10 Author: mgaei31_ Subject: Cross-Out Date: 3/23/2016 124852 PM fg)Number:11___ Author: mgarci31_ Subject Inserted Text__Date: 3/23/2016 124443 PM For Number:12___Author: Owner _Subject: Sticky Note Date: 5/11/2016 9:2010 AM “ambiguous = Tet how many the exact umber mNumber:13 Author Owner__ Subject: Highlight _Oate: 5/21/2016 9:19:47 AM feiNumber:14 ___ Author: mgari31_ Subject Inserted Text__Date: 3/23/2016 124533 PM ‘alled to {Number 15 Author: mgarci31_Subject: Inserted Text__Date: 3/23/2016 124615 PM * cither sFNumber:16 Author: mgarci31_ Subject: Cross-Out Date: 3/23/2016 12:46:26 PM Number:17___Author:Owner__Subject:Highlight Date: 5/11/2016 9:2041. AM © published gNumber:18 Author: mgarci31_ Subject: Inserted Text___Date: 3/23/2016 124712 PM. Number: 19___ Author: mgarci31_subject: Inserted Text__Date: 3/23/2016 1248319 PM For instance, (jNumber:20___Author: mgarci31_ Subject: Inserted Text___Date 3/23/2016 124836 PM. provide ather examples? [ENumber: 21 Author: mgarci8_Subjec: Inserted Text__Date: 3/23/2016 1250141 PM wo soltion® {Number 22 Author: mgarci31_Subjec:Incerted Text__Date: 3/23/2016 125254 PM The fist o enlarge. Comments from page 2 continued on next pageOur class, ENGL 4181 Writing User Documents, analyzed the beta version of the WorldCat Discovery interface used by UNC Charlotte’s J. M. Atkins Library. To examine_ 1dCat Dis covery our group rec EE cach of whom were from/WaHious Majors Of Campus) By recruiting individuals from different majors er-eampus we lessened our chances of having skewed or biased results. We used the software Morae on a laptop to record each participant's experience.(MORif>)Sked eaeh) ited a total of five undergraduate students from each participant's usabi ty test, we selected two people to act as the observers and one person to flesh testing ‘There were a(few Consistent problems that cach participant encountered when navigating, the WorldCat Discovery Interface. All five of our participants did-not-sueeessfelly complete task ‘number-two or six of our task-based questions. Task two involved locating the Sage Premiere 2016 Resource (Get it! function), and task six involved determining how many languages a particular book ia(iifitigilin. After examining our results with Morae, we discovered that certain fonts, images, and icons throughout the interface seemed too small. The small size caused participants to be unsuccessful in their completion of certain tasks. Second, the misspelling of words in the search field caused the results to drastically change, Even leaving out just one letter caused problems amongst our usability tests, Based on our usability tests, our group recommends enlarging certain text and images on fal wakes site pajpage a short reference guide instructing users how to find resoure: (GRICGAARHOHTZERE problems.geNumber:23 Author: mgarci31 Subject Sticky Note Date: 3/23/2016 1251348 PM ‘apitazaion goNumber:24 Author: Owner __ Subject Sticky Note Date: 5/11/2016 924.18 AM io avoid qiNumber:25 Author: mgarci31_ Subject: Underline Date: 3/23/2016 125132 PM. -yjNumber.26 Author: mgarci31_ Subject Crss-Out Date: 3/23/2016 12:5300 PM mNumber 27 Author: Owner _Subject:Highlight_Date: 5/11/2016 92404 AMM q)Number:28 Author: mgarci31_Subject Inserted Text__Date: 3/23/2016 125311 PM. Number: 29 _ Author: mgarci31_Subject Inserted Toxt__Date: 3/23/2016 1255345 PM u gate be ‘Secondly. create aTable of Contents Executive Summary ..... = : ii Introduction ..... eee ud Methodology 2 Participant Performance eae, s ec) Key Findings 4 Figure 4.1..... sare a aaa Figure 1.2. i . 4 Figure 1.3, 5 Figure 1.4 6 Ga tcl eee eee eeeneset opeay eer rereomea erry tree ae Figure 1.6 8 Figure 1.7. 