Question This data collection instrument is only intended to be used to facilitate collection of data; it is not intended to be used independent

of existing APQC on-line data collection instruments. You must agree to the terms and conditions of the APQC data collection effort in order to use this data collection instrument This data collection instrument is copyright APQC 2010. Permission is granted to make copies to facilitate data collection activities related to participation in an active APQC data collection effort. Any other use is prohibited. For more information including definitions of key terms and links to submit data electronically, visit http://www.apqc.org/OSBC, or call +1-713-681-4020 or (800) 776-9676. Instructions Fill in all cells highlighted in yellow. For "select only one" or "select all that apply" questions, indicate your response b placing an "X" in the appropriate cell.

Logistics
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First Name Last Name Title Company Address Line 1 Address Line 2 City State Zip/Postal Code Country Phone Number Corporate email address 4 digit NAICS code How did you hear about this survey? If other, please describe.

191.0030 What is the total annual revenue of your entire organization? Please provide the following financial information about your business entity. 191.0040 What is the total annual revenue for your business entity? 191.0050 What is the total annual cost of continuing operations incurred by your business entity? (c) 2010 APQC Last updated: 9/21/2010 Page 1 of 26 Last printed: 9/20/2013

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191.0060 What is your business entity's total annual cost of goods sold? Please provide the following information about your cash flow. 191.0070 Cash-to-cash cycle time 191.0080 Days sales outstanding 191.0090 What is the number of all employees (temporary, parttime, and full-time) at your business entity? 191.0100 In how many countries, including your own, does your business entity operate? 191.0110 What is your assessment of your business entity's overall performance relative to industry peers? Top quartile Middle half Bottom quartile 191.0120 Which of the following best describes your organization's maturity with regards to information availability and analysis capabilities? (Options are listed in increasing order of maturity; select the option that best describes your organization's maturity.) We don't have regular access to data beyond basic transactions. Data is stored in spreadsheets or system extracts. Analysis is not performed on a regular basis and decisions are based on instinct or anecdote. Data is in department or line-of-business silos. Insight generation is only performed on an ad hoc or periodic basis. Decisions may be supported by data, but are primarily based on past experience. Structured operational data is available and may include some basic external data. Insights are generated at department or lineof-business level. Decision making is focused on analyzing past actions and consequences. Traditional and unstructured data is integrated and available from enterprise sources as well as some external data. While data is available to many people based on their roles and needs, using it might require some technical assistance. Decision making involves historic analysis and predictive algorithms. Real-time, internal and external data is readily accessible across the enterprise based on need. Information is shared extensively across the enterprise. The data is integrated real-time and users can access, manipulate and visualize data on demand. Datadriven decision making is part of the organization's culture. (c) 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013 Logistics OSBC!SCM_LOG_v4

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191.0130 Which of the following best describes the maturity with regards to information availability and analysis capabilities, that you think your organization SHOULD have in order to be competitive / on par with peers? (Options are listed in increasing order of maturity. This question is intended as a subjective measure of the level of analytics maturity required to compete within the industry.) We don't have regular access to data beyond basic transactions. Data is stored in spreadsheets or system extracts. Analysis is not performed on a regular basis and decisions are based on instinct or anecdote. Data is in department or line-of-business silos. Insight generation is only performed on an ad hoc or periodic basis. Decisions may be supported by data, but are primarily based on past experience. Structured operational data is available and may include some basic external data. Insights are generated at department or lineof-business level. Decision making is focused on analyzing past actions and consequences. Traditional and unstructured data is integrated and available from enterprise sources as well as some external data. While data is available to many people based on their roles and needs, using it might require some technical assistance. Decision making involves historic analysis and predictive algorithms. Real-time, internal and external data is readily accessible across the enterprise based on need. Information is shared extensively across the enterprise. The data is integrated real-time and users can access, manipulate and visualize data on demand. Datadriven decision making is part of the organization's culture. 191.0140 Does your organization use an enterprise resource planning (ERP) system to coordinate key business information, resources, and activities across the value chain? Yes No 191.0150 Which of the following best describes your business entity's primary capability model? (Select only one.) Build-to-Stock Build-to-Order Engineer-to-Order Retail (c) 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013 Logistics OSBC!SCM_LOG_v4

