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Brassard Michael and Ritter Dianne, "The Memory Jogger II", GOAL/PC, Methuen MA, 1994. Clausing Don, “Total Quality Development", ASME Press, New York NY, 1994. Cortada James and Woods John, "McGraw-Hill Encyclopedia of Quality, Terms & Concepts", McGraw-Hill, New York NY, 1995. Crosby Philip B., "Quality is Free", McGraw-Hill, New York NY, 1979, Deming Edward W., "Out of the Crisis", MIT Center for Advanced Engineering Study, Cambridge MA, 1986. Duncan Acheson J., "Quality Control and Industrial Statistics", Irwin, Homewood IL, 1959, (Fifth Edition 1986). Feigenbaum Armand V., "Total Quality Control", Third Edition Revised, McGraw-Hill, New York NY, 1991. Garvin David A., "Managing Quality", The Free Press, New York NY, 1988. Harrington James H., "Business Process Improvement", McGraw-Hill, New York NY, 1991. |Von NF Bo now 19. 20. 21. 22. 23. 24, 25. 26. Juran Joseph M. "Managerial Breakthrough", Revised Edition, McGraw-Hill, New York NY, 1994, Juran Joseph M. and Gryna Frank M., "Juran on Leadership for Quality", The Free Press, New York NY, 1989. Juran Joseph M. and Gryna Frank M., "Quality Control Handbook", Fourth Edition, McGraw-Hill, New York NY, 1988. Juran Joseph M. and Gryna Frank M., "Quality Planning and Analysis" McGraw-Hill, New York NY, 1990. Onnias Arturo, "The Language of Total Quality", TPOK Publications on Quality, Italy, 1992. Ross Philip J., "Taguchi Techniques for Quality Engineering", McGraw-Hill, New York NY, 1988. Scherkenbach William W., "The Deming Route to Quality and Productivity", CEE Press Book, Washington D.C., 1988. Shewhart Walter A., "The Economic of Quality Manufactured Products", D. Van Nostrand Co., New York Ny, 1931. BessAVON ND pow nw? TIDWN NOW? D'NI9] OWN mov ND Mp7. - 193 Tp wad mn ATayNN - 9790 oNTWwN DIPNN pon - 79 oMMANDA wv MIM) - A”99) D>dnn Naw nyiap - n/wp TINT MPN N07 - 7RI ON? 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ASQC - American Society for Quality Control BITE - Built in Test Equipment c CAB - Corrective Action Board CDR - Critical Design Review CE - Concurrent Engineering CGPM - General Conference of Weights and Measures CL - Control Limit CMI - Certified Mechanical Inspector COC - Certificate of Compliance COT - Certificate of Test CP - Process Capability CQA - Certified Quality Auditor CQE - Certified Quality Engineer CQM - Certified Quality Manager CQT - Certified Quality Technician CRE - Certified Reliability Engineer CWQC - Company Wide Quality Control e37NV9N7 R'T anwy7 nn'w CY - Cycle Yield D DFA - Design for Assembly DFM - Design for Manafacturability DOD - Department of Defence (US) DOE - Design of Experiments DPMO - Defects Per Million Opportunities DPU - Defects Per Unit DR - Design Review DTC - Design to Cost E EEMP - Environmental Engineering Management Plan EFQM - European Foundation for Quality Management ESS - Environmental Stress Screening F FAST - Functional Analysis System Technique FMEA - Failure Mode Effects Analysis FMECA - Failure Mode Effects and Criticality Analysis FMFA - Failure Mode Factor Analysis FTA - Fault Tree Analysis - FTY - First Time Yield BeseNV9N7 RT pnw nn'w 1AQ - International Academy for Quality ILS - Integrated Logistics Support ISO - International Organization for Standardization J JIT - Just in Time JUSE - Japanese Union of Scientists and Engineers