Questionnaire Customer Satisfaction

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever possible.

Name of the firm:

1. Which product of PSL do you use?

S.S.Welded pipes S.S.Seamless tubes

S.S.Welded tubes S.S. EFW pipes

S.S.Seamless pipes U bended tubing Duplex

2. How will you judge product quality of PSL? Excellent Good Average Poor

3. Please give us your feedback on quality & after sale services?

4. Are you satisfied with the delivery schedule of PSL? Rate your satisfaction level on following parameters Highly satisfied Satisfied Neutral Dis-satisfied

5. How will you rate technical support of PSL? Excellent Good Average Poor

6. Is sales person of PSL able to clarify your doubt & queries?

Yes

No

Yes
7. Have you ever found any problem regarding our packaging?

No

Yes
8. Are you satisfied with pricing of our PSL products?

No

Newspaper
9. How did you came to know about PSL products

Exhibition

Web sites

Reference from other customers

Any other (Specify)

10. In case of websites does it provide sufficient information required about the PSL product you need Yes No

11. How will you rate the performance of sales team? Rate according to performance: Excellent Good Average Poor

12. Which way of communication you thing is effective Telephonic E-mail Fax

13. Are you satisfied with documentation procedure of PSL? Yes Name: Designation: Signature: No

Date: