INFOSYS - Global delivery Model (GDM)

Introduction
Infosys Limited was started in 1981 by seven people with US$ 250. Today it is a global leader in consulting, technology and outsourcing with revenues of US$ 7.075 billion. It has offices in 30 countries and development centers in India, US, China, Australia, UK, Canada, Japan and many other countries.

GDM and Infosys

Initially: - GDM was deployed for Application development. Now: - Included new services like package implementation, BPM, testing, consulting and business integration.

GDM divided in 3 categories:1) Client location 2) Closer to client 3) Remote location

Global Delivery Center Two Types:1) Proximity Development Centers (PDC) 2) Offshore Development Center (ODC) EXPANDING GDM:GDM PLUS: Strategic response to changing market conditions Integrated delivery model Execution Excellence Avoiding risk of predatory pricing of competitors

INFOSYS CONSULTING: Providing IT services Providing consultancy services

MAJOR COMPONENTS: Knowledge capture Daily handoffs. Quality control. Continuous improvement. Mobilizing & demobilizing of staff as required. Distribution of staff between onsite & offsite locations. Recruiting & training the right kind of people Billing for cross-border teams, and Connectivity of the locations.

WORKING OF INFOSYS GDM: Organization into modules Parallel processing of resources & activities Clear transparency between teams & modules Proactive approach before projects beginning Comparative analysis of competencies Conduction of client meetings & preparation of status reports

Advantages from GDM

Access to a large pool of highly talented professionals 24 hr. execution capability with operations spread across different time zones Expedite large projects by simultaneously processing the project components Enhanced security through physical & operational separation of clients project Cost competitiveness across geographic regions Uninterrupted services through built in redundancies Knowledge management system, through which solution could be re-used

Disadvantages from GDM

Complex to understand No verticalised structure Language Constraints Management and communication overheads

Results After The Implementation Of GDM

Infosys revenues grew four-fold in the past four years and it also continued attracting a pool of high quality talented professional. In 2005-06, Infosys derived more than 40% of its revenues through new GDM based services like package implementation, independent validation, business process management, infrastructure management and system integration. The benefits to clients included 35% reduction in cost and 75% reductions in time to market for various products across various geographical regions.