L LCC - Life Cycle Cost LCL - Lower Control Limit LSA - Logistic Support Analysis LSL - Lower Specification Limit LTPD - Lot Tolerance Percent Defective MBNQA - Malcolm Baldridge National Quality Award MTBF - Mean Time Between Failure MTTF - Mean Time to Failure MTTR - Mean Time to Repair ‘ 239NV9N'7 R'T Bow nw NDE - Non Destructive Evaluation NDT - Non Destructive Testing NGT - Nominal Group Technique NIST - National Institute for Standards & Technology oO OC Curve - Operating Characteristic Curve OJT - On the Job Training P PDCA - Plan, Do, Check, Act. PDR - Preliminary Design Review PIT - Process Improvement Team PRA - Probabilistic Risk Analysis Q QA - Quality Assurance QC - Quality Control QFD - Quality Function Deployment RAMS - Reliability, Availability, Maintainability, Safety f240NV9N7 RT nw nw s SPC - Statistical Process Control SQC - Statistical Quality Control STEP - Standard for the Exchange of Product Model Data T TM - Taguchi Methods TQC - Total Quality Control TQM - Total Quality Management u UCL - Upper Control Limit USL - Upper Specification Limit Vv VE - Value Engineering VOC - Voice of Customer z ZD - Zero Defects fiesnVoN' NT Wy OFTIN NX . 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(FTA) mopn-sy mim) 1 WAND MD Bayes nwa mopn -ayp Jv O99 MIM) 20, 37. o mp pn md Pv mn WD pov 2099 PID WAM APD i248NV9N17 RT Ay o7TYN 121. 12, ANN WV pn ApS y _ms may MPI myy winn ny WIND PIP ~MDPRN TY ADA My Ay NYPIDyY bDYnwN Mw? Moy DD29 MNIWI My (LCC) 0»n wiIND mdy (OC Curve) *a1y9n yPON Dipy nDvpy TW 5 TAT DININD . MPNA TAN N»ypN9 . MPN MP? mpnn nwo now PND wr myyton noe (QFD) M>x oNpsn nor DPI VIDNV9N'7 RT ay OF TYR . NT DID PINPOINT NPWYN TWN YY MNT D9 AYwYNA MDNI MINI DIAN 153... x INDN YN , MPN nw (PIT) now ons. MypIn Ns np Tan Ts a ..(PIT) nawonny ,(nwP) DIN Now nsvap (VOC) mipan a1 JAP 999 2011p 1 (AQL) - (x7) TY MIN NI mypn ow TyPaNn nny fw937 ADNAN M7 THAT IIMA Pv m7 pT mow u TMP? Psi Maw (7Q) DxvaWN Nyaw -SW+H - now nad wo ATI 099 Tw .Pand Nw 250NV9N17 RT "Way OF TIN 79 164. -MPN NNN MPN 272 PN PIM 2000 nN MDN NNVIM MDN 2) 39pNI Prat - ISO 9000 »'n ew an pan mpaji ponn . WOD_vD MpII “pon “mbar $ TUNpPyY - ‘Panna Nowa ponn “pwr penn IMvpvvo AIPID YN “Pponn (ESS) p»npav Dvn mya MapN pyrv D9nN MN 099N mynn m29n ..Ayna m9n Danwn »99 AYN m9 myan 99 AYNA MIN AbAP NorT MIN ap Tan mn (EEMP) nav not? mon ..(DFA) nynazm9 pon .. (DFM) nen pon .(DTC) mays pon DOE) D1») pon YBN’ TWA pon Nn YANO NOW] OID) WIN .. (ILS) - (oN) ANIA N29 AonNV9N7 RT ‘"2'y OFTYN Fan (FTY) ANWNAA Oya AIIN (CY) pprn 22 DPN? AlN .panan nan (COT) npta myn .. (COC) AANNA NTyN 226(MPNA DY "DIN NYA MAN 299 MWA MNT 2) MSN 184... aypn 18 yn 18! ISO 9000 jpn aac MN mIIN Mw MIL-Q-9858 jpn eee ... EN 29000 *x9yNT PTA 189 ..BS 5750 10793 JPN 68. (STEP) a810n 9y yD NoIINN? ypnn 40. mmvai ypn 24. argan pn 34. AAD NoTA »pNn 93. 18: 228. 19 yD pn . ISO 9001, ISO 9002, ISO 9003 D»xpN MPN MIN DPN . MPN man 198. ITA NIPR OWIN 19. YT DWIN 19 TN ADD OWIN) ANIM ADD OWIN 198. 20 203 20! 