Nitendra Singh

B.E, Applied Electronics & Comm. Engineering, Vikrant Institute of Technology & Management Gwalior.(M.P)
| +91 8882876872 | Vitmnitendra@gmail.com
EDUCATIONAL QUALIFICATION
Qualification Year of Passing Board/University Percentage
Bachelor of Engineering 2014 R.G.P.V. Bhopal 76.10%
Class XII 2010 M.P. Board 78%
Class X 2008 U.P. Board 65.83%

PROFESSIONAL EXPERIENCE

OYE! RICKSHAW Energy Operations Apr 2021 to Present

 ‘OYE! RICKSHAW ’ is provide app-based e-rickshaw booking facility to the Users.

 Lead the central operations for battery swapping function, working Parallely with supply
team.
 Ensure efficient stakeholder management with Growth, Marketing, Finance and legal
Senior Manager teams to ensure right set of processes are in place to push for next phase of growth.
(Energy OPS.)  Establish operational processes and manage vendor relationships to deliver desired
growth results.
 Lead a strategic project end to end along with other cross-functional teams.
 Exceptional people management skills, handling and motivating a team of Asset &
Maintenance.
 Creation and implementation of the best practices maintenance, strategies, processes
and procedures.

OYE! RICKSHAW Central Operations Nov2020 to Apr2021
 Lead coordination with ground team for all escalations related to swapping operations.
 Ensuring strict adherence to security deposit deduction and battery liquidation on every
On-boarding.
a) Keeping track of old batteries (Lead acid) across the region.
b) Coordinating with vendors to sell Lead Acid batteries and depositing cash in the
bank.
 Coordinating with various vendors for:
a) Movement of batteries.
b) Fulfil requirement of frames and locks (On-boarding kit) centrally.
c) Ensure timely station installation (Coordinate with 3rd party vendors).
d) Ensuring that electricity connection at specified swap host is sufficient.
Cluster Manager e) Ensure good supply of vendors for On-boarding & vehicle health check.
(Central OPS.)  Training ground team on operational practices.
 Ensuring timely collection of meter readings and correct collection of swap data.
 Managing movement of goods and batteries across regions.
 Coordinating installation of new stations and battery availability for the same.
 Ensuring strong adherence to operational procedures through close coordination with
the ground teams (On-boarding form and Churn form are filled on time, battery image
is correctly captured, vehicle is tested after On-boarding).

OYE! RICKSHAW Operations Feb 2020 to Nov2020

Assistant  Handling a team of 1000+ Drivers, 15 executives & 2 Hub Managers for 5 Ground
Manager Operations Hub.
 Launched 2 Station Operations Successfully within short span of 2Months.
(Operations)
 Drive the Launch team to expand the new region & ensure the 100% Ops supply for
fulfil the demand.
 Wholly responsible for Customer experience and target no. of cluster.
 Looking after a region of 30KM Area of Uttamnagar and 1000 fleets allocated.
 Managing Budget, Advertisement and Safety Procedures all.
 Responsible for end to end Operations from ride confirmation to customer experience.
 Closely working with tech team for app related queries coming from the field related to
 Drivers, Customers or Executives.
 Responsible to evaluate the economic and strategic cost and benefits of expanding
business in new Vertices.
 Develop driver training cell from scratch, design driver training module and streamline
driver training process.
 Work closely with the driver partners on the ground to understand and plug the burning
their issues.

SWIGGY Operations Feb 2019 to Feb2020

 ‘SWIGGY ’ is a food ordering and delivery Company.
 Managing a team of 250-300 Pickup & Delivery Partners directly on a daily basis.
 Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
 Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.
 Improve and maintain promised delivery times for better customer experience.
Fleet Manager
 Conduct classroom/ field training at individual level for better customer experience.
(Operations)  Conduct regular field audits for better compliance among Pickup & Delivery Partners.
 Manage and control voluntary attrition and control absconders by conducting regular
engagement activities.
 Provide feedback at individual level and conduct weekly one-on- ones to understand
problem areas.
 Ensure excellent customer experience by solving order level escalations.
 Support Pickup & Delivery Partners during emergencies and exigencies.

RIVIGO LOGISTICS Operations & Logistics March 2017 to Feb 2018

 ‘RIVIGO LOGISTICS’ is India’s First Technology Driven Logistics Company.
 Helping to build an Uber Like Pilot APP for Truck Drivers with the help of Tech Team.
 Ensuring that shipment In or Out of an Organisation are Handled Safely, Quickly and
within Budget Constraint.
 Familiar with Shipment Options, Safety Procedures and Knowledge of Geography.
Operations &  Managing day to day Operations with the help of my Team.
Logistics –  Responsible for preparing Budgets and Developing Safety Procedures.
Executive  Wholly Responsible for on time Placement and Dispatch.
 Coordinate with Operations and Planning Control team for the placement of vehicle at
client locations.
 Maintenance of the pitstop infrastructure and assets.
 Coordinate with documentation team for border related documents.
 Interviewing and Recruiting the Drivers.
 Notifies unit manager of equipment and or vehicle malfunctions.
 Handle driver planning and availability at the Pitstop for incoming vehicle.

GROFERS India Pvt. Ltd. Operations Feb 2015 to Feb2017

 ‘GROFERS’ is India’s on-demand online grocery delivery service.

 As Station Manager in Grofers manage Overall Station Operation & 3PL Operation.
 Assigning the order to the FE and send him to the pickup/Delivery address.
 Filling all the entries in to the database.
 Managing staffing, development, and performance management programs for
Station Manager
operations staff; managing, motivating, and developing management team.
(Operations)  Monitoring the station with 30-35 Field executives and keeping the check on them
and making sure the deliveries are done in time & efficiently.
 Interviewing and Recruiting the FE's.
 Reviews and monitors customer requests and complaints and determines proper
resolution.
 Leading a team in order to ensure the end to end order fulfilment.
 Maintaining Station performance and quality score.
 Assists in assessing the efficiency of operations and in recommending and
implementing changes as necessary.
  Strategic Planning.
 Route Planning.
Area of Interest  Process Improvement.
 Team Building.

 Quick Learner and Self Confident.

 Flexible of work in Shifts, Flexible for any Location.
Key Strength
 Positive Thinking, & Hardworking.
 Team Management, Problem Solving.

INDUSTRIAL TRAINING & Project Detail

 1 Month Summer internship in H.A.L. (Hindustan Aeronautics Limited) Lucknow.

Technical-  Minor Project-Multipurpose Listening Device.

Projects Detail  Major Project-RFID Based Prepaid Car Parking System.

Computer Skills

Software  MS Office. In office Good Command over MS Excel.

OS and Language  Windows 98/XP/Vista/7/8/10, C&C++ Language.

Personal Profile

Name : Nitendra Singh

Father’s Name : Yogendra Pal Singh
Date of Birth : 24/12/1993
Marital Status : Unmarried
Sex : Male
Hobbies : Playing Cricket, Listening Music
Nationality : Indian
Languages : English ,Hindi

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility
for the correctness of the above-mentioned particulars.

Date: / /
Place: Delhi
Nitendra Singh