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Thuy L.

Nguyen - PMP, ACP, CSM


San Jose, California Email nguyenlethuy2010@gmail.com Cell 408-821-1623 SUMMARY Senior Program Manager with a proven track record of managing complex waterfall and agile enterprise projects through the entire product lifecycle and go-to-market to successful completion. Skilled in clarifying issues, advocating solutions, mobilizing cross-functional support, facilitating decision-making in complex situations. Excellent leadership, problem solving and relationship building skills. Drive with a sense of urgency Cross-function collaborator Focus on continual improvement Acquisition and Integration Management Product Development Lifecycle with focus on Agile Methodology Strategic thinker able to bridge to tactical plans Strong organizational and planning skills Focus on GTM, NPI and driving business results

PROFESSIONAL EXPERIENCE NetApp- Sunnyvale, CA Senior Engineering Program Manager 2005 July 2013 Defined, developed, and rolled out the new NetApp client software version support policy and process to enable customers to predictably manage their IT infrastructure and cut supportability and development cost significantly. Managed multiple manageability products from vision to successful deliveries and met aggressive schedule and quality goals. Led the integration of acquired products into corporate portfolio, process, backend systems, and managed the product readiness through NPI and GTM to deliver NetApp branding releases that have been very successful for the past 5 years with very high year to year growth. Led early integration testing and certifications with OEM and Reseller partners.

Pro Unlimited Burlingame, CA Engineering Project Manager FileMaker Server Development 2003 - 2004 Rescued a stalled project by identifying and resolving problem areas quickly so the project can make progress immediately. Improved processes and reporting metrics to monitor daily progress and managed risks proactively. Developed a new project schedule that delivered ahead of schedule with high quality and customer satisfaction. 1

Thuy L. Nguyen - PMP, ACP, CSM


San Jose, California Email nguyenlethuy2010@gmail.com Cell 408-821-1623 IBM - San Jose, CA Professional Services Development Program Manager 2000 - 2003 Developed services offerings, Statement of Work, pricing, naming, collaterals, and sales training kit, skill enablement, and launched new services offering to support product sales success and increase customer satisfaction. Organized technical training calls and designed services offering website which significantly increased operational efficiency. Content Management Senior Manager - Test & Support 1998 - 2000 Managed Test, Performance, Build Integration, and Technical Support engineers to deliver multiple products on time with high quality. Identified redundant or unused hardware by consolidating and centralizing inventory records resulting in 25% reduction in excess inventory. Technical Marketing Engineer Data Sharing Storage 1997 - 1998 Worked closely with strategist and architect teams to define IBM data sharing storage solutions. Spoke at Storage Conferences and trained worldwide technical sales teams on multiple new product releases. Wrote technical competitive analysis papers which resulted in very positive feedback from the field ranging from outstanding piece of work to this is exactly the information the field needs more of. Project Manager & Test Leader Replication Development 1995 - 1997 Led and coordinated the cross-site development teams in US and Canada to seamlessly integrate Replication into DB2 UDB on time delivery with fewer resources, richer functions and higher quality product. Supported beta customers and customer critical situations. IT Manager 1993 - 1995 Project Manager & Test Leader DB2 UDB 1985 - 1993 TECHNICAL SKILLS Database, MS Office, MS Project, MS Sharepoint, MS Visio, SQL, Dreamweaver, WordPress, Wiki, HTML, XML. EDUCATION & CERTIFICATION Bachelor of Science, Computer Science Engineering - San Jose State University Certified Project Management Professional - Project Management Institute Agile Certified Practitioner Project Management Institute Certified ScrumMaster Scrum Alliance 2