9 Conclusions and Recommendations Appendix. ReferencesPage: 3 TNonbect ‘Author Owner Subject Highlight _Date 5/11/2016 92509 AM sajNumber 2 Author: Owner _ Subject Highlight_Date:5/11/2016 925311 AM. sajMumber:3 Author: Quner Subject Highlight _Date 5/11/2016 925:41 AM. aig with decimal abIntroduction UNC Charlotte's J.M. Atkins Library introduced the WorldCat discon tatog in DESBaRREGHIFor its student and faculty body. However, the interface was still in its alpha and beta re kik ary Boviced she awed decided to put the interface through a numberof trials and tests for improvement. Before we-eondueted-the-usabitity testing B/sability Coordinator, Rachael Winterling, visited the class to discuss WorldCat Discovery, its relationship with the Atkin Library interface, ip used Morae, a video and thelmber-of topics to explore 8th, EEpbility testing. TES, recording software, Winterling lead us through the format of the software and the Online Computer Lina Cone ine ES SS GO TEES (PA them were UNC Charlotte undergraduate students, and each of them ap aPage: 4 Fhumbert ‘Author Owner Subject Sticky Note (Date 5/11/2016 52632 AM ‘WosldCat Discovey beta catalog Numbac 2 Author gait Subject Highight_Oate:32/2016 125831 PM preparation Torwhat Aint te stadens and faculty get ou of the atalgZincade than this statement athe than pepaaion Number 2 Author marcia Subject: Stel Note ___Date: 3/23/2016 125905 4 captatatan Number 4 ___ Author gnc. SubjecStey Note ___Dat: 3722016 20822 pu os0 Sete leigh q)NumbecS Author mgoc3t_ Subject Underine Date: 3232016 25857 PM jNumber¢ Author mgari31_ subject: Cross Out Date: 3/2/2016 07:54 PM 0st Number 7 Author: mgac21_ Subject: Highght_Date 323/016 1540 Pa netstat ah Acie Peo De Cgory WERT an he Goa A Te, Th ATGETS ENGL ATET STOTT UES —— Documents performed usablity tests withthe beta version ofthe WorkdCat Discovery interface. giNumber: 8 Author: mgarci31_Subject Inserted Text___Date: 3/2/2016 81:23 PM -05'00" ‘Te goal was fo Tet the usability of the interface forthe students and faculty members, gjNumber: 9 Author: mgarci31_Subject Inserted Text__Date: 3/2/2016 81146 PM -0500" ‘conducting The usabiy tests “Number: 10___Author: mgarci31_ Subject: Cross-Out Date: 3/23/2016 107.03 PM |FiNumber:11 Author: mgarci31_ Subject Cross-Out Date: 3/23/2016 107.16 PM geNumber:12 Author: mgarci31_ Subject: Sticky Note Date: 3/2/2016 813:49 PM 05100" ‘What group? What was the recording Tor? what was recorded? Number:13___Author:mgarci31_Subject Inserted Text__Date: 3/23/2016 1:08:06 PM “dutng the pNumber:14 Author: mgarci31_ Subject Highlight _Date: 3/2/2016 7:21:22 PM -05100 yauthor: mgarci31_ Subject Sticky Note Date: 3/2/2016 7:23:06 PM 05100" Rephrase - Before staring the tests, we had a GBA session regarding the OCLC and WoldCat “gNumber: 15 __Author: mgarci81_Subject: Inserted Text__Date: 3/23/2016 1.0900 PM, put the acronym at the end of sentence in piNumber:16 Author: mgarci31_ Subject Highlight _Date: 3/2/2016 73850 PM 08100" gpNumber:17___Author: mgarcit1_Subjec: Sticky Note Date: 3/2/20167:3839 PM -05'00" ‘Ur group recited five paicipans To conduct usability tess on The participants were Then asked to Complete Ax aiks on the bala WorldCat ioeal interface. Ther actions and verbal thoughts were recorded through the Moae software, geNumber:18 Author: Owner _ subject Sticky Note Date: 5/11/2016 92708 ant qeNumber19___Author:mgarci81_ Subject: Sticky Note Date: 3/2/2016 7.4205 PM -05'00" ‘The paricpants were al undergraduate UNC Charlotte students Wom diffrent majors. geNumber:20____Author Owner _ Subject Sticky Note Date: $/11/2016 927553 AM ‘was instead of were - you are using The word EACH.After eamining through-the-details-of this study, jays to make ‘WorldCat Discovery interface more focused, less confusing, and (Ghiversity’s undergraduate and faculty users. Methodology for-us-te-analyze- undergraduate stud jrand-te-eompare-and. their major impacted their level of familiarity with-the interfacefpl used the software Morae to record the user’s interaction with the interface. Morae allowed us to record cach participant's verbal and nonverbal behavior throughout the testing process. During the usability session, there ‘was at least one note taker recording the user's words, facial reactions and their body language. We conducted six tasks that tested the participant's knowledge of the following: Task 1 