GALILEO Quick Reference Electronic Ticketing

Galileo Switzerland AG Training Administration, Case postale 776, 1215 Genève 15 Tel. 022 791 70 65 / Fax 022 791 70 60 Email : swisstraining@travelport.com

Feb-09

www.galileo.ch

SUMMARY Electronic Ticketing
Participating carriers ............................................................................................... 2 Introduction ............................................................................................................. 2 Printer linkage ......................................................................................................... 3 BSP-CH/FL support document default & reporting................................................. 3 Support document print table.................................................................................. 4 BSP-CH/FL electronic ticketing table...................................................................... 5 Interline electronic ticketing agreement table ......................................................... 6 Automatic ET interline agreements check .............................................................. 7 Booking file creation for an electronic ticket ........................................................... 8 Electronic ticket, Itinerary and MIR production ..................................................... 11 Effects of electronic ticketing on the Booking File ................................................ 12 Electronic ticket status codes: .............................................................................. 13 Effects of electronic ticketing on the TINS report.................................................. 15 Unsuccessful electronic ticket request.................................................................. 16 Electronic ticket support documents ..................................................................... 18 Retransmission of support documents ................................................................. 20 Revalidation of an electronic ticket ....................................................................... 21 Automated refund of an electronic ticket .............................................................. 22 Exchange an electronic ticket ............................................................................... 29 Voiding an electronic ticket ................................................................................... 32 Voiding an exchanged/reissued electronic ticket.................................................. 32 Display an electronic ticket record ........................................................................ 33 History of an electronic ticket ................................................................................ 35

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Page 2 .Quick Reference Electronic Ticketing Participating carriers General Electronic Ticketing Information Carrier Electronic Ticketing functionality Current overview of all BSP-CH/FL electronic ticketing carriers. GC*409/111 Go to ASK Travelport and type “8430” in the “Search by Keyword” field CGET Introduction With electronic ticketing. which have been developed to support electronic ticketing. simply provide proof of identity and the appropriate boarding pass will be issued. The passenger is then able to arrive at the airport. Galileo provides the following functionality to support electronic ticketing: • Production of electronic ticket records • Issuance of Agent and Passenger Coupons • Access to electronic ticket records held within an airline's system • Exchange electronic tickets into another electronic ticket • Revalidate electronic ticket records • Refund electronic ticket records • Void electronic ticket records With this brochure we provide you the formats. an electronic ticket record is created in the validating carrier's database.

credit card charge form and refund notice may be produced as required by BSP-CH/FL and/or the agency. • For all agents the support documents wanted are printed on their designated itinerary printer. Page 3 . passenger receipt. etc. a form serial number is used from the same range as with paper tickets All serial numbers used need to be reported to BSP-CH/FL. Please revert to BSP-CH/FL documentation for reporting instructions and handling out Legal Notices and Conditions of Contract to passenger. For each electronic ticket issued. whereas in general no hardcopy of documents need to be attached to the report for electronically issued tickets.Printer linkage All agencies Linkage for all agencies remains the same and no new special linkage is necessary by the user. such as agent. BSP-CH/FL support document default & reporting The support documents.

which printer they will print to and the printer status. ¦ 2 ¦ 3 ¦ 4 ¦ 5 ¦ 6 ¦ 7 List of support documents (only those which BSP-CH/FL designates as mandatory or optional are displayed) GTID to which each document is printed Form type of printer: For all agents this will be ITN (designated Itinerary printer) BSP print option for each document as Y (required) or O (optional) Agency print option for each document is set to Y as required by BSP-CH/FL and/or the airline. which can be displayed by all users with the entry HMET. 2. Status of printer U (up) or D (down) Default is set as Y to print documents at TKP. 7. 3. Each agency will have a support document print table. Input: Response: >HMET/ OA9 GTID ·C2DA4A ·C2DA4A ·C2DA4A ·C2DA4A TYPE ITN ITN ITN ITN REQUIRED BY: BSP AGENCY O ·Y O ·Y O ·Y O ·Y STATUS U U U U PRINT NOW ·N ·Y ·N ·Y COUPON AUDIT CPN AGENT CPN PSGR RCPT CHG FORM HMET ¦ 1 1.Quick Reference Electronic Ticketing Support document print table The support document print table is set-up by default according the BSP-CH/FL requirement. 5. Only an Audit coupon must be requested with the additional modifier /AU if needed for accounting purposes. which documents will print. Page 4 . Can be changed to N if no printout needed 6. This enables the agency to control. 4.

This determines the electronic ticket types supported by BSP-CH/FL and which electronic support documents are required by them.Y ATB PLAIN PAPER SUPPORT DOCUMENTS – Y OPTAT .BSP-CH/FL electronic ticketing table Galileo sets up a BSP-CH/FL table for each country.N REF – N 3 DEFAULT KEY: P-PAPER TKT E-ELECTRONIC TKT CARRIERS DEFAULT POSACK ELIGIBLE AA V Y N AB V Y N AC V Y N AF V Y N AH V Y N AI V Y N AM V Y N AO V Y N AP V Y N AR V Y N AT V Y N AV V Y N etc. The electronic ticket table provides one source of display to determine what airlines offer electronic ticketing through Galileo and what their default is.O AGT . V-VIRTUAL ETKT ¦ 4 1 2 3 4 5 6 7 ¦ 5 ¦ 6 ¦ 7 BSP-CH/FL country indicator 008 and CH Supported electronic ticket types Electronic ticketing support documents types available Participating carriers Ticketing default P (paper) E (electronic) V (virtual) Positive acknowledgement from the airline required if set to Y If carrier requires validation of eligibility of segments prior to ticketing this is set to Y otherwise N Page 5 .O UCF .O CGET 1 2 PAX .Y DOCUMENT TYPES AUD .O EXC . Input: Response: ELECTRONIC TICKETING .008 CH TKT TYPES ATB .

