27th April 2012 (Friday)

Time:1 hour 30 min

Session 1: 8.30-10.00 am
Session 2: 10.30 12 noon

ENGLISH FOR OCCUPATIONAL

PURPOSES
BBA 3203/BBB3103
MID SEMESTER EXAM (20%)
Answer ALL questions. Write your answers in the spaces provided.

Name:_________________________________________________
Matric No. ___________________
EOP Group No.________ Instructors Name:__________________

There are 9 printed pages. Do not open the test booklet until you are told to do so.

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QUESTION 1

JOB DESCRIPTIONS: 20 MINUTES (20 MARKS)

Choose ONE of the positions below and write down the (a) job description (Please
pay attention to the parallel structure in your answers), and (b) related knowledge
and / or skills.
JOURNALIST

LIFEGUARD

SALES OFFICER

Position 1: ______________________________________
(a) Job description: (12 m)
i.

__________________________________________________________________

ii.

__________________________________________________________________

iii.

__________________________________________________________________

iv.

__________________________________________________________________

v.

__________________________________________________________________

(b) Related knowledge / skills (8 m)

i.

__________________________________________________________________

ii.

__________________________________________________________________

iii.

__________________________________________________________________

iv.

__________________________________________________________________

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QUESTION 2

RESUME: 35 MINUTES (35 MARKS)

Read the job advertisement and the details of the two applicants below. Then answer
the questions that follow.
Kitchen Magic Inc.
Kitchen Magic is the nations leading kitchen
retail firm that offers a wide range of kitchen
collections (stoves, built-in ovens, ventilations,
microwaves, fridges etc.) with high-performing,
time-saving and easy-to-use features. Kitchen
Magic also offers new kitchen designs and
affordable kitchen remodeling services with a
full range of style and colour choices as well
as easy payment options.

We have a vacancy for:

PUBLIC RELATIONS MANAGER
Responsibilities:
1. Creates strong corporate image of Kitchen
Magic
2. Speaks with media during important events
3. Meets clients expectations
4. *Holds promotional activities
(brochures, company website, etc. )
5. *Makes long-term relationship with clients

In Kitchen Magic, we are committed to make Requirements

our clients, the clients for life. Thus, we are 1. A degree in Public Relations. Other degree
seeking for highly dedicated candidates to
holders are welcome.
enhance our public image.
2. Have the ability to complete different tasks on
time and solve problems effectively
Interested applicants are invited to write to:
3. Have a good command of English and Malay
Darren Lim
languages
Kitchen Magic Inc.
4.
Work
effectively with people of all levels
Mezzaine Floor, Plaza OSK, Jalan Ampang, 50450
5. Resourceful & results-oriented
Kuala Lumpur.
Applicant 1: Maizurah Omar

A degree in Secretarial Studies (2010)

26 years old
Tutor for Mass Media subjects at SeGi
College (2011-present)
Freelance Insurance Sales Agent at Kurnia
Insurans Sdn Bhd (2010-2011)
A volunteer at Darul Iman Orphanage Care
(2009-present)
Hobbies: Chess and travelling

Applicant 2: Naresh a/l Kumar

A degree in Language Studies (English),

expected to graduate in July 2012
23 years old
President of UMK Student Representative
Council (2011-present)
English tutor at Top IQ Tuition Centre,
Negeri Sembilan (2009-2010)
Won gold medal in multimedia presentation
competition (2010)
Hobbies: Blogging and playing futsal

a) Who is the better candidate for the post above? Provide 3 convincing reasons and
supports for your answer. (15 marks)
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
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_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
b) Based on the details of the two applicants above, list two other possible skills (other
than Good command of English language) possessed by the applicant of your choice,
using Noun Phrases. Provide one logical / convincing reason for each skill mentioned.
(7 marks)
Applicant :____________________________
Skill 1:______________________
Reason:
_______________________________________________________________________
_______________________________________________________________________
Skill 2: ______________________
Reason:
_______________________________________________________________________
_______________________________________________________________________
c) Based on the job advertisement, two verbs (marked with *) are inappropriately used.
Replace each of the verbs in bold with more vivid verbs/phrases that can best
describe the job responsibilities. (3 marks)

