Professional Documents
Culture Documents
CRP-TRAINERS
TASK: Make a List of Pre-Openings Process with respect to different
Aspect Like ; Front End , Back End, Security, Accounts, IT Etc.
ASSIGNMENT
OBSERVATION:
Standard Store Operation Procedure:[SOP]
Inventory Management:
2
1) Planning inventory for the future period and ordering from warehouse to
category.
2) Having a proper cover of stock according to lead time taken for arrival of
new stock.
3) Maintaining lower stock to sale ratio.
4) Stock Turnover (Monthly stock *12 / Average monthly stock holding)
Rally Announcement.
SOP Audit (By zonal Leaflet Distribution at the Entrance.
auditor in every 3 mths) G HO Audit
Signage (Once
inside G instore.
a
TI
N Nthe
Distribution
BAND
[Security,
1
Of Leaflet
warehouse, PO
Admin,
E
R -1- BAND
3 2
SHARE
[Volumes
CSA (1:1 O
RT
year)
Preparing
I
Zone.
BAND 3
of SOP Approach)
Customer
P US
BAND 1IT, Operation,
TTM/TM/TL R
BAND 2 CUSTOMER
BAND
ADM/DM
WITH
E
RAudit] ASM/SM
TELEPHONE
QUERY
(ASM/SM) FORM INTERNALLY INTERNET
(TM/TL)
Grooming,
EXTERNALLYDIRECT CSD, STORE PROMOTION
(ADM/DM) INDIRECT
Sign board & Hording
S.NO OBJECTIVE : To Understand & Observe the Process of POST-STORE OPOENING
POST –STORE OPENING:
1. What is the Store Timing for Customers?
4. If CSA has to get the merchandise from Stock Room How much time does it take?
-2-
CRP-TRAINERS
ASSIGNMENT
ASSIGNMENT –NO 3
-3-
S AT & POST - STORE CLOSING :
.NO Mention each & every steps involved at Store Closing & Post-Store
Closing Procedure.
What are the Roles performed by Different Functions during the Post-
store opening (Support Functions )
1
CRP-TRAINERS
What is the Store Closing Time for Customers?
ASSIGNMENT
2 How the customer does comes to know if the store is closed or open?
3 What if the customer comes after the store closing time & insists on entering the
store?
4 What if you have customers inside your store & it’s the closing time for your
store?
5 What are the functions performed by staff at the store is close duration ;
CSA’S:
Cashier:
-4-
Store Manager:
CRP-TRAINERS
ASSIGNMENT
-5-