PERSONAL INFORMATION S KARTHIK SHIVA

Tamil Nadu, India

+ 91- 9790186977
karthikshiva88@gmail.com
linkedin.com/in/karthik-shiva-s-67295723b

Sex: Male | Date of Birth: 14-06-1988 | Nationality: Indian

Languages: English, Tamil, German

PROFESSIONAL SYNOPSIS
 Accomplished Administrative Professional with 9+ years of proven experience in
Shipping and Logistics Operations & Customer Service
 Expertise in Sales & Pricing, Port Operations, Transport Plan Optimization, and Man-
agement, with a track record of enhancing customer satisfaction and ensuring busi-
ness stability
 Strong leadership skills showcased through project management, team supervision,
and revenue leakage prevention, contributing to significant cost savings and im-
proved profitability
 Proficient in cross-functional collaboration, engaging with global partners, terminal
authorities, and sales teams to ensure seamless cargo delivery and efficient use of
resources
 Committed to continuous improvement by conducting internal audits, providing
training to new employees, and implementing process automation for increased
business growth
 Well working Knowledge in Request for information (RFI), request for quotation
(RFQ), and request for proposal (RFP) all focus on different aspects of the vendor se-
lection process
 Well working Knowledge in documents like MBL/HBL Manifest, Shipping Instruc-
tions, Survey report, Packing List, Lashing Certificate etc
 Well Working Knowledge & Expertise in Applications Such as ERP, SAP BI, Power BI,
Case Management, Cargo wise.
ACCOMPLISHMENTS
 Award-winning performance in all appraisals
 Multiple recognitions, including "Going Extra Mile Awards" and "Star Performer
Awards."
 Platinum Award winner for overall process performance
 Quick adaptation and training in all processes and additional projects
 Excellent geographic knowledge and global port details
 Proactive identification of areas for improvement and productivity maximization
 Strong follow-up and customer service skills
 Familiar with Lean Six Sigma principles and in Process flow
 Effective teamwork and individual workload management
 Detail-oriented and adaptive to changing environments
 Sense of urgency and problem-solving under pressure
AREAS OF EXPERTISE
Incoterms | Export/Import | Sales & Pricing | Shipping and Logistics Operations | Cus-
tomer Service and Satisfaction | Port Operations and Transport Plan Management |
Cross-functional Collaboration and Team Leadership | Process Automation and Internal
Audits | Revenue Leakage Prevention | Project Management | Dispute Analysis and Res-
olution | Training and Development | Performance Monitoring and Reporting | Export/
Import Documentation | DG | Customs Clearance | LCL/FCL containers handling
WORK EXPERIENCE
@ Maersk Global Service India Pvt Ltd, India | Cargo Specialist | Feb 2016 - Till now
 Currently serving as a Specialist for the Special Cargo Team
 Exhibits extensive expertise in Port Operations, Transport Plan Optimization, Trans-
port Plan Management, Sales & pricing, Out of Gauge, Container Dimension details,
Regular Dry Containers, and Booking Platform
 Handle Shipping and Logistics Operations end to end for all DRY/Out of Gauge /BBK
cargoes
 Boasts in-depth knowledge of slot displacement areas and adept analytical skills with
cargo images and lashing certificate, surveyor report, and packing list details
 Communicate directly with customers and verifies any discrepancies in cargo dimen-
sions to enhance customer satisfaction and ensure business stability
 Contribute to plugging a revenue leakage of around 2 million dollars in 2022 and in-
voicing customers accordingly for OOG/BBK cargoes.
 Lead the "Transport Plan Optimization" project for APA/WCA/NAM/LAM/AFR re-
gions to swiftly deliver cargo without delay by collaborating with cargo teams for cost
reduction and improved profitability
 Acts as Team Lead in the Agile department & initiated projects to save revenue leak-
age
 Coordinates with Terminal authorities worldwide, verifying Terminal handling
charges, and obtaining approval for cargo acceptance as OOG or BBK
 Collaborates with GSP (Global Stowage Planners) to identify slot kill details for OOG
Quoting purposes
 In-depth knowledge in Slot Calculations & Dimensions calculations for Flat/Open etc
& Stowage plans as wells
 During loading, containers will be inspected for damage and, if damaged, will inform
same to customers
 Liaises with Global cargo & capacity teams to understand port operational feasibility
& vessel space occupancies to add more units
 Plan loading & discharging operations and coordinating with various parties like
stevedores / terminals / agents for efficient turn around in ports
 Engages with respective Pricing Managers/Sales desks globally to quote & share con-
cession rates with customers based on their annual business or tender basis
 Coordinates directly with Vessel sharing partners (VSA) to reserve space in vessels to
prevent short shipping
 Generating Rate quotations for DRY/OOG/BBK/Project Cargo short term or Tender
basis to customers globally.
 Tracking and getting align with Sales & Pricing Manager instruction, to propose cus-
tomized solutions, regional, and global accounts sales plan, to increase sales revenue
 Manage Discrepancy Reports shared by all Global terminals for OOG/In-Gauge car-
goes
 Tracking the vessel activities and if delay will plan the cargo accordingly to deliver
without delay
 Re-schedules the transport plan of shipments booked by customers for cost impact
reasons and provides contract rates to customers as per Customer Service contract
 Generously share Gemba (Process Knowledge) with other teams when needed
 Demonstrate excellent knowledge in providing contract rates to customers as per
Customer Service contract for FMC (Federal Maritime Commission) & Non-FMC Dry
 bookings
 Participate in the analysis area and Dispute analysis area to reduce dispute inflow.
 Assist in training new employees and overseeing application access
 Ensure accuracy and timeliness when dealing with company costs and expenses for
seamless recovery
 Identify manual efforts in business processes and automates them to allow for a
greater focus on business growth
Maintain 100% TAT and accuracy consistently while managing shift responsibilities

@ Sutherland Global Services Pvt Ltd, India | Senior Consultant | Aug 2013 – Nov 2015
 Possessed extensive expertise in end-to-end customer service within the Aviation
process for AIR INDIA
 Established team objectives and priorities, ensuring alignment with business goals

 Demonstrated strong interpersonal skills, effectively liaising with internal teams and
external customers or consultants to address and resolve issues
 Boasts in depth Knowledge of FAA (Federal Aviation Administration) and (FAR) Fed-
eral Aviation Regulations
 Trained new employees and quickly brought them up to speed in their roles
 Managed escalated calls and resolved customer concerns to their satisfaction
 Expertise and having working knowledge of DOT and IATA regulations
 Demonstrated the ability to execute technical tasks independently and without su-
pervision
EDUCATION
 Bachelor of Technology from Anna University, India – 2009

CERTIFICATION  Certified For Commercial T&D New Hire - Supply Chain Management and Logistics
 Certified For Maersk WND - Sales Process
 Certified For Warehouse and Distribution
 Warehouse Solution and Design Process
 Certified For Maersk WND
 Certified For Warehouse and Distribution Introduction to WND (Distribution)
 Certified For Warehouse and Distribution Introduction to WND (Role of WND)
 Certified For Warehouse and Distribution Introduction to WND (value Added Ser-
vices)
 Certified for Warehouse and Distribution Key Account Management
 Certified For Warehouse and Distribution WND Commercial Insights
 Certified For Warehouse and Distribution IT Landscape and WMS
 Certified For Warehouse and Distribution Introduction to WND (Warehousing)