Y AE AF AH AI AP AR AT )> In the above example. The “Y-LX NOT MANDATORY” indicates that the down-line carrier “AC” may be electronically ticketed against the validating carrier “LX” even if that validating carrier is not present in the itinerary. “AE”. Page 6 . etc. carriers “AA”. When a “Y” indicator appears next to the down-line carrier code. Display by validating carrier Input: DT/IAT/DISLX DT/IAT/ DIS LX Transaction identifier Display command Validating carrier code Response: GALILEO INTERLINE ELECTRONIC TICKETING TABLE VALIDATING VENDOR . may be electronically ticketed on a ticket validated on carrier “LX”.LX LAST UPDATE: 14FEB09 BY C5FEC3 INDICATORS: Y.Quick Reference Electronic Ticketing Interline electronic ticketing agreement table The Interline Electronic Ticketing Agreement Table may be displayed by validating carrier or by down-line carrier and indicates which carriers have interline electronic ticketing agreements with which carriers. it denotes that the down-line carrier may be ticketed against the validating carrier even if the validating carrier is not present in the itinerary.LX NOT MANDATORY AA AC . “AC”.

LH 3720 C 21AUG FRAZRH HK1 0700 0720 0815 0815 O* O* E MO E MO Input: TKPVI/CLX TKP VI / CLX TicKet Print basic input Validate Interline separator Carrier and Iata code of plating carrier Response: AUTH CHECK OK ELECTRONIC TICKET INTERLINE CHECK OK PAPER TICKET INTERLINE CHECK OK The system checked that the agency is authorised to issue a LX ticket Interline agreement check has been made for electronic ticket Interline agreement check has been made for paper ticket Page 7 .AA LAST UPDATE: 31JUL08 BY CCCF65 INDICATORS: Y.1SMITH/JOHNMR 1. LX 1068 C 14AUG ZRHFRA HK1 2.AC LAST UPDATE: 19AUG08 BY C5FEC3 INDICATORS: Y. Example: 1.AC NOT MANDATORY LX . carrier “LX” is permitted as a down-line carrier on an electronic ticket validated on carriers “AA”.Y )> In the above example. Automatic ET interline agreements check You may also check interline agreements at one time with the TKPVI input. The “Y-AC NOT MANDATORY” indicates that the down-line carrier “LX” may be electronically ticketed against the validating carrier “AC” even if that validating carrier is not present in the itinerary. “AC” etc.AA NOT MANDATORY LX VALIDATING VENDOR .Display by Down-line Carrier Input: DT/IAT/DIS*LX DT/IAT/ DIS * LX Transaction identifier Display command Indicator to display by down-line carrier Down-line carrier code Response: GALILEO INTERLINE ELECTRONIC TICKETING TABLE VALIDATING VENDOR .

BA 10OCT ZRHLHR HS1 0805 0905 O E TU ARRIVES LHR TERMINAL 4 ADD ADVANCE PASSENGER INFORMATION SSRS DOCA/DOCO/DOCS PERSONAL DATA WHICH IS PROVIDED TO US IN CONNECTION WITH YOUR TRAVEL MAY BE PASSED TO GOVERNMENT AUTHORITIES FOR BORDER CONTROL AND AVIATION SECURITY PURPOSES OFFER CAR/HOTEL >CAL· >HOA· 709 C Retrieved booking file KSP7VE/75 ZRHNH C041753 AG 96040232 15MAR 1. All of the segments to be ticketed electronically must be eligible.1SMITH/JOHNMR 1. BA 709 C 10OCT ZRHLHR HK1 0805 0905 ** VENDOR LOCATOR DATA EXISTS ** >*VL FONE-ZRHT*41 844 300 3009 GALILEO SUPPORT TKTG-T* O* E TU The ”E” indicator is also shown on the carrier specific timetable: Input: Response: BA 709 TUESDAY 10 OCT 06 --------------------------------------------------------------BRD TIME T D/I OFF TIME T D/I FLY/GROUND EQP E ZRH 0805 I LHR 0905 4 I 2:00 320 E --------------------------------------------------------------TOTAL FLYING TIME ZRH .LHR 2:00 --------------------------------------------------------------CLASSES ZRH-LHR J C D I Y B H K M R V N L S Q O TTBA709/10OCT Page 8 . whereas they must not necessarily show the “E” indicator as this is subject to carriers own definition.Quick Reference Electronic Ticketing Booking file creation for an electronic ticket The airlines who participate in electronic ticketing on Galileo may respond with an “E” indicator if the sold segment is eligible for electronic ticketing. Initial sell response 1.

Types of identification accepted are: credit cards. differs from the data in the Booking File. SSR FOID With the input of a SSR FOID (Form Of IDentification) an ID may be added as identification at the airport. This is particularly recommended. frequent flyer cards. SI. (PP passport / NI national identity card / FF frequent flyer card. form of payment is a company CC and passenger uses personal CC as ID.Name field & Mileage membership In order to assist the airlines systems to automatically identify the booking. etc. Please refer to the Airlines Information pages mentioned on page 2. passport • Page 9 . In all cases where a Frequent Flyer/Mileage Membership number is entered.) • This entry is mandatory for some Airlines.g. it is strongly recommended that the Booking File name field contains the passenger’s full first name. e. identity cards.P1/SSRFOIDBAHK1/CCAX375811111111115 Passenger 1 will use credit card as form of ID for airport identification Notes: • More FOID examples are listed in Help pages H/FOID. the name must match the name on the card. when the identification the passenger wishes to use. This practice will greatly assist passengers who check in at self-service check-in machines and/or who are using a Frequent Flyer/Mileage Membership card as the means of identification.

Please refer to the individual carrier briefing for details (see details on page 2) on the determination of eligible flights. the following should be checked: 1. All of these requirements can differ from airline to airline. Page 10 . All booked segments to be ticketed show either an “E” indicator or are eligible for electronic ticketing.LX*VLOC) • Waitlisted segments will not show an “E” but may also be eligible for electronic ticketing (YY not possible) • OPEN segments will not show an “E” but may also be eligible for electronic ticketing. Notes: • Claimed PNRs may not have the “E” indicator but the flights may be eligible for electronic ticketing • Passive segments will not have the “E” indicator but may be eligible for electronic ticketing. ARUNK and 20 passengers may be selected. Some airlines requires the input of the vendor locator into the booking file: RL.Quick Reference Electronic Ticketing Before requesting an electronic ticket. • Within the same fare quote a maximum of up to (16) segments incl. 3. A vendor locator has been returned to the Booking File (see *VL). The fare quote is based on eligible segments for the respective plating/ validating carrier. 2.