uuser’s ability to access qIypription of the item Task 2: test and see if the user understands the Get It! resource Task 3: To sce if the user can find an eBook version of an item Task 4: To see if user can access an online article ‘Task 5: To see if user can access general information about the [pk’s location and date/edition Task 6: To see i GF can access how-many different languages e-specitic Hem is distributed in |Page: 5 Number ‘Author mgarcBi_ Subject Highlight Date: 3/2/2016 7.4435 PM 0500 jNumbec:2 ‘Author: mgarei31_ Subject Highlight Date: 3/2/2016 71:24 PM 05°00! pe Number:3 ‘Author: mgarci31_ Subject: Sticky Note Date: 3/2/2016 7:51:39 PM -0500" Their experiences included: uncompleted tasks, difclty navigating the interface, comments over lack of syle, nonvable search Tess, sues locating subject areas such as: vailsilty floor location, languages, etc. rjNumber:4 Author mgac31_ Sujet: ighght_Dae 32/016 75813 PM 0500 ‘ie reported our findings to the Atking Wray and WolCat local in aftem ps Yo resolve technical problems undergraduate sudents and TacuTy ‘members encounter Number: 5 Author: mgarci31_ Subject Cross-Out Date: 3/2/2016 85:54 PM 05°00" ‘eviewing the Teauls of the study, wee suggested methods that could make the WorldCat Discovery erage mare user Wendy. sajNumber 6 ‘Author mgarci31_ Subject Highlight Date: 3/2/2016 896.14 PM 05°00) _g]Number:7 ‘Author: mgarci31_Subject Inserted Text__Date: 3/2/2016 5500 PM -05'00 ‘The recruited pariapants were students who could make use ofthe interface Number: 8 ‘Author: mgarei31_Subject Inserted Text___Date: 3/2/2016 &58:47 PM -0500 ‘Te tests owed us to analyze whether a students major impacted the level of usability with the interface _giNumber: 9 Author: mgarci31_Subject inserted Text __Date: 3/23/2016 1:1009 PM ‘bily to perform The folowing tar: ajNumber:10__Author:Owner_ Subject: Hightght_Date: 5/11/2016 931.12 AM ‘Be consistent with hon you start cach Statement - al bgin woth "to test/see" except the Wrst change so al are the same ~ more parallim (BMumbec11_Author mgt subject isatedext_Out: 323701611024 4 rjNumber:12___Author: Owner _Subject Highlight _Date: 5/11/2016 9.2950 AM. jgJNumber 13 Author: mgarci31_ Subject Inserted Text___Date: 3/23/2016 1:12:12 PM xiNumber:14 Author: mgarci31_Subject Inserted Text_Date: 3/23/2016 1:11:28 PM the giNumber:15 Author: mgarci31_Subject Inserted Text__Date: 3/23/2016 1:11:44 PM ‘one lem in various languages,Participant Performance seeonds.fje-graph-below-itlustrates Bpw long cach user took to complete all the tasks. Duration of All Tasks Per User OUT T cey pelos} Gaal Figure 1.1 Key Findings Get It! Function With all six of our participants not being able to complete task two, we suspected that something was wron{ Pt edited the task question after the first participant’s performance in hopes of making it clearer. As we continued with the other participants, we noticed that it did not make a difference. Prior to taking the test, we asked the participants pre-test questions and among them they were asked thir overalPage: 6 "Number ‘Author mgerc3t Subject Inserted Text Date 3/2/2036 901.30 PM 0500 ‘The users completed four out of the sic task based questions. Oveal there were no general difficulties with navigating the beta web, qNumber:2 Author: mgorci31_Subject Inserted Text__Date: 3/2/2016 804.22 PM -0500" ‘The users encountered problems wilh task two and si which wile explained in the next secion/section below. gNumber: 3 ‘Author: mgarci31_Subject Inserted Text___Date: 3/2/2016 9:07:10 PM -0500 Below you can tnd egiNumber:4 Author: mgri31_Subject Inserted Text __Date: 3/15/2016 253:36 PM The average perfomance ime ofall si tasks was 1Omin-and 47SeC [esearch how measured umes should be wiiien Ou) “ge Number:5 Author: mgorci31_ Subject Sticky Note Date: 3/23/2016 123.02 PM Due to aificay amongst the participants completing task two, eve was a suspicion that there wor aA BOG, “Number: 6 Author:mgarci31_Subject Inserted Text _Date: 3/23/2016 123:44 PM ‘one being The overall