M ar c u s L av al l e - s m i t h

Email: marcus_ls@live.com.au
Skype: marcus.lavalle.smith

INTRODUCTION
Participant in Remote Year 2 Battuta.
Itinerary: Montevideo (February), Buenos Aires (March), La Paz (April), Cusco (May), London (June), Prague (July),
Belgrade (August), Split (September), Kuala Lumpur (October), Koh Phangan (November), Phnom Penh
(December), Ho Chi Minh City (January).
Remote Year brings together a community of 75 professionals from across the globe to spend a year, working,
travelling, and exploring 12 cities around the world. Spending one month in each city, the community will connect
with local cultures and business ecosystems, forming lifelong, borderless personal and professional relationships
along the way.

SUMMARY
-Experienced Australian Business professional with an interest in working online/remotely.
-Selected from a pool of over 25,000 applicants to be a participant in the second Remote Year program.
-Most recent experience in the insurance broking industry where I was tasked with handling national insurance
schemes when I was only an Account Broker after the Account Manager in our team quit suddenly. Achieved a 90%
retention rate while still negotiating a decrease in rates for clients and winning new business in other areas to
achieve sales targets.
-Awarded for the highest level of customer service and sales when I was working for Australias largest
telecommunications company, Telstra, while studying at university.

Education
2016

Inbound Marketing Certification (85% result)

HubSpot Academy
The bearer of this certificate is hereby deemed fully capable and skilled in Inbound
Methodology. He has been tested on best practices and is capable of applying them to
attract strangers, to convert visitors, to close leads, and to delight customers.

2013 2014

Diploma of Insurance Broking

Australian and New Zealand Institute of Insurance and Finance

Bachelor of Business (Management)

2010 - 2012

Queensland University of Technology

Electives in Creative and Professional Writing.

Marcus Lavalle-Smith | Email: marcus_ls@live.com.au | Skype: marcus.lavalle.smith

Work Experience
2014 - 2015

Account Broker Affinity

Jardine Lloyd Thompson Brisbane, QLD
-Sports/Events Insurance
-Contingency, Hole in one, Prize Indemnity
-Slashed annual insurance spend an average of 30% for clubs by negotiating pricing and
fees with insurers, while ensuring the continuation and enhancements of services for a
national insurance scheme (Surf Life Saving Australia).
-Successfully brokered prize indemnity insurance for values up to $1,000,000 AUD by
working with insurers and clients for a mutually beneficial result.
-Won events insurance contracts for multi-million dollar deals by working closely with
clients to achieve cost savings while improving cover and still meeting sales targets.

2013 2014

Graduate
Jardine Lloyd Thompson Brisbane, QLD
Rotations included:
-Local Government Workcare (Claims, Injury Management, WH&S)
-Risk Management
-Loss Adjusting
-Employee Benefits
-Enterprise Solutions (Taxis, Buying Groups, Sports, Events, Contingency)
-Specialty (Corporate Risks/Construction)
-Business Development

2010 2012

Customer Service Advisor

Telstra Brisbane, QLD
Received a perfect Customer Transaction Survey (CTS) score of 5 for the month of October
2012.
Finished with the highest overall CTS score for all of Queensland (4.8/5) for 2012.
Solved complex customer issues with their bills and services.

2012

Workplace Learning
Olam International Brisbane, QLD
Undertook work placement at Queensland Cotton Corporation (A subsidiary of Olam
International) as a university subject for my final semester. During my time there I worked
on a management/human resources project to gain job experience in a real business
environment. Successfully launched their new careers website and Graduate Program.