Marcela M.

Cabezas
9156 89th Street
Woodhaven, NY 11421 marcelamcc_05@hotmail.com (315)867-0685
Objective Seeking a position to contribute exceptional customer service, communication and organization
skills, to a company that encourages professional growth and offers opportunities for higher
levels of responsibilities and advancement.
 Organized; motivated, and versatile professional with an extensive and diverse background in
Experience
training, logistics, and acquisition.
Summary
 Experienced in utilization of logistical data bases and systems.

 Strong organizational, presentation, interpersonal and communication skills.

 Consummate leader/team-player–highly effective at managing time, personnel, and resources.

 A resourceful problem solver with proven ability to bring quick resolution to challenging
situations, as well as build lasting relationships with customers and vendors.
 Bilingual in Spanish and possess a Security Clearance.

Professional Logistics Specialist, US Navy Norfolk, Virginia 11/09 –8/14

Experience  Inventory Manager for all assets stored, issued, and received within
Squadron.
 Managed and personally trained seven members on proper inventory
procedures and effective use of the Integrated Barcode System.
 Utilized the Integrated Barcode System and validated inventories for
6,000 line items and 52 locations valued at over $241M resulting in 100
percent accountability.
 Communicated between military, commercial and government
agencies for research and the procurement of critical aircraft parts.
 Processed over 1300 aviation material transactions, including
ordering, receiving, inspecting, stowing, preserving, packing, shipping,
and issuing materials and cargo.
 Collaborated with others departments as necessary to meet customer
requirements, to take advantage of sale opportunities or, in the shortages, to
minimize negative impacts on a business.
 Supervised, organized, and established Navy post offices and
performed postal counterwork, including sale of stamps and money
orders. 07/15 –
Customer Service Agent, Envoy, Aeromexico, American Eagle JFK Present
Airport, New York
 Greeted and assisted all customers, including providing help with
check-in, tagging luggage, ticketing changes, re-booking, and special
service request.
 Announced and provided information on arrival and departure times,
boarding procedures, gate changes, and carry-on regulations.
 Handled computer system of the Airlines to assist passengers by
making reservations, preparing and issuing tickets, calculating of
fares and issuing of refunds.
 Verified identification and travel documents to efficiently board
passengers for international and domestic flights.
 Complied with safety guidelines and procedures mandated by the
Federal Aviation Administration and Department of Transportation.

Bachelor of Science in International Business, Berkeley College, New York 9/14 – 5/17
 Associate in Applied Science in Liberal Arts , Saint Leo University, 9/12- 6/14
Education
Norfolk

Computer Skills • Microsoft Word • Microsoft Access • Microsoft Excel • Microsoft Outlook
• Microsoft PowerPoint • Internet Explorer • Adobe Photoshop • Adobe Illustrator

Awards Received
• Good Conduct Medal 11/2013
• Navy Marine Corps Achievement 7/2012