8LCCk ICkMA1

Sender's address (fu|| address] r|nted form)

(your address)
ate (Month ay ear) 3Iune2010 or Iune32010
Mr]Mrs]Ms]r Iu|| name of rec|p|ent
1|t|e]os|t|on of kec|p|ent
Company Name
Address (forma|)
ear Ms]Mrs]Mr Last Name (Sa|utat|on)
Sub[ect 1|t|e of Sub[ect
8ody aragraph 1



8ody aragraph 2



8ody aragraph 3


C|os|ng (S|ncere|y)
S|gnature (4 ||nes be|ow the comp||mentary c|ose)
our Name (r|nted)
our 1|t|e

1yp|st In|t|a|s
nc|osures
r|nc|p|es

?ou aLLlLude focus on Lhe reclplenLs needs purpose or
lnLeresL lnsLead of yours 1hls reclplenLorlenLed sLyle ls
called 'you aLLlLude' Lven an unpleasanL slLuaLlon can
be changed by uslng Lhe 'you' aLLlLude
Je are glad we can now send our Lape recorders
* oo woolJ be qloJ to koow tbot yoot tope tecotJets
ote teoJy fot sole
Je regreL LhaL Lhe goods dld noL reach Lhe buyers ln
Llme
* Je teqtet tbot yoo coolJ oot tecelve yoot qooJ lo
tlme
C|ar|ty and conc|seness conclseness means conveylng
Lhe message ln few posslble words Make sure LhaL Lhe
message musL be clear wlLhouL any amblgulLy
Correctness and Comp|eteness
Je need a large offlce
* Je need aLleasL 10000 square feeL
A number of cusLomers flled Lhelr reLurn Loday
* 1en cusLomers flled Lhelr reLurns Loday
As soon as
* LaLesL by/on or before 23 AugusL
os|t|ve Approach
Je never exchange damaged goods
* ?ou may exchange Lhe purchased goods provlded Lhey
are ln good condlLlon
lL ls lmposslble Lo repalr your car ln Lwo days
*?our car wlll be ready by 1hursday
ourLesy and conslderaLlon are Lhe pass words ln
buslness world 8uslness correspondence musL be
conducLed ln a pollLe Lone ourLesy cosLs noLhlng buL
pay rlch dlvldends onslderaLlon or pollLeness wlns
sympaLhy respecL and muLual undersLandlng
ollLeness and courLesy are Lhe lubrlcanLs LhaL remove
frlcLlon from buslness machlnery
;uoLaLlon leLLer
A leLLer of quoLaLlon ls slmllar Lo an enqulry leLLer ln
whlch you lnvlLe Lhe reader Lo submlL Lhelr quoLaLlon
wlLh Lhelr raLes Lerms of buslness and oLher relaLed
lnformaLlon
;oototloo ls o kloJ of eopolty lettet
lnvlLlng quoLaLlons
lL ls cusLomary for a buslness organlzaLlon Lo lnvlLe
quoLaLlons from several sellers before placlng an order
1he purpose ls Lo flnd ouL Lhe cheapesL and Lhe besL
source of supply of goods requlred
escrlbe Lhe needs clearly and preclsely (shape slze
quallLy eLc of Lhe goods)
equesL Lhe seller Lo quoLe hls prlce and Lerms of
paymenL
lndlcaLe Lhe Llme by whlch you would llke Lhe goods Lo
be supplled
Ask lf Lhe goods are guaranLeed and lf so for whaL
perlod
lf Lhe goods you are orderlng need lnsLallaLlon ask Lhe
seller Lhe cosL of dolng so and also Lhe repalr faclllLles
offered by hlm
elpful hlnLs
Cpen|ng sentences
9leose poote yoot lowest tote fot tbe followloq ltems
Je loteoJ to boy tbe followloq ltems oext mootb fot oot
oew btoocb lo l woolJ be qtotefol lf yoo woolJ kloJly
poote yoot lowest tote fot tbem 1be JetolleJ
speclflcotloos ote qlveo below
lease leL us know your lowesL raLes as early as posslble
for Lhe supply of
loslng senLences
Je look fotwotJ to beotloq ftom yoo sooo lf yoot
poototloo ls soltoble we sboll be boppy to boy oll oot
tepoltemeots tbls seosoo ftom yoo
Je bope tbe tetms ooJ cooJltloos yoo poote wlll be
sotlsfoctoty Je sboll of cootse be boppy to otJet oll
oot tepoltemeots ftom yoo
As we need Lhese good urgenLly we shall be graLeful for
an early reply
Je look forward Lo placlng an order wlLh you

ear slr
Je wlsh Lo buy Lhe followlng lLems of elecLronlc equlpmenL for our language laboraLory
Je should be graLeful lf you would klndly quoLe lowesL your lowesL raLes for Lhese lLems
glvlng full parLlculars and Lechnlcal deLalls 1he quanLlLy we propose Lo buy ls menLloned
agalnsL each lLem
;uanLlLy parLlculars
1 LuLor headseL
16 sLudenL headseLs
24 sLudenL recorder knobs
4 sLop key buLLons
Je wanL Lo seL up Lhe lab by Lhe end of !une so LhaL lL can funcLlon when Lhe unlverslLy
reopens ln !uly Je would Lherefore llke Lhe equlpmenLs Lo be dellvered Lo us laLesL by 13
!une
lease leL us know Lhe guaranLee perlod and any afLersales faclllLy offered by you
Je look forward Lo hearlng from you soon
Slncerely
Slgn
(name)
eslgnaLlon



Sendlng quoLaLlon
?our response Lo a leLLer lnvlLlng quoLaLlons should be
carefully drafLed and should fully Lake noLe of each lLem
ln Lhe lnqulry
1reaL lL as a sales leLLer
o|nts to remember
Mode and Lerms of paymenL
lace and Llme of dellvery
MeLhod of LransporL
acklng charges
lrelghL and lnsurance
ear slr
1hank you for your leLLer nodaLed
Je have pleasure ln submlLLlng Lhe followlng quoLaLlon for your conslderaLlon Je
conflrm LhaL Lhe prlces wlll remaln valld for Lhree monLhs
Sno descrlpLlon raLes
1 LuLor headseL 400
2 sLudenL headseLs 313
3 sLudenL recorder knobs 123
4 sLop key buLLons 08

acklng charges and oLher duLles and Laxes are lncluded ln Lhe prlce quoLed Slnce
Lhe equlpmenL ls breakable and expenslve we would sLrongly advlse you Lo geL lL
lnsured lf you agree we shall do lL for you aL an exLra charge of 3 on Lhe quoLed
prlce 1he goods wlll be senL by goods Lraln wlLhln a monLh of Lhe recelpL of your
order
All lLems are guaranLeed for Lhree years urlng Lhls perlod lf necessary we shall
repalr or replace any lLem aL our cosL
Je would llke Lhe paymenL Lo be made by crossed cheque drawn on Lhe SLaLe 8ank
of lndla wlLhln 13 days of Lhe recelpL of Lhe equlpmenL
Je look forward Lo recelvlng your order soon lor furLher lnformaLlon conLacL Lhe
underslgned