fanart. qNumber:7 Author: mgari31_ Subject Inserted Text__Date: 3/23/2016 1.1433 PM ‘about Number 8 Author: mgarci31_Subject Inserted Text__Date: 3/23/2016 1:14:41 PM Tx spacingfamiliarity with the Atkins Library Catalog, Four out of five participants answerefa. None of them claimed to be experts of the interface, but instead stated they would occasionally use it to search for resources pertained to assignments given in class, \With-this-information,-espeeially 1 the-first-participant-we-tr Jpest-to-ease-task-2-question-b lieritdid-not ‘mako-edifferenee-for the other participants \Bp pinned the problem to the library catalog not providing any indication of the Get It! Bjinction to the user. When the user’s cursor hovered over the icon, the icon to the Get It! nction did not appear to the user, which made it hard to recognize it as a link. Most users were just one step away from accomplishing the task if they only knew about the Get It! resource, BelowlEddfke 1.2 illustrates how small the “Get I?” icon is and how the icon did not indicate that it was a link to access the journal. fou Figure 1.2Page: 7 Dumber ‘Author mgar3i Subject Sticky Note ‘ate the actual question 10 which they answered. qNumber.2 Author: mgarci31_Subject: Inserted Text__Date: 3/23/2016 21795 PM. ‘After receiving This information, we revised Task 2 and enhanced it for clarity, but the results didn't show significant changes, Number: 3 Author: mgarci31_Subject Inserted Text__Date: 3/23/2016 21205 PM ‘quotations “qNumber: 4 Author: mgarci31_Subject inserted Text__Date: 3/23/2016 212:19 PM ‘quotations ‘ge Number:5 Author: mgarci31_ Subject Sticky Note Date: 3/23/2016 2:18:15 PM ‘capitalize -y)Number 6 Author: mgarci31_ Subject: Underline Date: 3/23/2016 27:59 PM ‘Number? ‘Author: mgarei31 Subject Sticky Note Date: 5/11/2016 93258 AM, (MISSING They do not show up on Tis Adobe Reader = Check that grapha/tharts accommodate to all Compute of The potential audience] users (specifically your instructor)‘The library catalog was inefficient in communicating what the function does. Later yen we finished the usability tests, we performed a website search on the catalog for the Get It Jnction, and nothing popped up indicating its use. Appearance All five participants clicked on many links for information that was Bfready posted. For example, onl aR gs were asked to locate what floor in the UNC Charlotte library a particular book was in Gd to find what Date/Edition the UNC Charlotte library holds. Once the user searched the ttle te Je book, it was listed as the first result and all the information was posted right on the link to the book. However, the users clicked on the book's link to complete Figure 1.3 illustrates how the font size is very small on the link to the book, which resulted in the user not being able to recognize all attributes of the book posted as additional information on the link to the book, Participant three stated “the textimages could be larger.” Figure 1.3Page: 8 [Number AthormgaidSl Subject ented Tod Date 3237201619553 Pa _qNumber:2 Author mgarcia1_Subject Inserted Text__Oate: 3/23/2016 23647 PM ‘quotations Number 3 Author mgarcid1_ Subject inserted Text__Oat: 3/73/2016 23857 PM mNunber'4 Author Owner Subject Highlight _Oat 51/2016 93337 AM Nunber'S Author mgarci2l_Subjec Stcly Note _Date: 3/73/2016 1.2613 4 > Shed manbers Whar deseing pevicur aor be conser -qlNunber 6 Author mgaris1_Subject Inserted Text__ Oat: 3/23/2016 22039 PM Number? Author mgorcid1_ Subject nerted Text___Date: 3/23/2016 22055 Pd Os Nunber:® Author Owner Subject Sey Note __ Dat: 5/11/2016 93416 AM Be cantent- sed fe witten oo amber nthe some parogaph ajNunber 9 Author Ovner__ subject Highight_ate 5/1/2016 93328 AN eNumber:10 Author Owner Subject Sticky Nete__Oat:5/1/2016 93447 AM (MISSING TRE chari/graph does not appear on Adobe ReaderEvery time a user clicked on the link to a specific item, there would be three item detail tabs as follows: Description, Edition/Formats, and Availability / Holdings. Most users clicked on the book's