Vivid Verb/Phrase
i.*Makes long-term relationship with clients

i.

ii.*Hold s promotional activities (brochures, company ii.

website, etc.)
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d) State the possible responsibilities for the posts held by Naresh a/l Kumar below:
(10 marks)
Extra Curricular Activity
2011 present
President of UMK Student Affair Club
________________________________________________________________________
________________________________________________________________________
Work Experience
2009-2010
English Tutor at Top IQ Tuition Centre, Negeri Sembilan
________________________________________________________________________
________________________________________________________________________

QUESTION 3: JOB APPLICATION LETTER: 15 MINUTES (20 MARKS)

Read the following letter of job application and fill in each blank with the BEST
word/phrase.
Dear Sir,
An Application for the Post of Cabin Crew
With reference to the advertisement in the Star newspaper ______________ (1) 14th
April 2012, I wish ______________ (2) for the position of Cabin Crew with Jet Star
Airlines.
I graduated with a ______________ (3) in Tourism and Hospitality from Kuala
Lumpur Metropolitan University in 2011. To fully______________ (4) myself with the
skills and fundamental ______________ (5) in this field, I took several Tourism and
Hospitality

______________(6)

such

as

International

Tourism,

Hospitality

Management System, Logistics and Food Preparation and _____________ (7) a

grade of A for each.
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You will notice from my resum that my______________ (8) at Tanjung Rhu Resort,
Langkawi as a banquet operation trainee has ______________ (9) me to manage
many formal luncheons and dinner events ______________ (10) precision and
professionalism. I was also the President ______________ (11) KLMU Youth Club
which required me ___________ (12) activities on and out of campus and manage
more than 100 members. The responsibilities I ___________(13)

in the many

extracurricular activities at the university and as a trainee in Tanjung Rhu Resort

_____________ (14)

nurtured my exceptional skills in verbal and written

______________(15), project management and customer service.

I ____________ (16) also versatile, responsible and resourceful. I know I can be a
great______________ (17) to the Jet Star Airlines team and I hope I have the
opportunity to prove this.
______________(18)

herewith are a copy of my resume and other relevant

documents for your favourable consideration. I look forward to ______________(19)

an interview with you at your convenience.
Thank you.
Yours ______________(20),

(LISA MARIAM ANAK LUNDAYEH)

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QUESTION 4

JOB INTERVIEW: 20 MINUTES (25 MARKS)

You have applied for one of the posts in Herbal Biz company as shown below. Imagine
that you are attending a job interview. Respond to the following interview questions.

One Mount Kiara, Lot 4F 4A, Mont Kiara, KL

TWO VACANCIES
Sales Representative
General Manager

Health and Beauty

Gym, Spa & Store
Tel: 03-2116 5777
You
: Good morning.
Interviewer : Good morning. Please have a seat. Let us introduce ourselves. I am
Mr. Sooria Moorthy and this is Ms Chempaka
For menYanti.
and women
You
: How do you do? I am ____________________
Ms Chempaka: Did you have any trouble finding us?
You
: No, the office isn't too difficult to find.
Mr. Sooria
: Lets start then. Okay, you are applying for the post of
________________________(please write one of the posts above) in our
company.
: Could you please tell us briefly about yourself? (3 marks)
You: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

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_________________________________________________________________
_________________________________________________________________
Ms Chempaka: You are a fresh graduate. What will you contribute to Herbal Biz if we
employ you as ______________(one of the posts)? (5 marks)
You: _______________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Mr. Sooria : When you work for us you have to do a lot of describing and explaining
about our services to the clients. Please explain ONE of the following
services. (5 marks)
Spa

Gym

Massage

You: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

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_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Ms Chempaka: Explain your approach to improve poor performance in a team.
(5 marks)
You: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

END OF QUESTION PAPER

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