and the plating carrier in the request matches the carrier code of all segments held in the filed fare requested for ticketing. ticket type and carrier(s) are applicable for the request. issue MIR (if linked) and print support documents from retrieved Booking File for all passengers on all segments. If all checks are positive. Galileo checks that the segment(s). an electronic ticket record is created and the following response is returned. print itinerary (if linked). Create electronic ticket. issue MIR (if linked) and print support documents from retrieved Booking File using only filed fare number 1 and passenger number 2. If the carrier accepts the request.Electronic ticket. print itinerary (if linked).00 Page 11 .00 or: ELECTRONIC TKT GENERATED TTL FARE CHF SUPPORTING DOCUMENTS GENERATED RECORD LOCATOR: >*MNVZR8· ------------------------------------1122. ELECTRONIC TKT GENERATED TTL FARE CHF SUPPORTING DOCUMENTS GENERATED MIR GENERATED .00 RECORD LOCATOR: >*MNVZR8· ------------------------------------ITINERARY/INVOICE GENERATED 1122. Itinerary and MIR production TKP Create electronic ticket. TKP1P2 At TKP. an electronic ticket number is assigned from the TINS table and the request is sent by a link to the plating/validating carrier’s internal electronic ticketing database.TTL FARE CHF 1122.

the status should be OPEN. Most of these are controlled by the airline.21CSWISSOW NUC807.00 CH TAX TOTAL CHF 1122.Quick Reference Electronic Ticketing Effects of electronic ticketing on the Booking File On retrieval of the Booking File. LX 316 C 14AUG ZRHLHR HK1 0705 0755 O* ** FILED FARE DATA EXISTS ** >*FF· ** VENDOR LOCATOR DATA EXISTS ** >*VL· ** SERVICE INFORMATION EXISTS ** >*SI· ** TINS REMARKS EXIST ** >*HTI· ** ELECTRONIC DATA EXISTS ** >*HTE· FONE-ZRHT*0041 1 844 300 300 GALILEO SCHULUNG ZRH E MO Tabbing to the prompt >*HTE. the fact that an electronic ticket has been generated is reflected in the following places: • The face of the Booking File • Filed Fare • History Face of the Booking File MNVZR8/75 ZRHNH C041753 AG 96040232 16MAR 1. RFND and EXCH. Input: Response: TKT: 724 9900 395025 ISSUED: PSEUDO: USE OPEN NAME: SMITH/JOHNMR 16FEB09 FOP:CASH 0OA9 PLATING CARRIER: LX ISO: CH IATA: 96040232 CR FLT CLS DATE BRDOFF TIME ST F/B FARE LX 316 C 14AUG ZRHLHR 0705 OK CSWISSOW 29.00 YR TAX *HTE CPN 1 FARE CHF 1057.21END ROE1. Page 12 . An agency can only change status to VOID. It also shows the “status” of each segment under USE.00 VALID ON LX/LH ONLY ZRH LX LON 807.30944 RLOC 1G MNVZR8 LX JWQTZD The electronic ticket record for a credit card transaction shows the credit card number and the approval code in FOP (Form of Payment) box.00 TAX 36. displays the electronic ticket record held in the validating carriers internal electronic ticketing database. When the electronic ticket is initially issued.1SMITH/JOHNMR 1.

The coupon may only be exchanged. N N N The validating carrier has determined that the coupon is not available for use N N N The validating carrier has removed e-ticketing data from their system when the ticket has been fully used. Page 13 . N N N Cancellation of the entire electronic sale. N N N The passenger has made his presence known to the operating carrier N N N The passenger has boarded the aircraft N N N The validating carrier has restricted the use of the ET flight coupon The operating carrier's control is being extended beyond the normal 48 hour period provided for under Airport Control.Electronic ticket status codes: E-Ticket Record Status OPEN ARPT UNVL CKIN LFTD SUSP IREG EXCH FLWN USED RFND VOID CLSD REMV Exchange Refund Void Definition: The ET flight coupon is eligible for all status Y Y Y updates The operating carrier has secured the ET Y Y Y coupon prior to the scheduled departure Y N N Indicates that the validating carrier has determined that the coupon is no longer available for use as ticketed. Void is only applicable when all coupons have the status OPEN. Check In or Lifted/Boarded The value of the ET coupon has been used N N N as payment for a new transaction The journey associated with the ET flight N N N coupon has been completed The unused value of the ET flight coupon N N N has been returned / refunded. A void request is only valid for an original sale transaction or a new ticket issued as a result of an exchange/reissue transaction.

*HTE produces a ticket record name list. ** NO HISTORY TIN DATA ** ** CURRENT TIN DATA ** TEST/MARCMR-/7249900395026/-CHF/1122. Alternatively the input i. Filed Fare In the filed fare an E following the fare status codes as shown below indicates the generation of an electronic ticket. /ET indicates the generation of an electronic ticket. *TE1 may be used from anywhere within the Booking File to access the appropriate electronic ticket record.S1 SMITH/JOHNMR G E AP 16FEB09 75/AG 7249900395026 Tins Remarks/History In the *HTI history display.00/ET Page 14 . FQ1 P1 . ELECTRONIC TICKET LIST BY *HTE NAME TICKET NUMBER >*TE001· SMITH/JOHNMR 7249900395025 >*TE002· SMITH/DONMR 7249900395026 END OF LIST If you tab to the relevant prompt. it will display the electronic ticket record for the passenger selected.Quick Reference Electronic Ticketing In a multiple-passenger Booking File.e.