link, and still had difficulty Sh locating the information needed for task five because the three item detail tabs did not pop out at the user. There was a play symbol next to each tab, but that was not a good indicator that the tab was a link. Even after figuring out that the tab was a link, the user could not spot the information they needed because the text was too small or the page was cluttered, causing the user to overlook the objective of the task Figure 1.4 illustrates how the three item detail tabs do not pop out at the user to click on, They had a play symbol next to each tab, but that is not a good indicator that the tab is a link oF Figure 14 Also, when a user would try go back to the item search page by clicking the back arrow, it would redirect the user back to the main search interface. This is because the user was ‘supposed 6]Page: 9 "Number t (Author mgordS} Subject Cross Out Date 3/23/2016 12636 PM eNumber:2 ‘Author: Owner _ Subject Sticky Note Date: 5/11/2016 935:27 AM [MISSSING - This Ghart/graph does not appear on Adobe Reader Number: 3 Author: mgarci31 Subject Inserted Text _Date: 3/23/2016 221:14 PM Tcspacingto click om the link atthe top right that says “close item detail” to return back to their item search, The reason most users were unaware of that was because ite-weitten-in fry small text and the page itself was too cluttered for the user to identify the item. Figure 1 illustrates how the close button is too ero shin ges a problem for the Geir they just want to go back to their search results otherwise by clicking the back button the webpage will redirect k to the main search interface. Figure 1.5 When a website such as a library catalog is ehittered-or has-too-many-optionsto-de-one thing; itean-overwhelm-the user; [Je suggest keeping the website simple so that it could be easy to navigate through—Alse- maybe-enlarging fpme of the text to make things easier to find. Inconsistency ‘The inconsistency within the library's catalog made it hard for some participants to complete tasks. For example, when participant four entered the title of the first task in the search bar, he accidentally misspelled one word in the title, This completely changed the search results far from the expected results. The book was nowhere to be found and the userPage: 10 Number ‘Author mgordB1 Subject Inserted Text Date 3/23/2016 12737 PM The ext war ge Number:2 ‘Author: Owner Subject Sticky Note Date: 5/11/2016 937.00 AM. cgjNumber:3 ‘Author: mgarei31 Subject Inserted Text__Date 3/23/2016 2:21:52 PM ‘atic (Number 4 ‘Author: Owner Subject Highlight _Date: 5/11/2016 93635 AM ‘ge Number'5 ‘Author: Owner _ Subject Sticky Note Date: 5/11/2016 9.3620 AM. ‘mjNumber.6 ‘Author Owner Subject Highlight Date: 5/11/2016 93615 AM Number? ‘Author: Owner __ Subject Sticky Note Date: 5/11/2016 937.25 AM. [MISSING - The Ghart/araph does nat appear on Adobe Reader gNumber: 8 Author: mgori31_Subject Inserted Text__ Date: 3/23/2016 1:2815 PM ‘uttered with t56 many options it car overwhelm: the user jgNumber:9 Author: mgarci31 Subject Inserted Text__Date: 3/23/2016 1:2923 PM ‘and enlarging te Tet.‘questioned us-if Be gave him the right information to search. Misspelling She-etterén the word “practitioner's” can mess up the search results to the point where the title of the book cannot be identified oll and list titles that are not close to the initial search. Figure 1.6 the next-page-in-orderto-retrieve the journal-{f}wever, some users did not have to login at all. Conclusions and Recommendations After the usability tests, the key findings suggested that navigation through the WorldCat Discovery search function can prove cumbersome and time-consuming, depending on the tasks being completed. Also, based on the user’s complaints about the style, we concluded that thePage: 11 Tr Number ‘Author: marci Subject Cross-Out Date: 3/23/2016 22224 PM) [xjNumber:2 Author: mgarci31_Subject: Inserted Text__ Date: 3/23/2016 12949 PM ‘whether \r)Number 3 ‘Author: mgarci31_ Subject Cross-Out Date: 3/23/2016 