6529 WILD ORCHID COURT

704-596-3603 DIETRICGRAVES@YAHOO.COM

DIETRIC A. GRAVES
OBJECTIVE

An entry-level position in Customer Service with opportunity for

advancement

EMPLOYMENT

06/05/06 – 05/07/10 US Airways Charlotte, NC

Customer Service Agent
• Facilitating passengers through check-in, boarding and any
additional needs in preparation for flight departure and upon
arrival

10/30/04 – 01/05/05 Best Buy Charlotte, NC

Customer Service Representative
• Resolved customer complaints and requests for refunds,
exchanges and adjustments

04/08/01 – 10/16/04 Continental Airlines Philadelphia, PA

Ramp Agent
• Successfully handled the ground servicing of aircraft in
preparation for departure. Mail, freight and passenger luggage
was also loaded and unloaded on the aircraft

05/12/00 – 04/02/01 Delta Global Services Baltimore, MD

Lead Ramp Agent
• Successfully managed a group of 5-7 persons as a team
performing the ground handling of an aircraft. The ground
handling included loading and unloading baggage, mail and
freight in preparation for a scheduled departure

EDUCATION

Walter Reed Army Medical Center Washington, D.C.

Orthopedic Technician Certification 1992
• Orthopedic Technician certification consisted of training in the
placement and casting of broken bones

Norfolk State University Norfolk, VA

1991 – 1993
• Pursuing a degree in Marketing and Finance

Manchester High School Richmond, VA

1991
 • Advanced Studies Diploma
REFERENCES

Available upon request