00 65.00 0. The form serial numbers are allocated as shown in HMTN/D display. Example of the TINS report: TEST CH GALILEO CH CURRENCY CODE CHF A/L TKT/STOCK NBR 724E9900395025 724E9900395026 724E9900395027 TRNG KLOTEN TINS REPORT IATA NUMBER 96040232 PASSENGER NAME BELL/WALTERMR DELL/MICHAELMR SMITH/JOHNMR FARE 1057.00 65.00 1018.Effects of electronic ticketing on the TINS report On the TINS report.00 1057.00 0. an “E” following the airline code identifies an electronic ticket.00 RFND16 FEB 09 TAX COMM 65. Page 15 . Mr Smith’s Electronic ticket has been refunded.00 FOP FS FS FS E Electronic ticket issued and requested On the report above. Mr Bell and Mr Dell’s tickets are Electronic tickets.00 0.

an airline may reject a request. individual airlines may choose to limit the number of segments they will accept for electronic ticketing and will reject a request that contains more than their maximum. Sample Error Response: **ALERT . and Galileo’s initial checks as above are successful.CHECK DT/IAT TABLE FOR MORE INFORMATION Follow the instructions of the error message and proceed with the correction of the error! Page 16 . Similarly. If an electronic ticketing request is rejected. Each participating carrier will determine acceptance or rejection of the request based on their own criteria. an error response is returned advising why the request failed.Quick Reference Electronic Ticketing Unsuccessful electronic ticket request If an electronic ticket request is not successful. which contains an open (YY) segment.ELECTRONIC TICKETING TRANSACTION CANCELLED ELECTRONIC TICKETING FAILED VENDOR MSG: TRANSACTION NOT SUPPORTED BY VENDOR RECORD LOCATOR: >*MSN7BK· or: INTERLINE ELECTRONIC TICKET AGREEMENT NOT FOUND . For example. the electronic ticketing request will be sent by a link to the validating carrier’s internal electronic ticketing database. the following error responses are returned. Galileo Error Responses ELECTRONIC TICKETING IS NOT AUTHORISED FOR YOUR AGENCY ELECTRONIC TICKETING NOT AUTHORISED FOR BSP REGION ELECTRONIC TICKETING NOT AUTHORISED FOR TICKET TYPE ELECTRONIC TICKETING IS NOT AVAILABLE FOR YY (where YY is the plating carrier in the ticket request input) ITINERARY/PLATING CARRIER MISMATCH Airline Error Responses If the correct input is made.

If a credit card error response is returned. but before the request is sent to the carrier.Link Errors If there are problems with the link to the carrier. the authorisation request is sent out to the credit card company after Galileo has made its initial checks. You must take the usual action according to the error message. If manual authorisation is later obtained. TICKETING LINK UNAVAILABLE – PLEASE RETRY Credit Card Authorisation Errors If a credit card is used as the form of payment for an electronic ticket. the following error response will be returned. this may be input to the Booking File and a request for electronic ticketing must be repeated. the ticket request is not sent to the carrier. Page 17 .

00YR CHF 1051.50CH AX375811111111115 M11 3.00MJ3.74 LX ZRH 637.50 Sample of a credit card charge form (CCCF): ETKT CREDIT CARD CHARGE FORM SWISS INTERNATIONAL ZRH/ZRH TEST CH GALILEO CH TRNG KLOT FARE RESTRICTION APPLY 16FEB09 N/KLOTEN 96040232 Q92HKY/1G SMITH/JOHNMR SIGNATURE XI ACKNOWLEDGE RECEIPT OF TICKET(S) AND/OR COUPON(S) FOR RELATED CHARGES DESCRIBED HEREON AND AM AWARE OF APPLICABLE RESTRICTIONS AND/OR PENALTIES AS SHOWN ON SUCH TICKT(S) AND/OR COUPON(S) CHF 1051.00/ -----/124.22END ROE1 .50I1.50EX FCIG 80.50CH 3.50XT CHF 1175.00HB11.00VT58.50 724 CHF/------/1051. Sample of an agent coupon: ETKT **AGENT COUPON** SWISS INTERNATIONAL FARE RESTRICTION APPLY C04175 1 OF 1 96040232 **ITINERARY** MSN7BK/1G LX1612H ZRHMXP 16SEP HSWISS 16FEB09 LX1629C MXPZRH 23SEP CSWISS ZRH LX MIL 311.00/ /124.10669 XT 7.Quick Reference Electronic Ticketing Electronic ticket support documents For all agencies the documents will print on your designated itinerary printer on plain paper and the agent coupon.50 AX375811111111115 EXP1212 7733/ 724 9900757646 1 APVL 11 Page 18 .50XT CHF 1175.50 724 9900757646 1 FVVV 7733/ CHF/------/1051.00 40.48 NUC949. passenger receipt and credit card charge form have a special format.00 40.50EX 80.

724 9900757646 PLACE OF ISSUE: KLOTEN / CH FCIG ISSUED BY: SWISS INTERNATIONAL FARE TAX TAX TAX TOTAL CHF 1051.00HB11.50IT1.50 FORM OF PAYMENT: CC FARE RESTRICTIONS APPLY ZRH LX MIL 311.00MJ3.74 LX ZRH 637. LX 1612 16SEP ZURICH/ ZRH MILAN/ MXP 0720 OK H 20K 16SEP 16SEP OPERATED BY SWISS EUROPEAN AIR L LX 1629 23SEP MILAN/ MXP ZURICH/ ZRH 1455 OK C 30K 18SEP OPERATED BY SWISS EUROPEAN AIR L RLOC: LX -MTDKML Page 19 .50XT CHF 1175. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER.10669 XT 7.50CH 3.Sample of a passenger receipt: THIS RECEIPT MAY BE REQUIRED AT CHECK-IN AND MUST BE PRESENTED TO CUSTOMS AND IMMIGRATION IF REQUESTED NAME: SMITH/JOHNMR TEST CH GALILEO CH TRNG KLOTEN 16FEB09 IATA: 96040232 1G-Q92HKY TICKET NO.00 40.50EX 80.00VT58.48 NUC949. NOTICE IF THE PASSENGERS JOURNEY INVOLVES AN ULTIMATE DESTINATION OR STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE WARSAW CONVENTION MAY BE APPLICABLE AND THE CONVENTION GOVERNS AND IN MOST CASES LIMITS THE LIABILITY OF CARRIERS FOR DEATH OR PERSONAL INJURY AND IN RESPECT OF LOSS OF OR DAMAGE TO BAGGAGE.22END ROE1.00YR CARRIAGE AN OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF CARRIAGE WHICH ARE HEREBY INCORPORATED BY REFERENCE.