1:3008 PM. Number: 4 ‘Author: Gumer__Subject Sticky Note Date: 5/11/2016 933801 AM MISSING The chart/graph does not appear on Adobe Reader [jNumber:s Author: mgorci31 Subject: Inserted Text__Date: 3/23/2016 31:53 PM *\uen it came To accessing a joural, the interface would requie Zome users fo login with a username anda password to relave The journal,style and the design played a large part in a user's experience in searching for a book, an article, ora subject, Based on the results of our usability tests, we have compiled recommendations for improving the Library's catalog. The Get it! Ehnction icon could be enlarged @bpeeiatly while the mouse cursor is hovering over it, so that users can recognize itis a link to accessing a journal online. AIB@, the catalog can improve raising the awareness of the Get it! nction. A brief description displayed while the cursoMMhovelover the icon would be-helpfal GY any user trying to access a journal online. Figure 1.7 illustrates a rough draft of an edited version of the icon for better use. a Figure 1.7 Second, the overall design can be altered alittle to ease a user's experience. The size of the texts and icons could be changed so that users can find things easily and ide reduce having : : to0 much clutter of the webpage resources or-¢ijrlook some critical information. To solve inconsistency issues, sueh-ae-a-misopelling ereating-a-blunder in search results {5 ‘warming could appear letting users know that there was e-large-possibilityin-that misspelling rch keywords can produce irrelevant and off key results. elshe- meanwhile, tl iat way, the user will not be overwhelmed with thei, error can be fixed by adjusting which keywords determines what shows up based on title, author, and relevancy rather than going off from the keywords themselves.Page: 12 "Number ‘Author mgorc3 Subject Cross-Out Date: 3/23/2016 222307 PM -yNumber:2 Author: mgorci31_ Subject Inserted Test__Date: 3/23/2016 22250 PM ‘quotations ‘Number: 3 Author: mgarei31_Subject Highlight Date: 3/23/2016 1:33:19 PM. Consider using ofher transition words additionally ine addition to ‘other than that qNumber:¢ ‘Author: mgprci31 Subject Inserted Text__Date: 3/23/2016 22317 PM quotations -xjNumber 5 ‘Author: mgari31 Subject Cross-Out Oate: 3/23/2016 1:33:38 PM. cy)Number:6 Author: mgarei31_ Subject Cross-Out Date: 3/23/2016 1.3415 PM. Numbers? ‘Author: Ovmer__ Subject: Highlight Date: 5/11/2016 6:38:10 AM fg)Number:8 __Author:mgarc31_Subject Inserted Text__Date: 3/23/2016 1:33:52 PM help eNumber:9___Author: Owner _ Subject Sticky Note Date: $/11/2016 94002 AM MISSING- The chart/graphh does nat appear on Adobe Reader -gjNumber-10___ Author: mgarci31_ Subject Cross-Out Date: 3/23/2016 1:3445 PM. g)Number:11___Author: mgarci31_ Subject inserted Text___Date: 3/23/2016 23648 PM ‘aliterative options [g)Number:12 ___Author:mgarci31_Subject inserted Text__Date: 3/23/2016 13506 PM ‘causing one cgjNumber-13___Author:mgarei31_Subject: Inserted Text _Date: 3/23/2016 1.3600 PM Such as, mispeling words causing a blunder in search results rjNumber:14 Author: mgatei81_ Subject: Cross-Out Date: 3/23/2016 1.3751 PM. cg)Number 15 Author: mgarci31_Subject-Incerted Text _Date: 3/23/2016 1.3734 PM isa possibiiiy of Welevant and of key esuls due to misspeling search KeywordsAppendix A: Users Test Observations Duration of each task Success | Summary Item 1 min, 25 sec Was unsure if they found the Description correct book Get It! 4min No. The link did not work Resource E-book 1 min, 30 sec |Yes The book.is not available at Version Online Article | 1 min Yes Used the left-pane to click the article Book's. 1 min, 25 sec | Yes Easily completed task Location Languages 3 min, 30 sec |No Difficult to locate Item 45 sec Yes Clicked on the description to Description find the ISBN. Get It! 2 min, 15 No Not sure where to locate Resource sec E-book 1 min, 20 Yes Task #4 helped him to Version sec complete this task Online 1 min, 50 Yes Used a filter to search for Article sec articles Book's 2min,5sec | Yes Clicked on