20) a7 psy DIN ows DWN a NPN WIN pM) NON WIN LMplmwin Fies2NV9N7 RT TYN7 OFTYN A Acceptance Quality Level (AQL) Acceptance Documentation . Acceptance Sampling Plan Accreditation Accuracy... Airworthiness Tests .... American Society for Non-Destructive Testing Inc. (ASNT) 25 American Society for Quality Control (ASQC) Appraisal Costs ...... Assignable Cause or Special Caus Attributes Testing Plans. Availability..... Average Outgoing Quality (AOQ), Average Outgoing Quality Limit (AOQL) B Baldridge Award... Bayes ... Benchmarking.. Brainstorming .. British Standard BS 5750... c Calibration ... Calibration Institutes .. Calibration Standards. Capable Process..... Cause and Effect Diagram Certificate of Compliance (COC) Certificate of Tes (COT) ... BessNV9N17 RT ‘TYI7 D7TTYN Certification Check lists . Common Cause. Company Wide Quality Control (CWQC) .. Concept Design. Concurrent Engineering.. Concurrent Engineering Tool Box Configuration Control. Configuration Managemen\ Continuous Distribution .. Continuous Improvement .. Continuous Improvement Process - Principles and Tools. Contract Review... Control Charts . Control Factors. Control Limits (CL) Corrective Action .. Corrective Action Board (CAB) Critical Defect... Crosby Philip Cumulative Distributio Customer... Customer Delight. Customer Needs... Customer Satisfaction Cycle Yield (CY)...... D Damage Analysis. Data Collection Charts. Data Sheet .... Defect...NV9N17 RT TIT OFTYN Defect Per Unit (DPU).... Defects Per Million Opportunities (DPMO) Deming Edward... Deming Prize... Design for Assembly (DFA) Design for Manufacturability (DFM) Design of Experiments (TM)... Design of Experiments (DOE) . Design Review..... Design to Cost (DTC) Development Tests. Dimensions of Quality. Discrete Distribution Dodge-Romig Sampling Table: Double Sampling ..... E Effectiveness Efficiency, Effectiveness, Productivity Employees Certification Empowerment ..... Environmental Characterization .. Environmental Design Qualification Tests. Environmental Engineering ..... Environmental Engineering Management Plan (EEMP). Environmental Robustness... Environmental Robustness testing Environmental Simulation... Environmental Standards ..... Environmental Stress Screening (ESS). Environmental Tests... Europe Norm EN 2900 |1'9N7 RT TIT OTYN European Foundation for Quality Management (EFQM)..... Event Tree Analysis... External Failure-Costs F Failure Mode Effect Analysis (FMEA)... Failure Mode Factor Analysis (FMFA). Failure Modes, Effects and Criticality Analysis (FMECA) False Alarm, Frequency & Probability Fault Tree Analysis (FTA). Feigenbaum Armand..... Final Inspection . First Article Inspection First Time Yield (FTY) Fishbone Diagram . Fit... 5W+H Methood Flow Chart... Functional Testing .. G Garvin David... H Histogram... History of Quality Managemen’ (The) Home of Quality ... I Improvement Projects. Incoming Inspection .. Indenture Levels. Inspection...NV9N7 RT ‘TyI7 OFTIN Inspection and Testing .... Inspection by Attributes Inspection by Variable: Inspection 100% Integrated Logistics Support (ILS) Internal Failure Costs ...... Internal Supplier Ishikawa Kauro.. ISO 9000 Family of International Standard: ISO 9001, ISO 9002, ISO 9003... J Japanese Union of Scientists and Engineers (JUSE) JIT/TQC Juran Joseph Just In Time... K Kanban. Levels of NDT Certification Life Cycle Cost (LCC). Life-Time.... Limiting Quality (LQ) Lot Tolerance Percent Defective (LTPD).... M Maintainability, Maintainability Model fies”NV9N17 RT TIT OFTEN Maintainability Verification .... Major Defect... Management Review.. Manufacturability Mean... Mean Time Between Failures (MTBF) Mean Time to Repair (MTTR).. Measurement... Measurement Error. Measures of Environmental