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191.0160 Which of the following best describes the structure of the logistics operation with respect to your organization overall? Centralized Decentralized Other (Specify) If you selected other, please specify: Which of the following best describes your business entity's role for each of the following processes? (Select only one per process.) 191.0170 "Define logistics strategy" Self-supporting-performs most aspects of this process Relies on other business units for the process Relies on shared services center for the process Serves as a shared services center for the process Outsources to third party 191.0180 "Plan and manage inbound material flow" Self-supporting-performs most aspects of this process Relies on other business units for the process Relies on shared services center for the process Serves as a shared services center for the process Outsources to third party 191.0190 "Operate warehousing" Self-supporting-performs most aspects of this process Relies on other business units for the process Relies on shared services center for the process Serves as a shared services center for the process Outsources to third party 191.0200 "Operate outbound transportation" Self-supporting-performs most aspects of this process Relies on other business units for the process Relies on shared services center for the process Serves as a shared services center for the process Outsources to third party 191.0210 What is your business entity's total logistics cost? Please include personnel, systems, outsourced, freight, and overhead/other costs, for inbound material flow and reverse logistics, warehousing, outbound transportation, and logistics strategy. 191.0220 What is your business entity's total logistics cost as a percentage of sales? 191.0230 What is your business entity's cost of damaged product as a percentage of sales? (Damaged product percentage is calculated as total damaged value, divided by total sales value. Appropriate values are in the range of 0 to 100.) (c) 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013 Page 4 of 26 Logistics OSBC!SCM_LOG_v4

191.0240 What is the total number of FTEs employed to perform each of the following processes? "Define logistics strategy" "Plan and manage inbound material flow" "Operate warehousing" "Operate outbound transportation" 191.0250 What is your business entity's total annual cost to perform the process "plan and manage inbound material flow," for each of the following cost categories? a. Annual personnel cost (compensation and benefits) for those classified as FTEs in question 191.0240 b. Annual systems cost (direct and/or allocated to the site) c. Annual overhead cost (direct and/or allocated to the site) d. Annual other cost e. Annual outsourced cost f. Total cost of the process "plan and manage inbound material flow" (sum of a through e) 191.0260 What is your business entity's total annual cost to perform the process "operate warehousing," for each of the following cost categories? a. Annual personnel cost (compensation and benefits) for those classified as FTEs in question 191.0240 b. Annual systems cost (direct and/or allocated to the site) c. Annual overhead cost (direct and/or allocated to the site) d. Annual other cost e. Annual outsourced cost f. Total cost of the process "Operate warehousing" (sum of a through e) 191.0270 What is your business entity's total annual cost to perform the process "operate outbound transportation," for each of the following cost categories? a. Annual personnel cost (compensation and benefits) for those classified as FTEs in question 191.0240 b. Annual systems cost (direct and/or allocated to the site) c. Annual overhead cost (direct and/or allocated to the site) d. Annual other cost e. Annual outsourced cost excluding freight f. Annual freight cost g. Total cost of the process "Operate outbound transportation" a through f) (c)(sum 2010of APQC Last updated: 9/21/2010 Last printed: 9/20/2013 Page 5 of 26 Logistics OSBC!SCM_LOG_v4

191.0280 To what extent have the following logistics practices been implemented at your business entity? (Check one for each question in each row.) a. Formal distribution strategy (location, number, mission, mix) No Implementation Some Implementation Extensive Implementation b. Collaborative carrier management No Implementation Some Implementation Extensive Implementation c. Supply chain visibility for managing exceptions No Implementation Some Implementation Extensive Implementation d. Collaboration and integration among service providers No Implementation Some Implementation Extensive Implementation e. Differentiated logistics services for discrete customer segments No Implementation Some Implementation Extensive Implementation f. Formal returns management No Implementation Some Implementation Extensive Implementation g. Cross-docking, flow-through No Implementation Some Implementation Extensive Implementation h. Continuous-replenishment programs for customers No Implementation Some Implementation Extensive Implementation i. Management of inventory at customer site No Implementation Some Implementation Extensive Implementation j. Share real-time, electronic demand / inventory data No Implementation Some Implementation Extensive Implementation (c) 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013 Logistics OSBC!SCM_LOG_v4

