CONSUMER TOUCH POINTS

Consumer Behaviour: - Consumer is the person who really

purchase products and services from the market.
Behavior of the customer means to his plan action that mean
how he makes a choice.
When , why, what and where he will purchase the products
and services.
Customer behaviour study is based on consumer buying
behavior , with the customer playing the three distinct roles of
user, payer and buyer. Relationship is an influential asset for
customer behaviour analysis as it has a keen interest in the re-
discovery of the true meaning of marketing through the re-
affirmation of the importance of the customer or buyer. A
greater importance is also placed on consumer retention,
customer relationship management, personalisation,
customisation and one-to-one marketing. Social functions can
be categorized into social choice and welfare functions.
We taken an example of Milanoo store;-
Milanoo is a leading supplier of Wedding Dresses, Special
Occasion Dresses, Women’s Clothing, Cosplay Costumes,
Intimate Lingerie, Cosplay Wigs and Spandex Zentai suits etc.
Customers choose Milanoo because of our fast delivery,
professional service and quality products.

In addition to our primary offerings, our inventory also includes

Holiday Specials, Bedding and Lounge, Fashion Shoes and Wigs.

CONSUMER TOUCH POINTS AT MILANOO STORE;-

1.) A Wide Selection of Quality Products

New products are added every day on Milanoo.com. Our
innovative marketing department constantly searches for
cutting-edge products to attract and satisfy the broad demand
of our customer base. We are committed to improving the
quality of your experience with our wide selection of top notch
products at rock bottom prices!

2.) Always Low Prices

Because of our extensive, solid relationships with
manufacturers here and abroad, Milanoo has access to the
most cutting-edge technology. The result is reflected in the
price and quality of our products.
3.) Knowledgeable Product Support
Our logistics and stocking centers in Shanghai and Shenzhen
tests products received and shipped daily. Our well-trained
technical staff is ready to answer any questions you might have
about your purchase. 

4.) Fast Shipping / Professional Packaging

Milanoo customers are always surprised by how fast they
receive their order from us, even when orders were placed over
the weekend. Milanoo is able to offer world class shipping
through partnerships with UPS and other major carriers.
Professional warehouse personnel will take good care of your
orders by making sure they are packed in accordance with our
high standards.

5.) Friendly Customer Service

We value the relationship with customers like you, so our
customer service team is right here waiting to help you.  We are
consistently adding new products and want to ensure that our
staff is well trained in the latest trends and offerings. 24 hours
hour live chat service is available for taking all your consultation
and inquiries. Your satisfaction is our top priority.

6.) Respect For Your Privacy

Milanoo respects your right to privacy. Our goal is your
complete satisfaction and we are not in the business of sharing
your information with others. All personal data is stored on our
secure server with several layers of firewall protection.

7.) Days Return / Exchange Policy

If the items you receive are defective, you may return it to
us within 7 days for a refund or 15 days for an exchange,
from the day you received the item. Please refer to the
related policies in Milanoo help center to know more

8.) Milanoo also provided internet services.

9.) Fast delivery to reach the customers.