HQB/MD. The HQC does display additionally allocated support documents for electronic ticketing. the individual image in the support documents sent buffer must be displayed. Print Selected Support Documents If only some documents require retransmission (e. Input: HQB/REC/DS If necessary it is possible to move through the buffer with the normal inputs HQB/MU. Input: Response: DEMAND PENDING DOCUMENTS TKT-ATB ITN-ITIN ACC-MIR SUPPORTING DOCUMENTS AUD AGT REC UCF 0 0 0 PRINT LATER 0 0 0 0 TOTAL SENT 4 4 4 DEMAND PENDING 0 0 0 0 NEXT SEQ NUMBER 08052 05634 05574 TOTAL SENT 4 4 4 1 HQC Print all support documents If retransmission of all support documents connected with an electronic ticket is required. the ticket number and the check digit. The image may then be retransmitted with the normal retransmission input. Not limited to the day of issue.g. Input: TSD72416771083851 Note: The document prints with actual date. etc. The input includes the airline 3 digit code. HQB/MD5. Page 20 . passenger receipt). Input: HQNN repeat HQNN after the warning message Note: Selected retransmission is only possible on the day of issue. a reprint request may be made to the carrier.Quick Reference Electronic Ticketing Retransmission of support documents The normal Fallback and Recovery does apply for electronic tickets.

they must be done one at a time. Rebook you new flights in the normal way. The Booking File must then be end-transacted and redisplayed.50 XT Revalidate each segment with the appropriate entry to make sure the passenger can check-in for the new desired flight without any delay.) It is not possible to revalidate past date segments or from a definite flight to an open segment. quoting ticket number (TN724…) and electronic ticket coupon number (C1) to be revalidated.00 TAX TOTAL CHF 938. the new flight is shown.Revalidation of an electronic ticket Revalidation requests may be made for an electronic ticket following the tariff and IATA regulations (i. • Some airlines do not allow revalidation.e. etc. same carrier. Response: ELECTRONIC TICKET REVALIDATED Notes: • If the electronic ticket record is redisplayed. TKRETS2/TNIN7249900395032/C2 To revalidate an infant ticket – IN is added after TN. • In some cases. Before revalidation the e-ticket record shows the old flight reservation: TKT: 724 9900 395031 NAME: SMITH/JOHNMR CC: AX375811111111115 ISSUED: 16FEB09 FOP:AX375811111111115-3444 PSEUDO: 0OA9 PLATING CARRIER: LX ISO: CH IATA: 96040232 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN LX 1612 H 16SEP ZRHMXP 0740 OK HSWISS 1 NVB16SEP NVA16SEP OPEN LX 1639 C 23SEP MXPZRH 0730 OK CSWISS 2 FARE CHF 822. Input e. Only coupons with status OPEN can be revalidated. same routing. Passenger has to contact the carrier. if the ticket has been issued with a validation (NVB/NVA). • If multiple segments require revalidation.00 36. It is not necessary to have a filed fare in the Booking File for revalidation. before you can make the revalidation entry Page 21 . Any flights no longer required must be cancelled. • Some airlines do not support this function at all.g: TKRETS1/TN7249900395031/C1 Revalidate (TKR) an Electronic Ticket (ET) for segment 1 (S1).50 EX TAX 76.00 CH TAX 3. it is necessary that you display the electronic ticket record with *TE/… (see page 33). either in the original or a new Booking File.

UNUSED TAXES TO BE REFUNDED Y/N 4) Above is the first of four refund screens. Input: TRNE72416771083884/12FEB09 Refund (TRN) of an electronic ticket (E). include 3 digit airline code (724).00 CREDIT AMOUNT USED .. If no cancellation charge is applied. enter 0. can not yet be refunded through the system due to current BSP-CH/FL restriction..1).00 CURRENCY CHF ISSUE DATE OF REFUNDED DOC 12FEB09 AIRLINE LX DOM/INT I PASSENGER NAME EXAMPLE/CREDITREFUND DOCUMENT NUMBER 72416771083884 THRU DOC UNUSED COUPONS FOR DOC1: 1 DOC2: DOC3: UNUSED COUPONS FOR DOC4: DOC5: DOC6: CASH AMT EX TAX PAID CASH AMOUNT USED .00.3).2). When the final ENTER is made. ticket number (1677108388)... 100.. tab to this field and enter the appropriate amount converted into CHF. 2) 3) 4) Page 22 .Quick Reference Electronic Ticketing Automated refund of an electronic ticket When a refund request is made. An electronic ticket. For full refund.00 CANCELLATION CHARGE .. which has been exchanged. For full refund. the airline returns data in the form of a fill-informat.. Note: Response Refund Screen 1: >*TRN1 PAGE 1 OF 4 DATE OF REFUND: 13FEB08 ORIGINAL COMM RATE 0. Remaining fields should be completed as necessary. check digit (4) and date the ticket was issued (12FEB09). e. a refund message is sent to the airline that may accept or reject it.... leave blank. TOTAL TAX AMOUNT PAID 36.g. enter 0. Unused Taxes to be refunded Tab to this field and enter Y or N as appropriate and ENTER.00 Credit Amount used Complete when form of payment was credit card... This fill-in-format can be requested and completed by the issuing agent. Please mind that the airline does not make any verification on the tariff rules or the refund amount. CREDIT AMT EX TAX PAID 733. Certain fields of the fill-in format are already completed. Do enter the correct data is the agents responsibility.00 Cancellation Charge When a cancellation charge is to be applied to the transaction. 1) Cash amount used Complete when form of payment was other than credit card..

. ........... ... Refund Tax Screen: >*TRNTAX TX1 1). 2)... TX4 TX8 TX12 TX16 TX20 ...........If an error is made on a refund screen. ......... . .. TX19 .. ............. ................ ...... . BT07 . TX10 TX13 ...... it may be redisplayed with *TRN. .... if you have selected Y for unused taxes to be refunded. BT02 .. .. TX3 .. ..00 2) Enter the two letter tax code e..... CH Note: In Europe a ticket with a maximum of 20 taxes can be issued through the Galileo system..............g... the tax screen will be displayed. .... BT09 ..... .. BT13 ... ........... . BT20 .... . Therefore the tax fields BT01 – BT20 must be left blank....... .. TX14 TX17 .. TX18 BT01 . . ..... .. . BT04 ...... .. .. Page 23 .... BT18 .. .......... . .... ............. .. .. .. BT19 . BT08 . .. BT06 ...... If you have selected N the second refund screen will be displayed (see next page).... If the first screen is completed correctly.... .... BT16 ..g......... TX2 TX5 ........... ... .. TX7 . BT05 .... BT10 ... BT12 . ........... ..... ...... 36... Previous screens may be redisplayed by inputting the screen number e..... BT11 .. ...... *TRN1. . ......... TX6 TX9 ......g. . ..... . .. ..... BT17 ....... BT15 ......... BT03 . . BT14 .. 1) Enter amount of tax as applicable e.. TX15 .... TX11 .... ........

