Brendon Dillon brendon@google.

com
Program Manager, III (415) 377-8586
San Francisco, CA go/nosco

Experience
Google Sunnyvale, CA
Jan. 2020 - Manager | Networking Supply Chain, Reverse Operations
Present
Summary
● Manager of the team responsible for providing reliable hardware delivery services in support of
PROD network repair operations via optimal spares planning and rma execution. Oversaw
aligning operational activities, process improvements, and system enhancement with the SLO
targets set by the larger GGN organization.

Key Accomplishments
● Improved manager rating from 79% in 20 year-end perf to 90% in 21 mid-year perf.
● Oversaw an improvement in P0 part deliveries from 7% in Sep 2020 to 53% in Apr 2021 while
maintaining a <2d delivery lead time.
● Lobbied successfully for and collaborated on development gFEST 3.0, including order creation
API and auto-triage in support of touchless RMA execution.
● Led the team that reduced spares stock outs from 24 per month to 9 per month and increased
optimal sourcing from 53% in Jan 2020 to 89% in Mar 2021.
● Oversaw an expansion of Sparing scope and volume from 168 unique parts and 56 requests per
month to over 300 parts and 220 requests per month.
● Represented Supply Chain in Capacity Health program to define part delivery initiatives
investments to support Cloud network reliability. This included contributing to 2 SVP level
presentations outlining progress and next steps as well as partnering with partner teams on
system and process integration.
● Supported team growth with 2 successful promotions in 20 year-end perf an HC allocation for 1
FTE in 2021.
*metrics sourced from go/rmasub and go/nes-sparing-metrics.

Feb. 2018 - Technical Lead | Networking Supply Chain, Network Equipment Services
Dec. 2019
Summary
● Responsible for scaling the RMA process as Google's production network grew in size and
customer facing vulnerability. During this period volume delivery lead time decreased from ~15d
to <3d while volume increased from ~250 reqs per month to ~400.

Key Accomplishments
● Expanded TVC resourcing model from 1.5 to 18 to reduce response time for manual tasks in
support of the RMA, Spares, and Service Management programs.
● Collaborated with partner teams to develop and implement a new RMA execution strategy (Part
Person PCR) and authored the program proposal to gain director level approval, leading to a 42%
reduction in lead time within 6 months.
● Oversaw the expansion of spares warehouses from 40 to 97 locations globally supporting 98% of
PROD network locations within 250mi of spares inventory.
● Successfully lobbied for Sparrow development to enhance an aging spares optimization tool. As
business owner, I defined initial scope, provided requirements, and advised on key decisions with
the ASCII development team.
● Authored program roadmap deck for senior leadership, outlining process gaps, initiatives, and
system integrations.
● Lead coordinator of the annual NOSC symposium from 2015 to 2017 where for team building and
 strategy planning. This included setting the agenda, attendee list, travel bookings, and
informational websites each year.
● Recognized for my contributions to the Brocade Deprecation (device sparing support) with a
Feats of Engineering Award.

Jun. 2014 - Program Manager | Networking Supply Chain, Project Resolve

Jan.. 2018
Summary
● Project Resolve is a global self-sparing program as an alternative to paying OEM vendors for
service when PROD network outages require hardware replacements. The initial program scope
was to develop all processes, tooling support, identify a global 3PL and implement warehouses
worldwide for same day delivery at all PROD locations.

Key Accomplishments
● Service Management PgM while permanent backfill was being selected. This included serving as
an escalation point for both internal teams and OEM vendors, providing regular updates to
Google FP&A, and quarterly service entitlements and POs.
● Leveraged spares whs in Argentina in support of 2 network transport builds (GTR400/410) from
EZE to SCL. As supply chain POC I oversaw the delivery of ~10,000 pcs sourced from 20+ orders
and 7 POs from 3 local suppliers to 23 remote ILA sites ahead of schedule.
● Managed the warehouse implementation and b2b integration with Flash Logistics resulting in 40
spoke warehouses fully synced with Google systems.
● Led an RFP to select a more scalable and global 3PL, Flash Logistics, in support of the spares
program.
● Partnered with ASCII to green light development on gFEST, an RMA order management tool to
support faster execution and proper asset tracking. This also included providing feedback on
and contributing to requirements for 3 different releases during 2017 and 2018.
● Created PIE BAR program to improve Supply Chain’s executive summary metrics by re-evaluating
key metrics and transitioning the manual data gathering from sheets into query based methods.
This program continues to this day, providing executive metrics presentations monthly.
● Oversaw Project SCORSE/Z to revamp the existing Supply Chain site, expand and update the
content to align to the revised team structure and strategy.
● Collaborated with ODS to develop NetSPOT for managing and operating a self-sparing program
and an inventory management tool to balance inventory in support of RMA inventory flows.

