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Change Management

Set of tools for managing people side of change

Change Management is:


• A PROCESS
Used to manage system, Process and Organizational change

• A COMPETENCY
Applied by managers to help employee through transition

• A STRATEGIC CAPABILITY
To increase the capacity to change
Impact of Change Management

Speed of Adoption
How quickly the change is adopted in the organization

Utilization Rate
The ultimate utilization of new Processes and tools

Proficiency
The Performance of employees in the new environment
Change Management Process

Change management has 2 components

Organizational Change Management

Individual Change management


resistance

fear of unknown fear of failure

Why is
Change
difficult to manage
fear of success do something different

no interest to start from 0


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Individual Change Management
Process of managing change at individual level

This change model is referred to as ADKAR which includes 5 elements


that serve as building blocks for success

Awareness Of need for change

Desire To engage and participate in the change

Knowledge On how to change

Ability To implement the change

Reinforcemen To sustain the change


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