4546 Joliet Ave., Lyons, IL 60534 cell: 708.699.4546 home: 708.447.1702 digital_telegram@ymail.

com

Armando Herrera
Objective To utilize my work experience by obtaining a cash handling position Experience July 2009-Present Dominicks Finer Foods Westchester, IL Customer Service Representative Processed customer payments, including cash, credit, and W.I.C. checks Resolved customer complaints, administered refunds and exchanges Train and supervise utility clerks Accessed the safe to provide cashiers with proper amounts of change during shifts

Educated customers on new online programs implemented by the company Performed frontend closing procedures, including closing registers & recording cash balances Prepared bank deposits and completed the necessary paperwork Ensured all currency was secured and deposited in the safe Aug. 2008-March 2009 Dunkin Donuts Downers Grove, IL Shift Supervisor Handled customer orders, processed refunds, and resolved customer complaints Performed all opening and closing procedures including balancing out cash drawers and safe Accessed the safe to provide cashiers with proper amounts of change during shifts Recorded cash register reports into a computer database Prepared bank deposits and completed the necessary paperwork

Ensured refrigerating units were well stocked and presentable Jewel-Osco River Forest, IL

Oct. 2007-March 2008

Department Manager Forecasted and ordered shipments of inventory Supervised the shipment receiving area and processed incoming orders Designed and determined effective store displays

Ensured products were stocked in an organized and presentable manner Monitored store departments and ensured the complete and timely execution of department objectives Sept. 2005-May 2006 ULTA Chicago, IL Esthetician Recommended and Prescribed skincare products to customers Educated customers on products and proper skincare regimens Formulated and performed advanced skincare treatments Trained new estheticians on product knowledge and selling Education Student: Graduate: Graduate: Languages English Spanish Northwestern Business College University of Aesthetics Morton West High School Proficiency Fluent-Full Knowledge Fluent-Intermediate Chicago, IL Downers Grove, IL Berwyn, IL 60402

References Employment verification contacts are available upon request