MANAGEMENT PROCESS

Business Plan
PRES.DIR,ALL MGR

Management Review
PRES DIR,DIR,MGR ALL DEPT / BRANCHES

Corrective & Preventive Action

Customer

DIR, ALL MGR

6

MARKETING

Internal / External
All Manager, Internal Auditor

Continual Improvement
5

Hazard-Aspect Identification Risk-Impact Assessment Risk-Impact Control

Identification of Legal and Other Requirements

Evaluation of Legal & Other Requirements Compliance

Establish Health Safety and Environmental Objective and Target ALL MGR, MR 10

ALL MGR 7

ALL DEPT. 8

HRD

HRD

SERVICES REALIZATION PROCESS

QHSE Plan
4

Goods & Services Purchase

Handling & Storing of Goods

Release of Goods from Store

Corrective Action
1

Customer Complaint Handling Marketing & Ops 10

CUSTOMER SATISFACTION

CUSTOMER REQUIREMENTS

New Order Handling Marketing & Operational

Operational
5

General Affair

General Affair
6

General Affair
7

Related party

Handling of Nonconformity Services 13 Operational 12

Survey Report Monitoring Operational

Invoicing
Operational &

Customer Order Handling

16

Marketing & Operational

New Contract Handling

Marketing &
2

Survey Planning & Preparation Operational

3
8

Survey Execution Operational

9

Survey Reporting Operational

Certificate of Survey Operational

14

Delivery Sertificate of Survey GA & Operational

15

SUPPORTING PROCESS

Recruitment

Training, Competency, Awareness

Supplier & Contactor Control General Affair

Infrastructure Control General Affair 4

PPE & Measurement Equipment Control

Operational

Document Control Admin Staf 6

Record Control Admin staf

Environmental Monitoring & Measuring

General Affair 8

Emergency Preparedness and Response

TPKD

HRD & Operational 1 2

HRD & Operational 3