... details of the second card will automatically be filled in these fields Complete with the refund amount for 2nd credit card used (if payment was by 2 credit cards) If applicable.00”....g....... otherwise chose N. PFC4 . JFK PFC amount e.. the second refund screen will be displayed: Refund Screen 2: >*TRN2 A/L AUTHORITY 1). .. 3) PFC2 .... . is already completed on this screen... Maximum 15 characters If applicable. Automatically completed if “TC” or “AI” modifier was used in the original ticketing N is automatically displayed as the “NF” (Net Fare) modifier is not applicable for Switzerland Net Fare Amount is not applicable for Switzerland Access of the third screen is only necessary if form of payment was by three credit cards...g.g.... REFUND AMOUNT 6).. Amount e. PAGE 2 OF 4 REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR PFC1 2). 3 Complete with the refund amount for the first credit card used If payment was by 2 credit cards.. “10../ 8). PFC3 . calculated from the information on the previous screen(s). complete either 7 or 8. CREDIT FOP CODE 5) NUMBER 5) EXPIRY DATE 5)... Percentage e... The example above is with a credit card payment. .g.. 8) 9) 10) 11) 12) Page 24 .00 10) THIRD SCREEN Y/N 12) The TOTAL REFUND DUE.00 TOTAL CASH REFUND DUE 0.. complete with passenger facility charge “PFC” airport code e. CREDIT CARD CODE AX CARD NUMBER 375811111111115 EXPIRY DATE 1112 REFUND AMOUNT 4). not both... COMM PERCENT/AMOUNT ON CANCELLATION CHARGE 7). hence the completed credit card details are for illustration in bold print. 1) 2) 3) 4) 5) 6) 7) Airline authority code if such has been obtained.... Chose Y if payment was by three credit cards. TOUR CODE 9) NET Y/N N NET FARE AMT 11) TOTAL CREDIT REFUND DUE 769. This is any applicable “commission percentage” on the “cancellation fee”...Quick Reference Electronic Ticketing If previous screen(s) is/are completed correctly. “7”. This is any applicable “commission amount” on the “cancellation fee”..

so the input is N.00 TAX TOTAL CHF 769. all coupons will be marked as RFND (refunded) in the USE column as shown below.00 CH TAX TAX ZRH LX VIE 480.The third refund screen for our example is not relevant.44 END ROE1.44 NUC 480.525667 RLOC 1G XLM4KL LX 5KK3IJ Page 25 . Response: AUTOMATED REFUND NOTICE ISSUED CREDIT CARD AX 375811111111115 AMOUNT 769.00 36. TKT: 724 9900 395031 NAME: SMITH/JOHNMR CC: AX375811111111115 ISSUED: 16FEB09 FOP:AX375811111111115-3444 PSEUDO: 0OA9 PLATING CARRIER: LX ISO: CH IATA: 96040232 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN RFND LX 002 J 10SEP ZRHVIE 1000 OK JOW 1 FARE CHF 733.00 Refunded Electronic Ticket Record If the electronic ticket record is displayed after the refund request was finalised.

........00 TOTAL CASH REFUND DUE 0............................... REFUND AMOUNT TOTAL CREDIT REFUND DUE 769...Quick Reference Electronic Ticketing Refund Screen 3 The top part of the 3rd screen will be completed by the system only when payment was made with three credit cards...................................................................... include 3 digit airline code (724).......................................................................... DI....... FOURTH MIR FREETEXT SCREEN Y/N ........................... DI............................. DI............................................. ticket number (1677108388)............. If the screen is accessed by error........ The display shows in any case the system calculation for the total refund due either by credit and/or cash................... Any required data is completed as free format text as defined by your back-office provider........... >*TRN4 MIR FREEFORM DATA PAGE 4 OF 4 DI................... Refund Screen 4 This screen is used only if additional data is required for the Refund MIR (Machinable Interface Record) transfer into a back-office system.......................... and date of the refund issue (11NOV)..... DI....... DI......... DI...................... Reprint automated refund To reprint the refund notice (only possible on the same day of the refund issue – no check digit needed): Input: TSDR7241677108388/11NOV Reprint of an electronic ticket refund (TSDR)....... DI......................................................... “ENTER” will complete the function........................................ DI...00 PAGE 3 OF 4 ......................... DI.................... Page 26 . >*TRN3 CREDIT CARD CODE CARD NUMBER EXPIRY DATE ....................

Automated Refund Linear Inputs Automated Refunds can also be requested by linear inputs.LUCMR/P650. Mandatory inputs would then only be: CPcccc/Rxxx.xxff/Dddmmmyy/Iaaa • Input if data is not stored within system (payment cash): TRNE12584700303262/CP34/R250.00CC/ AA-123AZ5869684/X80. issuing airline was AZ. The fare amount used is 250.00 paid in cash. The fare amount used is 100.00.00S/T1-19. Page 27 .00 (=unused ticket) paid by credit card. The issuing airline was BA and the journey international. The fare amount used is 0.50 GB. The passengers name is GRANT/LUCMR and the paid fare amount was 650.50 RS.00/CC-AX375811111111115*D1212 Coupons 1 and 2 of electronic ticket number 99003387641 plated by AF (057) are refunded.00 applies.50GB/N-MULLER.00 CH.00S/IBA/JINT/ D12FEB09/PT30. The ticket has been issued on 12FEB09.00/IAZ Coupon 2 of electronic ticket number 84700383272 plated by AZ (055) is refunded. Total tax amount paid to be refunded is 45.00CC/IAF/JINT/ D12FEB09/PT45. issued on 12FEB09.00 paid by credit card.00 CH and 11.00CC/T1-36. If data is still stored within the system not as much information is needed as if the ticket is older than 90 days (ticket check digit needed).50 QV and 6. An airline authority of 123AZ5869684 has been given and a cancellation charge of 80.00 by credit card. Total tax amount paid to be refunded is 30.50 Coupons 3 and 4 of electronic ticket number 84700303262 plated by BA (125) are refunded.EVAMRS/P400. The issuing airline was AF and the journey international.00CH/ T2-11. • Input if data is stored within the system (payment credit card): TRNE05584700383272/D12FEB09/CP2/R100.00 in cash. expanded tax are 36.50RS/N-GRANT. • Input if data is not stored within system (payment credit card): TRNE05799003387641/CP12/R0.00CH/ T2-2. The passengers name is MULLER/EVAMRS and the paid fare amount was 400. issued on 12FEB09.50QV/T3-6.50. expanded tax are 19. Credit card code and number to be credited. 2.