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191.0290 For each of the logistics practices that have been implemented (question 191.0280), how effective has each practice been in reaching desired goals? (Check one for each question in each row.) a. Formal distribution strategy (location, number, mission, mix) Not Effective Somewhat Effective Extremely Effective b. Collaborative carrier management Not Effective Somewhat Effective Extremely Effective c. Supply chain visibility for managing exceptions Not Effective Somewhat Effective Extremely Effective d. Collaboration and integration among service providers Not Effective Somewhat Effective Extremely Effective e. Differentiated logistics services for discrete customer segments Not Effective Somewhat Effective Extremely Effective f. Formal returns management Not Effective Somewhat Effective Extremely Effective g. Cross-docking, flow-through Not Effective Somewhat Effective Extremely Effective h. Continuous-replenishment programs for customers Not Effective Somewhat Effective Extremely Effective i. Management of inventory at customer site Not Effective Somewhat Effective Extremely Effective j. Share real-time, electronic demand / inventory data Not Effective Somewhat Effective Effective (c)Extremely 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013 Page 7 of 26 Logistics OSBC!SCM_LOG_v4

191.0300 What is your average monthly forecast error measured as an absolute percentage (mean absolute percentage error MAPE) at the following levels? National Shipping location Product Family 191.0310 What is your business entity's percentage of supplier ontime delivery? 191.0320 What is your business entity's average dock-to-stock cycle time for supplier deliveries in hours? 191.0330 What is your business entity's return processing cycle time in days? 191.0340 What is your business entity's total annual value of returned products as a percentage of sales? 191.0350 What percentage of your business entity's total annual logistics costs is associated with the physical transportation of returns, storage of returns, or handling of returned product? 191.0360 What percentage of your business entity's returned product (by value) flows through the same logistics network as primary products (as opposed to an independent returns channel)? 191.0370 What is your business entity's average gross value of inventory? Include all types of inventory, including raw, WIP, and finished goods. 191.0380 Please provide your annual inventory turns. Total annual inventory turns Finished goods inventory turns Raw material inventory turns 191.0390 What is your business entity's inventory carrying cost as a percentage of average inventory value? 191.0400 What is your business entity's average inventory accuracy? (Inventory accuracy is defined as the variance between perpetual inventory counts and physical inventory counts; it is expressed as a percentage.) 191.0410 What is your business entity's warehouse slot utilization? 191.0420 What is the total annual number of sales orders that your business entity fulfills? Please provide the following average cycle times regarding orders for primary products. 191.0430 For primary products, what is the average customer order cycle time in days (including weekends)? 191.0440 Time to receive and prepare an order for selection (in hours) (This includes time to allocate resources and determine (c) 2010 APQC delivery dates9/21/2010 and routing/shipping.) Last updated: Last printed: 9/20/2013 Page 8 of 26

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191.0450 What is your business entity's average pick-to-ship cycle time for customer orders in hours? 191.0460 What is your business entity's average customer shipment to delivery cycle time (in hours)? Please provide the following sales order metrics. 191.0470 What is your business entity's perfect order performance? 191.0480 What is your business entity's order fill rate? 191.0490 What is your business entity's unit fill rate? 191.0500 What percentage of the total annual number of sales orders (question 191.0420) was delivered on time as scheduled (on-time delivery rate)? 191.0510 What percentage of the total number of sales orders (191.0420) was delivered in perfect condition (perfect condition rate)? 191.0520 What percentage of the total number of sales orders (191.0420) was delivered with accurate documentation (accurate documentation rate)? 191.0530 What is the total annual value of sales order line items not fulfilled by your business entity due to lack of production capacity or stock outages as a percentage of revenue? 191.0540 What percentage of the total annual number of sales orders (question 191.0420) is shipped as part of full-load shipments? 191.0550 What is your business entity's average full trailer-load or full container-load capacity utilization? 191.0560 What percentage of the total annual number of sales orders (question 191.0420) is considered expedited? 191.0570 What are your business entity's expedited costs as a percentage of total logistics costs? 191.0580 What were your business entity's premium freight charges as a percentage of total freight for the most recent calendar year? 191.0590 Which of the following technologies and technologybased systems has your business entity implemented or is your business entity planning to implement to support your Logistics processes? (Select only one for each technology.) a. Advanced Planning and Scheduling software (APS) Do Not Plan to Implement Plan to Implement Implemented b. Transportation Management System (TMS) Not Plan to Implement (c)Do 2010 APQC Plan to Implement Last updated: 9/21/2010 Last printed: 9/20/2013 Page 9 of 26

