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    Rajan Kapoor
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    The document contains instructions for two assignment sets for a Master of Business Administration course on store operations. The first set has 6 questions covering topics like how store layout contributes to retail business, legal procedures for customers, and the role of IT applications in stores. The second set also contains 6 questions asking about pricing objectives, profit planning, selecting a promotion mix, ethics and social responsibility, human resource functions, and the importance of customer relationship management. The assignments require analyzing key aspects of managing retail stores.

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    The document contains instructions for two assignment sets for a Master of Business Administration course on store operations. The first set has 6 questions covering topics like how store layout contributes to retail business, legal procedures for customers, and the role of IT applications in stores. The second set also contains 6 questions asking about pricing objectives, profit planning, selecting a promotion mix, ethics and social responsibility, human resource functions, and the importance of customer relationship management. The assignments require analyzing key aspects of managing retail stores.

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    Attribution Non-Commercial (BY-NC)
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    15 views2 pages

    Store Opertaions

    Uploaded by

    Rajan Kapoor
    The document contains instructions for two assignment sets for a Master of Business Administration course on store operations. The first set has 6 questions covering topics like how store layout contributes to retail business, legal procedures for customers, and the role of IT applications in stores. The second set also contains 6 questions asking about pricing objectives, profit planning, selecting a promotion mix, ethics and social responsibility, human resource functions, and the importance of customer relationship management. The assignments require analyzing key aspects of managing retail stores.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Winter / November 2011

    Master of Business Administration Semester III ML0012 Store Operations- 4 Credits (Book ID: B1226) Assignment Set- 1 (60 Marks)

    Note: Each question carries 10 Marks. Answer all the questions. Q1. How does store layout and store design contribute in retail business? Explain. Q2. What legal procedures exist to handle customers in retail environment? Q3. Elaborate on the role played by IT applications in retail stores. Q4. What tasks does a retailer have to carry out in inventory management? Assess the importance of various inventory levels. Q5. How can we classify retail stores? What are the different types of retail store operations? Q6. Is strategic planning helpful for a retail store? Justify. What are the steps involved in it?

    Winter / November 2011

    Master of Business Administration Semester III ML0012 Store Operations- 4 Credits (Book ID: B1226) Assignment Set- 2 (60 Marks)

    Note: Each question carries 10 Marks. Answer all the questions. Q1. What are the pricing objectives in retail stores? What are the elements of retail price? Q2. How does a retailer carry out profit planning in his/her retail stores? What are the key business ratios that would be available for financial analysis? Q3. Is promotion essential in retail? Explain how retailer can select an appropriate promotion mix for his/her store. Q4. Give short notes on ethics in retailing and retailers corporate social responsibilities. Q5. Explain the HR oriented functions in retail stores. Q6. What is the importance of CRM in retail stores? Explain

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