and O = Optional a = alpha character and n = numeric character M M M M O O O O O O O O O O O O O O O O O O M M O O O M O O O O Coupon numbers (to be refunded) Domestic or international travel Issuing airline alpha/numeric code Amount used and fop type Airline Authority alpha/numeric Original Document Number including check digit ODddmmmyyXXXnnnnnnn Original issue details (date.aaaaaaaaaaa Passenger name surname and title.nn or ZXPnn.nnaa Tax 8 amount and code PFC1-aaan PFC1 airport code and $ value PFC2-aaan PFC2 airport code and $ value PFC3-aaan PFC3 airport code and $ value PFC4-aaan PFC4 airport code and $ value Xnnnnn.nn Net Fare Amount (currency code and amount) CF1-anananananan Customer File Reference up to 12 alpha/numeric characters. S*nnnnnnnn STP IATA number 8 numeric’s NR Net Remit indicator followed by Y or N.nn Commission amount or percentage on cancellation charge. up to 14 alpha/numeric characters Dddmmmyy Date of issue of refunded document NFaaannnnnn. Page 28 . Max length 44 characters. city and Iata code) Znnnnn Original commission rate T1-nnnn.nnaa Tax 1 amount and code T2-nnnn. N-aaaaaaaaaaaa.nn Cancellation charge amount ZXAnnnn.nnaa Tax 5 amount and code T6-nnnn.nnff AAanananananananananan Onnnnnnnnnnc Note only one FOP is permitted with linear formats.nnaa Tax 4 amount and code T5-nnnn.nnaa Tax 3 amount and code T4-nnnn.nnaa Tax 2 amount and code T3-nnnn.nn Paid tax amount CC-aannnnnnnnnnnnnnn*Dnnnn Credit card company.nnaa Tax 7 amount and code T8-nnnn. Pnnnnnn. number and expiry date TCananananananan Tour code data.Quick Reference Electronic Ticketing Overview of all fields for linear inputs Input and Description: M = Mandatory.CPnnnn Jdom or Jint Iaaa Rnnnnnn.nnff Paid fare amount and fop type PTnnnnn.nnaa Tax 6 amount and code T7-nnnn. CPnnnn.

The differences are: • the ticket number must be added to the FEX modifier • the exchange fill-in-format is partially completed on display Procedure: Step 1 Step 2 Amend flights in the original Booking File or create a new Booking File if necessary. ticket number (1677108392) but no check digit. Request the exchange fill-in-format by using the following entry: TMU1FEX1251677108392/DTD Update ticket modifier of filed fare 1 for an exchange (TMU1FEX). (if wanted DTD). Obtain a filed fare for the revised itinerary in the normal way. Display the Electronic Ticket Record in a different window in order to record its details in the exchange fill-in-format. It is only possible to reissue one ticket per transaction. Step 3 Step 4 Input e. for an exchange (FEX).: Input e. Open the filed fare for modification and adjust the equivalent (if necessary). Separate filed fares are required for each passenger. TKP2P2/FEX1251677108403 Issue from filed fare 2 only person 2 (TKP2P2). include 3 digit airline code (125).Exchange an electronic ticket It is possible to exchange an electronic ticket for another electronic ticket. Request only the ticket.g.: Note: Page 29 . total and tax fields. (Ensure only new taxes required with regard to exchange ticketing are included). include 3 digit airline code (125). When the Booking File contains more than one passenger it is necessary to deal with each ticket as a separate transaction. End transact and redisplay the Booking File.g. ticket number (1677108403) but no check digit.

....00...... and the electronic ticket exchange screen is then pre-populated with the ticket number. origin.. ..00·XT 4:·.. TX1: .. PD TAXES 1:·23.·..00 EQUIV:·..... ·02 COUPONS FOR TKT1:·12.. BSR:·. CPNS ·72499001979543 ·.......·. ·.00... ... it is a result of the vendor not storing or returning the data to Galileo in the expected fields.. Page 30 ... PD TAXES 5:·..... ·ZRH/LHR ·ZRH ·11FEB09 ·9604023 When an electronic ticket exchange is requested... issuing date and issuing IATA code.·.... A check is made to ensure that all coupon statuses are either “OPEN”. coupon number of ticket.. Note: For a Partial Exchange (not ALL coupons are with status “OPEN”.. the usual Additional Collection or Refund fill-in-format will be presented...·. total number of coupons... destination. TX3: ........ the total value and tax fields are not prepopulated.Quick Reference Electronic Ticketing Response: *EX **TICKET FOR**: SMITH/JOHNMR PSGR 1/ 1 NEW FARE: CHF 2023... If a combined tax “XT” exists..... ORIG FOP:·S.. *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. 6:·...... form of payment.·.... except for “ticket number”.... cpns” and “coupons for” may be manually adjusted as appropriate.. TX4: .... If any data is missing... 8:·.... total value. ... . and must be completed as normal. TX2: .... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·. Galileo initiates an internal electronic ticket display request to the vendor....... On ENTER... exchange ticket’s paid taxes.. 7:·. The vendor returns a display response..·YR 3:·116.00.. it requires a manual update to list all those specific tax details.... “ARPT” or “UNVL”... Any of the pre-populated fields... TKT4:·..... “ARPT” or “UNVL”).... “no..... TKT3:·. issuing city.·CH 2:·17.... TTL VALUE:·CHF1872. TKT2:·.

