SNO.

STATEMENTS VERY DISSATISFIED NEUTRAL SATISFIED HIGHLY

DISSATISFIED SATISFIED
1 Mission and vision of the bank rightly
defines its commitment towards
customers
2 The bank has clear objectives to satisfy
customers
3 The number of branches of the bank is
enough
4 The locations of the branches of the bank
is convenient
5 The bank has convenient timing
6 The bank provides the convenient
services
7 The general ambience and comfort level
of the bank is satisfactory
8 You usually have to stand in a long queue
in the bank for any transaction
9 The bank provides ATM’s at several
prominent locations
10 The locations of ATM’s is convenient to
you
11 Number of employees who giving to you
services are sufficient
12 As a customer when you have a problem
you get proper response from the
concerned employee
13 The behavior of employees instills
confidence in you
14 You are satisfied with the skills &
competencies of the employees
15 The charges that the bank collects you are
reasonable when compared with other
banks.
16 The interest rate offered by the bank on
various deposits is competent enough
17 The rates of interest charged on the loans
are satisfactory
18 It takes a long time to resolve your
problems
19 You wish to continue with the bank as you
are satisfied with it
20 Rate your overall satisfaction with your
bank

If you want any other services from the bank please mention:

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If you will switch the bank in future please mention the name of the bank:
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