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  • Dawaun Hill Resume

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    Dawaun Hill is seeking a customer service position. He has over 2 years of experience as a customer service representative at Publix, where he resolved customer complaints, ensured issues were addressed, and escalated unresolved grievances. Hill has also completed some coursework towards an engineering degree at Florida State University and was an honors student in high school, where he was involved in track and DECA competitions. He has strong computer skills and phone experience handling customer issues.

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    Dawaun Hill is seeking a customer service position. He has over 2 years of experience as a customer service representative at Publix, where he resolved customer complaints, ensured issues were addressed, and escalated unresolved grievances. Hill has also completed some coursework towards an engineering degree at Florida State University and was an honors student in high school, where he was involved in track and DECA competitions. He has strong computer skills and phone experience handling customer issues.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    37 views1 page

    Dawaun Hill Resume

    Uploaded by

    Dawaun Hill
    Dawaun Hill is seeking a customer service position. He has over 2 years of experience as a customer service representative at Publix, where he resolved customer complaints, ensured issues were addressed, and escalated unresolved grievances. Hill has also completed some coursework towards an engineering degree at Florida State University and was an honors student in high school, where he was involved in track and DECA competitions. He has strong computer skills and phone experience handling customer issues.

    Copyright:

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    DAWAUN HILL

    1721 Richmond Terrace Staten Island New York 10301 United States 718-524-8894 kchill1006@gmail.com

    PROFESSIONAL EXPERIENCE
    Publix Boca Raton Florida United States Customer Service Representative October 2006 June 2009 Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Refer unresolved customer grievances to designated departments for further investigation.

    EDUCATION
    Florida State University Tallahassee Florida United States Completed coursework towards Engineering, January 2011 Spanish River High School Boca Raton Florida United States Received the Bright Futures Florida Medallion Scholarship Received the Community Blood Centers High School Blood Donor Scholarship Member of the Spanish River 2008-2009 Track Team Graduated with a 3.7 GPA Member of the Spanish River High School DECA chapter. 2009 District Winner in DECA: Sports Marketing and Retail 2009 State Finalist in DECA: Sports Marketing and Retail

    ADDITIONAL SKILLS
    Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint) Phone experience of 2+ years in listening to and resolving customer issues.

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