CROWD-BASED SOLUTIONS FOR MARKETING AND SELLING PRODUCTS AND SERVICES

September 19th, 2013

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Introduction
Crowd Powered Business Partners John A. Meyer, CEO Arise Virtual Solutions Arise is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Robert Camacho, Vice President Contact Center Operations Agero is the leading provider of vehicle and driver safety and security services, keeping customers and drivers ahead of the curve for nearly 40 years.

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Todays Agenda
I. Agero Introduction & Ageros Business Challenges (Robert Camacho) Arise Introduction & Crowdsourcing Solution (John Meyer)

II.

III. Impact of Arises Crowdsourcing Model & Ageros Results (Robert Camacho) IV. Questions and Answers

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Ageros Business Challenges

Breaking New Ground

Business Shift: Shift in the Roadside Assistance Landscape Business Challenge: Agero was looking for a Partner that could: (i) Implement and Ramp Quickly (ii) Provide the Flexibility to match call volumes (e.g due to weather events) (iii) Source the right caliber agent to field our calls Crowdsourcing Experience: First time using a Crowdsourcing Company

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Copyright 2013 Arise Virtual Solutions Inc. All Rights Reserved.

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How Arise Crowdsourcing Helped Agero

Customers Servicing Customers Customers Servicing Customers (e.g. Toyota customers speaking to Toyota customers) Our Crowd: Arises taps into a network of 25,000 independent contractor/small businesses to find the right person to service our customers customers Unparalleled Flexibility 24/7: due to (a) number of hours worked per week (b) our pay for performance model and (c) we source 2-2.5 times the number of people needed to provide coverage 24/7 Cost Effective Solution: Save companies 20-50% on their current spend due to our flexibility Ageros Crowd: Targeted our network for people that had previous roadside experience

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Measurable Results
The Power to Perform

Ageros Results: Met the Customer Satisfaction Metrics Point of View on Crowdsourcing: Powerful model that taps into a latent workforce to provide top notch customer service and flexibility

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QUESTIONS & ANSWERS

John A. Meyer Robert Camacho

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