BRIAN R.

CLARKE RESUME OF QUALIFICATIONS

9781 S. Sterling Drive Home: (303) 470-6654

Highlands Ranch, CO 80126

OBJECTIVE: Seeking a challenging position to utilize my extensive

experience and training in the communications industry.

SUMMARY OF QUALIFICATIONS:

• Over twenty years of diverse management background including applications sales support,
complex system design, office automation, project management, implementation, and
leading large diverse complex project teams.

• Technical background for systems design of large campus and/or multi-location digital
PBX’s; networking of multiple locations for Fortune 500 companies; utilization of IP
telephony to expand capabilities of systems beyond traditional boundaries.

• Extensive ACD hardware and software design experience in single location, multi-location
and distributed system configurations. Configured and implemented seven large networked
call centers for a major airline. Configured and implemented two large networked ACD
systems distributed over nine states for a large region operating company.

• Extensive knowledge of multimedia messaging applications and systems including Modular

Messaging, Intuity AUDIX, Octel Serenade and Aria.

• Customer problem solving skills through consultative planning, needs identification, product
development/design and successful client implementation.

• Extensive project management knowledge, utilizing multi-tasking skills to successfully

manage concurrent projects to client satisfaction.

• Strong communication and interpersonal abilities, achieving results through enthusiasm and
positive attitude.

• Problem solving skills, encompassing management, administrative, technical, and customer

service problems.

CAREER JOURNAL:
General Electric Global Account Team 08/02 to 10/08
Provided extensive design and consulting support for all Communication Manager
opportunities for General Electric businesses including GE Healthcare, GE Money, GE
Commercial Finance, GE Research and Development and GE Corporate Properties.
Delivered Product Briefings for Communication Manager 1 thru 5 for multiple business units.

GSI- IBM Global Account Team - Systems Engineer IV 08/2001 to 08/02

Provided extensive design and consulting support on all opportunities for IBM Sell-to and
Sell-thru accounts. Provided product support on all aspects of product line with emphasis on
MultiVantage platforms and call center capabilities. Provided customer briefings to key IBM
managers regarding our MultiVantage announcement and IP telephony capabilities.
 Current member of CSD MultiVantage extended team, which provides me up to date
knowledge about our future architectural plans.

GSOD – Strategic Technical Manager 11/91 to 08/2001

Provided pre-sale support on Lucent EN/BCS strategic opportunities, which included
complex applications with very large single site or multiple-site configurations. Developed
complex system designs to support customer requirements. Provided system designs
integrating existing customer equipment into final system design. Provided technical and
sales strategy responses to answer customer RFPs. Provided customer briefings on existing
and future products.

Technical Specialist 07/89 to 11/91

Provided technical and sales support to General Electric National Account team. Designed
and implemented over 20 ACD systems for various GE business units. Provided product
briefings and system training to various business units.

Technical Specialist 05/83 to 07/89

Pennsylvania-Delaware area Subject Matter Expert (SME) on ACD/Call center technologies
and DEFINITY communications systems. Presenter on DEFINITY Road shows 1989.
Office Automation coordinator responsible for rollout and implementation of UNIX systems
in all branch locations in area

System Consultant 05/80 to 05/83

Developed and proposed communications solutions, which increased market share by
displacing existing competitive systems in the Media Recreational district. Provided ACD
support for Spiegel Catalog operation. Analyzed and troubleshot where necessary to
maximize customer satisfaction which resulted in customer letters of commendation.

Switching Equipment Technician/ Frame Attendant 06/70 to 05/80

Provided maintenance and provisioning support in multiple central offices on Panel, #1-
Crossbar, #5- Crossbar, #1- ESS, Private Lines, T-carrier and DC power systems.

PROFESSIONAL ACCOMPLISHMENTS:

National Systems Conference 1984

Area Vice-President Award 1986
Regional Vice President Award 1992
Achievers Club 1992, 1996, 1998
GSOD Most Valuable Associate 1993, 1994, 1995, 1997, 1999
U.S. Services Salute to Excellence 2000

EDUCATION:

Masters Certificate in Project Management from Stevens Institute of Technology

Numerous technical training courses relating to voice and data technologies

Avaya ACS Certification