Robustness. Median... Meeting Customer Needs MIL-Q-9858 Quality Program Requirement Minor Defect. Mode... Motivation .. Multiple Sampling N National Quality Award For Industry..... NDT Standards. Noise Factors .. Nominal Group Technique (NGT) Non-Destructive Evaluation (NDE) Non-Destructive Testing (NDT) .. Nonconformity ... ° Operating Characteristic Curve (OC Curve) Operator Control... Orthogonal Arrays .. Output CharacteristicsNV9N17 RT TIT OFTTUR P Parameter Design Pareto Analysis. Pareto Diagram Pareto Principle Policy Deployment Population ..... Precision... Prediction and Evaluation of Testability Prevention Costs .... Probabilistic Risk Analysis (PRA) Process... Process Capabil Process Certification Process Control... Process Improvement Team (PIT) Process Inspection .. Process out of Contro! Process Under Control. Process Under Control .. Process Yield. Productivity Q QC Department... QFD Four Phase Approach Qualification Testin: Quality Quality Assurance Quality Audits Quality Award By The Association Of Electronic Industries Quality Characteristics... i259NV9N7 RT TNT OFTIN Quality Circle........ Quality Control (QC: Quality Cost Report Quality Costs Quality Culture... Quality Economics. Quality Family... Quality Function Deployment (QFD) Quality Indices... Quality Loop... Quality Loss Function Quality Management Approaches (By The Quality Gurus) (History of) Quality Management. Quality Manual... Quality of Conformance Quality of Design... Quality Policy... Quality Program.. Quality Program Requirements - MIL-Q-9858.. Quality Requirements (7"7199) .. Quality Strategy... Quality Surveillance. Quality System ... Quality Team, Quality Circle. (The) Quality Trilogy ..... Rectifying Inspection Reduced Inspectior Reliability Reliability Demonstration.NV9N7 RT TIT OTTYN Reliability Demonstration Testing Reliability Growth. Reliability Model .. Reliability Prediction Reliability Program . Reproducibility Risk........ Robust Design Using Taguchi Methods .. Robust Product.... Safety Standards Safety Verification. Sampling Risks. Scatter Diagram. “Serviceable" Tag Setup Inspection. (The) Seven Quality Tools (7Q), Shewhart W.A..... Signal to Noise Ratio (S/N Ratio) Single Sampling, Double Sampling & Multiple Sampling Six Sigma... Source Inspection Special Cause Specification Specifications of Environmental Robustness Tests. Standard... Standard Deviation..... |NV9N17 RT ‘TYIT OFT TYR Standard for the Exchange of Product Model Data (STEP) Standardization Standards for Quality Systems Statistical Acceptance Sampling Statistical Distribution .... Statistical Process Control (SPC; Statistical Quality Control (SQC) Supplier Certification . Supplier, Vendor.. Supplier-Customer Relationships Teamwork. Test Ambiguity Test Coverage Test Efficiency Test Equipment Test Policy... Test Program Testability .. Testability Prediction and Assessment. Testing... Testing Plans... The House of Quali The Quality Trilogy ... The Seven Quality Tools (7Q). Tighten Inspection and Reduced Inspection Tightened Inspection... Time to Detection Tolerance. Tolerance & Fit...NV9N7 RT ‘TT OF TIN Tolerance Design ..... Tolerance Funnel...... Total Quality Control (TQC) Total Quality Management (TQM). Traceability ..... Vv Value .. Value Engineering (VE Variables Testing Plan Variance ..... Vendor Rating Vision...... Voice of the Customer (VOC) w+ 182 i263NV9N17 RT