JANICE ELAINE CARTER

4735 BEN HILL ROAD

COLLEGE PARK, GA 30349
PH: 404-761-5813 hm 404-563-5455 cell
Janice.Carter76@yahoo.com

OBJECTIVE: To secure a position in which I can utilize my skills and potentials to obtain a
successful career with a profitable and innovative company.

PROFESSIONAL EXPERIENCE

Bank of America College Park, GA. 10/2009 to Present

Lead Associate
• Processed transactions in one or more of the company’s internal operations to
support domestic and international consumer, commercial and wholesale businesses
or service functions.
• Monitor and direct the workflow in an assigned unit to ensure performance of
associates within management policies
• Act as a liaison between associates and management.
• Effective problem solving
• Appraise and develop other associates and encourage them to take initiative to
become a problem solver.

Bank of America College Park, GA 11/1996 to 01/2000

Microfilm Specialist, Check Vault

• Receive, review and check serial numbers and proper sequence on checks.
• Select, record and maintain change information data to reflect type and
sequence of checks and other data via microfilm and microfiche.
• Maintain basic level reporting, customer service support and reviewed and
processed transactions.
• Sorted using electronic or mechanical equipment, reconciling , statement rendering
and MICR/image.
• Research serial and sort microfilm items
• Maintain matrix and system
• Render service to authorized personnel requesting bank documents
• Research items on Microfiche/Microfilm Reader machine
• Ensure product quality of CD ROM accounts

Bank of America, College Park, Ga. 09/1994 to 11/1996

Check Filing
• Perform daily filing
• Pull accounts to be sorted
• Coordinating the delivery of items to Item Processing
• Report checks fraud items on accounts
• Research and locate fraudulent items by sequence number and
• Account number

EDUCATION:
West Fulton High School Atlanta, Ga. 1979
ATLANTA AREA TECHNICAL SCHOOL ATLANTA, GA 1982
PC Skills (Word,Micro Soft Out Look)
10 Key by touch
Excellent customer service skills
Self motivated