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Implemented c. Warehouse Management System (WMS) Do Not Plan to Implement Plan to Implement Implemented d. Bar coding Do Not Plan to Implement Plan to Implement Implemented e. Network planning/optimization tools Do Not Plan to Implement Plan to Implement Implemented f. Distribution Requirements Planning (DRP) Software Do Not Plan to Implement Plan to Implement Implemented 191.0600 For each of the technologies and technology-based systems that have been implemented (question 191.0590), how effective has each been in reaching desired goals? (Select only one for each technology.) a. Advanced Planning and Scheduling software (APS) Not Effective Somewhat Effective Extremely Effective b. Transportation Management System (TMS) Not Effective Somewhat Effective Extremely Effective c. Warehouse Management System (WMS) Not Effective Somewhat Effective Extremely Effective d. Bar coding Not Effective Somewhat Effective Extremely Effective e. Network planning/optimization tools Not Effective Somewhat Effective Extremely Effective f. Distribution Requirements Planning (DRP) Software Not Effective Somewhat Effective Extremely Effective (c) 2010 APQC 191.0610 What is your business entity's RFID tagging strategy? Last updated: 9/21/2010 Page 10 of 26 Last printed: 9/20/2013 Logistics OSBC!SCM_LOG_v4

No RFID tagging strategy Slap and ship for compliance Tag all products in manufacturing Maintain separate inventory of tagged and untagged items Other (Please specify) If you selected other, please specify: 191.0620 If you have a strategy, what do you believe will be your largest benefit from implementing RFID at your business entity? (Check up to three) Reduce DC/warehouse cost Reduce inventory Improve trading relationships Improve distribution processes Meet compliance requirements Other (Please specify below.) If you selected other, please specify: 191.0630 To what extent has each of the following business functions been outsourced in your business entity's logistics network? (Select only one for each function.) a. Transportation (inbound and/or outbound) No Outsourcing Some Outsourcing Extensive Outsourcing b. Warehousing and/or distribution centers No Outsourcing Some Outsourcing Extensive Outsourcing c. Facilities maintenance No Outsourcing Some Outsourcing Extensive Outsourcing d. Information technology No Outsourcing Some Outsourcing Extensive Outsourcing e. Audit and payment services for freight bills No Outsourcing Some Outsourcing Extensive Outsourcing f. Carrier management services (previously called "Transportation management services") No Outsourcing Some Outsourcing Outsourcing (c)Extensive 2010 APQC g. Product returns transport/handling Last updated: 9/21/2010 Last printed: 9/20/2013 Page 11 of 26

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No Outsourcing Some Outsourcing Extensive Outsourcing h. Disposition decision-making for returned products No Outsourcing Some Outsourcing Extensive Outsourcing i. Customs/export No Outsourcing Some Outsourcing Extensive Outsourcing 191.0640 For each of the following business functions that have been outsourced (question 191.0630) how effective has the outsourced function been in reaching desired goals? (Select only one for each function.) a. Transportation (inbound and/or outbound) Not Effective Somewhat Effective Extremely Effective b. Warehousing and/or distribution centers Not Effective Somewhat Effective Extremely Effective c. Facilities maintenance Not Effective Somewhat Effective Extremely Effective d. Information technology Not Effective Somewhat Effective Extremely Effective e. Audit and payment services for freight bills Not Effective Somewhat Effective Extremely Effective f. Carrier management services (previously called "Transportation management services") Not Effective Somewhat Effective Extremely Effective g. Product returns transport/handling Not Effective Somewhat Effective Extremely Effective h. Disposition decision-making for returned products Effective (c)Not 2010 APQC Somewhat Last updated:Effective 9/21/2010 Last printed: 9/20/2013 Page 12 of 26

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Extremely Effective i. Customs/export Not Effective Somewhat Effective Extremely Effective 191.0650 To what extent are the following statements true concerning your company's sustainability, or green supply chain strategies and practices? a. There is an ongoing program for low carbon design for distribution (late customization, picking, packing, reusable and recyclable packaging, reverse logistics). To no extent To little extent To some extent To a significant extent To a very great extent b. Contract with warehouse and distribution service providers (e.g. fleet providers, haulers, buffer warehouses) favors those with low direct and indirect CO2 emissions. To no extent To little extent To some extent To a significant extent To a very great extent c. Transportation companies are evaluated for carbon emissions, energy consumption, and strategy or approach to carbon management. To no extent To little extent To some extent To a significant extent To a very great extent

(c) 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013

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Answer

d to facilitate collection of data; it is not intended to be used ruments. data collection effort in order to use this data collection instrument.

Permission is granted to make copies to facilitate data collection collection effort. Any other use is prohibited.

nd links to submit data electronically, visit 800) 776-9676.

or "select all that apply" questions, indicate your response by

ogistics

NSTRUCTIONS AND TERMS AND CONDITIONS

(c) 2010 APQC Last updated: 9/21/2010 Last printed: 9/20/2013

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