Resume

MUZAMMIL SAYEED KHAN C-204, MIRZA COMPLEX,. RASHID COMPOUND , KAUSA . MUMBRA THANE 400612.

Email ID : Muzee007@gmail.com Mobile no : 9819962864 Date of Birth : 30th Nov,1985 Nationality : Indian

Educational Qualification : Completed Graduation in B.com 2009. Additional Qualification : Ms-office 2007, Internet. & Hardware networking Work Experience : Working with ICICI Bank LTD as a Senior officer from 23th March 2007 till date.

Job Description : Resolving the NRI customers query through email by using Talisma . I take service related request like Account activation, Clear the discreapancies, updating email id and contact number, address change request etc in FCRM system. Resolving queries for US and Canada based customer. Before this I worked in different process like Wealth Management, Retail Liabilities here I was resolving the customer query through the phone and emails. Worked with UK.PLC as Customer service Executive from 13th March 2008 to 12th decemeber 2009 Job Description : Resolving the customer query regarding activation and deactivation of Card, Pin Generation, Address change, Cheque book request, Interenet Banking related queriies and complaint . I used to check the details and take the request in various system like and FCRM, Bankaway, Finacle, CTL. Worked with R Tech Technologies Ltd as an Customer Sales Representative from 1st October 2006 to 25th Febuary 2007.

Languages Known : English, Marathi, Hindi Declaration : I hereby declare that all the statements made herein are true to the best of my knowledge and belief. Place : Mumbai Date : Muzammil Khan