Arris Solutions, Inc Mountain View, CA

Apr. 2012 - Program Lead | Decom Program
May. 2014
Summary
● Provided reverse logistics services, inventory management, and process development for
Google Net Deploy. Supported field teams and allocated materials deployed to POP sites to
de-install, audit, pack network equipment. Directed warehouse teams through WMS execution of
recycle, kitting and redistribution for future customer installations and upgrades.

Key Accomplishments
● Led team activity globally to the execution of 600 customer requests and redeployment of
100,000+ units worth $100M+ from 260 sites throughout 114 cities in 35 countries across 5
continents during a 3 year period.
● Grew yearly output from 100 to 200 requests executed resulting in the increase of yearly
inventory processed from 15,000 units worth $10M to 60,000 units worth $60M while driving key
reductions in cost in packaging and travel expenses.
● Spearheaded software development programs with IT and customer groups to release 20 salient
system releases in the project’s principal WMS High Jump, including streamlined order creation,
automated packaging allocation, live order execution, improved warehouse bin location mgmt,
 and inventory forecast reporting.
● Improved request cycle time -15 days while achieving a 99.7% audit accuracy rate, reducing
average on-hand inventory levels, and maintaining system synchronicity between internal and
customer WMS systems.
● Outlined and scripted new processes to increase value add services including customer assisted
remote inventory collection, assembly of aging router components, and vendor RMA
coordination for damaged equipment.

Commforce, LLC Mountain View, CA

Decom Coordinator | Decom Program
Key Accomplishments
● Coordinated customer requests by translating inventory lists into actionable system based orders
within specific timelines dictated by the customer.
● Identified logistical dependencies and scheduled team activity around packaging allocation and
delivery, field deployments and support, courier collection, warehouse processing, and inventory
redeployment.
● Built consensus amongst customer groups and international partners to resolve decommissioned
equipment locally to reduce export/import backlog and expenses while adhering to strict
systematic and financial reporting requirements.

Community Contribution
● Recognized by Urs for my contributions to Diversity & Inclusion in my organization.
● Recognized by GGN SVP and peers for my participation in WINs which included developing
themes and storyboards for virtual content.
● Recognized for my work in GGN DEI Training Pillar which included developing org-wide
dashboard tracking participation.
● Acted as a mentor for 8 PgMs in Supply Chain.
● Recognized by Supply Chain management for my continued support of Nooglers within the team.
● Recognized by Supply Chain director for organizing the team symposium in 2015, 2016, and 2017.
● Conducted 53 on-site interviews, meet & greets, and phone interviews.

Skills Profile
Expertise
● Accountability, adapting to others, appreciating diversity, building trust, change management,
collaboration, communication, conflict resolution, consensus building, creativity, critical thinking,
cultural awareness, data-mining, data-visualization, decision making, emotional intelligence,
inclusion, interpersonal skills, leading without authority, navigating ambiguity, presentation design,
critical problem solving, providing structure, relationship building, strategy development, team
building, understanding others, and understanding the problem.
Tools
● Proficient in MS Excel, GoogleSQL, Smartsheet, LucidChart, PLX, and Data Studio dashboards.
Interests
● Photography, hiking, traveling, civil rights, Magic the Gathering, Oceans 11-13, and Beastie Boys.

Education
San Francisco State University San Francisco, CA
1999-2005 Bachelor's Degree | Fine Arts