An entry-level position in Customer Service with opportunity for
advancement
EMPLOYMENT
06/05/06 – 05/07/10 US Airways Charlotte, NC
Customer Service Agent • Facilitating passengers through check-in, boarding and any additional needs in preparation for flight departure and upon arrival
10/30/04 – 01/05/05 Best Buy Charlotte, NC
Customer Service Representative • Resolved customer complaints and requests for refunds, exchanges and adjustments
04/08/01 – 10/16/04 Continental Airlines Philadelphia, PA
Ramp Agent • Successfully handled the ground servicing of aircraft in preparation for departure. Mail, freight and passenger luggage was also loaded and unloaded on the aircraft
05/12/00 – 04/02/01 Delta Global Services Baltimore, MD
Lead Ramp Agent • Successfully managed a group of 5-7 persons as a team performing the ground handling of an aircraft. The ground handling included loading and unloading baggage, mail and freight in preparation for a scheduled departure
EDUCATION
Walter Reed Army Medical Center Washington, D.C.
Orthopedic Technician Certification 1992 • Orthopedic Technician certification consisted of training in the placement and casting of broken bones
Norfolk State University Norfolk, VA
1991 – 1993 • Pursuing a degree in Marketing and Finance