00YQ RLOC 1G XI33LL BA K45J99 Page 31 .Electronic Ticket Records Two electronic ticket records will now exist in the carrier’s internal database.00 TAX: TOTAL: CHF 1551.88END ROE1. If the original electronic ticket record is displayed. TKT: 125 1677 108392 ISSUED: PSEUDO: USE USED EXCH NAME: SMITH/JOHNMR 11FEB09 FOP:CASH 0M1A PLATING CARRIER: BA ISO: CH IATA: 81237995 CR FLT CLS DATE BRDOFF TIME ST F/B FARE BA 709 C 10DEC ZRHLHR 0810 OK COW1 BA 1474 C 14DEC LHRGLA 0815 OK COW1 36. the exchanged coupons will be recorded as EXCH (exchanged) in the USE column.88JFL1OW NUC1095.00 CH TAX: CPN 1 2 FARE: CHF 1435.50 XT ZRH BA LON BA GLA M1095.00 11.30944 XT16.50UB 52.50 GB TAX: 68.

00 CH TAX: 29. a positive “VOID” response will be received.Quick Reference Electronic Ticketing Voiding an electronic ticket An electronic ticket may be voided on the date of issue if no alterations have been made. Input: TRV/72416771083851 Void electronic ticket number (TRV/). If the voiding request is successful.90END ROE1. Response: TICKET NO. electronic ticket number (1677108385) and check digit (1). Input: TRVE/12599007103616 Void exchanged/reissued electronic ticket number (TRVE/). Voiding an exchanged/reissued electronic ticket An exchanged/reissued electronic ticket may be voided on the date of issue only with carriers accepting this kind of transaction. all coupons will be recorded as VOID in the USE column.90 NUC817. a refund has to be issued. electronic ticket number (9900710361) and check digit (6). to include 3 digit airline code (125). Response: TICKET NO. TKT: 724 1677 108385 ISSUED: PSEUDO: USE VOID NAME: SMITH/JOHNMR 13FEB09 FOP:CASH 0M1A PLATING CARRIER: LX ISO: CH IATA: 81299999 CR FLT CLS DATE BRDOFF TIME ST F/B FARE LX 002 J 10DEC ZRHVIE 1000 OK JOW5 1071.00 YR CPN 1 FARE: CHF TOTAL: CHF ZRH LX VIE M817. to include 3 digit airline code (724). 12599007103616 CHANGED TO VOID STATUS Page 32 .00 TAX: 1136.30944 RLOC 1G X3LL4H LX U1I32H Note: • After a ticket has been revalidated and reissued it is not possible to void it anymore.00 36. and the ticket is marked as “VOID” on the TINS report. 7241677108385 CHANGED TO VOID STATUS If the Electronic Ticket Record is displayed.

credit card number Input: *TE/SN/01FEB09CC375811111111115 By airline code. Individual airlines may choose to support all or some of the following display inputs.Display an electronic ticket record An electronic ticket record held in an airlines database may be displayed either from a retrieved Booking File or with no Booking File present. By ticket number (no check digit needed) Input: *TE/ 7241677108385 By airline code and membership number Input: *TE/BA/FF00016050 By airline code. date. or with the aid of a fillin-format. date and mileage membership number Input: *TE/BA/20FEB09FF00016050 By airline code. date. From a retrieved Booking File Input: *HTE (Sample see on page 12) Without a Booking File present Electronic ticket records may be displayed with direct inputs. credit card number and name Input: *TE/SN/14FEB09CC375811111111115-SMITH Page 33 . date. date. routing and name Input: *TE/LX/10FEB09ZRHVIE-SMITH By flight number. routing and name Input: *TE/TP/5327/01FEB09ZRHLIS-SMITH By airline code.

.... FF and CC should not be included...... TICKET NBR:·.... “FREQUENT FLYER NBR” and “CREDIT CARD NBR”............Quick Reference Electronic Ticketing By Fill-In-Format Input: Response: >*TEF ELECTRONIC TICKET RECORD RETRIEVAL @-HELP **NOT ALL FIELDS REQUIRED** **SEE @HELP FOR SPECIFIC CARRIER SEARCH CRITERIA** PLATING CARRIER CODE:·... FLIGHT:·..... DESTINATION:·. please check with “@”).................. Help to complete any field may be obtained by entering the @ symbol in that field.. are completed solely with the number i....... Response: ELECTRONIC TICKET LIST BY *HTE NAME TICKET NUMBER >*TE001 BELL/JOHNMR 7244664491022 >*TE002 DELL/CHRISMR 7244664491023 END OF LIST Access a record from the list Input: *TE1 or “tab” to the prompt To redisplay the list Input: *TEL Page 34 ... CREDIT CARD NBR: ·.. NAME: ·.. which require numbers to be input i. Redisplay the FIF Input: *TEF The response to any display input is either the electronic ticket record itself or a ticket record list (see below) if multiple Electronic Ticket Records exist........ · *TE Completion of the “PLATING CARRIER CODE” and one additional field is mandatory (some fields are connected to others........ ORIGIN:·..........e.. OR FREQUENT FLYER NBR:·.. Fields....... DATE:·................ TELEPHONE NBR: ·.......e........

and date and time the message was received. the status EXCH. RFND or VOID is shown in the NEW field colon. REFUNDED). date. For details see airline specific instructions. the action taken (ISSUED. the carrier. the agency pseudo city code. EXCHANGED. VOIDED. Page 35 . class. REVAL. The ticket was subsequently revalidated. sign-on including check digit. board and off point. Input: Response: **** HISTORY FOR E-TICKET 125 1677 108371 **** CP ACTION OLD NEW CR FLT CL DATE BRD OFF 1 ISSUED BA 0709 C 15FEB09 ZRH LHR 1G 0M1A 81200009 N007022 26AUG00 07:43Z CP ACTION OLD NEW CR FLT CL DATE BRD OFF 1 REVAL BA 0709 C 14FEB09 ZRH LHR 1G 0M1A 81200009 N007022 27AUG00 20:13Z *TEH A history section for each coupon shows the coupon number. The last line of each history section shows the Galileo code (1G). flight number. refunded or voided. The example above shows the creation (issue) details of an electronic ticket.History of an electronic ticket The history of an electronic ticket record may be viewed. If a coupon has been exchanged. IATA code. Note: • Airlines may display history records differently. USED.

All rights reserved. © Copyright 1999-2009. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries.Quick Reference Electronic Ticketing © 2009 Galileo International. All rights reserved. Page 36 .

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