availability to find Location the location and editionPage: 13 Fiombert ‘Author mgorcat Subject sticky Note Date 3/23/2016 58:59 PM ‘Make sure Tnes ar consistent throughout chart = maybe make bolder lines when indicating @ new participant to difereatate between them: se Number:2 Author: Owner Subject: Sticky Note Date: 5/11/2016 9:40:21 AM ‘UNC Chavlate ajNumber:3 Author Quner Subject Highlight _Date-5/11/2016 914008 AM.Languages 3 min No Language options were “not clear” Item 1 min, 35 Yes No problem finding the Description | sec ISBN # Get It! 2 min, 10 No Was not able to complete Resource sec E-book 1 min, 15 Yes No trouble finding issue Version sec Online 50 sec Yes Used filter section Article Book's, 1 min, 30 Yes Used the description tab to Location sec find item info Languages | 1 min, 15 No Was not able to find exact sec number of languages Item 3 min, 45 No. Asked if we gave him the Description | sec right title because it did not show up. Get It! 1 min, 50 Yes Searched publication Resource sec details and found the 2016 issue. E-book 1 min, 30 Yes Could not see eBook Version sec version because it was not available. Online 1 min, 50 Yes Found article, but not Article sec available at UNC Charlotte. Book's 4min,5sec | Yes Went to login page, butLocation then was redirected to search results. Languages | 1min,5sec | No Found that the book was written in one language. Item 40 sec Yes Found the ISBN number Description quickly. Clicked first result, clicked on description and located it. Get It! 1 min, 40 No. Found the edition, but “none Resource sec say 2016.” E-book 55 sec Yes Clicked on the eBook filter Version and clicked on the eighth result to find it. Online 45 sec No. “| don’t know how to do Article that.” Book's 2 min, 45 Yes: Clicked out of the Beta Location sec fo the actual ry catalog, but she still found the right year and edition. Languages | 45 sec No “No idea how to figure that out”, “There were too many to count.”Page: 15 Phunbert ‘Author Owmer Subject Sticky Note ‘ater 5/11/2016 94.03 AM ONC Charon an)Number: 2 ‘Author: Ovmer__ Subject Highlight _Date: 5/11/2016 94050 AMTask 1 Appendix B: Task ‘Search this book by title "Observing the User Experience: A Practitioner's Guide to User Research.” Then try to find the ISBN number. Task 2 Task 3 ‘Search the topic “Technical Writing.” Then locate and click on the journal with the title “Joumal of Technical Writing and Communication” and see if you can access the 2016 issue of the journal online. Make sure the journal is the Sage Premier 2016 resource Search the othe Vayane ofthe Beagle ‘Once you see the item try to see if you ccan find the item in the e-book version. Try to see if you can view it, if not successful try to find out why. Task 4 ‘Search the title ‘A Modest Proposal’. Once done, search for the first online article about the title and check its availability. Task 5 Search the book “Rich Dad's Cashflow Quadrant: Rich Dad's Guide to Financial Freedom’ and find what floor in the UNC Charlotte library it is located at. Then see what Date/Edition the UNC Charlotte library holds. Task 6 ‘Search for the book “The Art of Computer Programming” and try find how many different languages i's written in 13Page: 16 pe Nombert “Author Owner Subject Sticky Note ‘Date 5/11/2036 943512 AM ize ~ make Sure () are inside the Fentence not afer the paviod geNumber:2 Author: Owner _ Subject Sticky Note Date: 5/11/2016 9:42:20 AM ook ile sajNumber:3 Aut Owner Subject: Highlght_Date: 5/11/2016 94237 AMReferences Usability Test Participants + Biology Major, UNC Charlotte, 2/2/2016 + Computer Science Major #1, UNC Charlotte, 2/9/2016 ‘+ ArtiCommunication Studies Major, UNC Charlotte, 2/9/2016 + Computer Science #2, UNC Charlotte, 2/16/2016 + English Major, UNC Charlotte, 2/16/2016 Supporting Documents: Goodman, Elizabeth, Mike Kuniavsky, and Andrea Moed. Observing the User Experience. 2nd ed. Waltham: Elsevier, 2012. Print. “Search UNC Charlotte Libraries and Beyond." Search Uncc.on.worldcat.org. WorldCat, Web. 20 Feb. 2016. 14