ErinHolland

KEY SKILLS PROFILE Strong client facing skills - developed strong personal relationships liaising with editors daily whilst working as a runner at the BBC. Excellent communications skills - Oral communication, written communication and presentation experience established through my studies. Also required to build rapport with customers during time spent in retail. Professional and friendly tele !one manner " developed through 2 years experience in a market research call centre. Strong #ritten skills " matured in an academic environment producing a variety o essays and evaluations whilst studying at university. Pro$ect management " established independence and adaptability through acting, devising and directing modules at !niversity. "eveloped collaboration, sel motivation and the ability to cope with pressure and change. Sales skills " Over 2 years sales experience working in a competitive retail environment, exceeding expectations and driven by targets under challenging circumstances. Hard #orking% resilient and tenacious " currently working over 2# hours a week whilst in inal year o university. $xtremely driven with a great energy and enthusiasm or li e.

E&'()*IO+ ,runel 'ni-ersity% London. 2#%% & 2#%' BA (heatre )tudies, undergraduate currently in inal year.

/ )-Le-els% St &ominic0s Sixt! Form (ollege% Harro# 1all taken 2une 34456 * $nglish +iterature ,C- (heatre )tudies ,A- .istory o Art ,"74 8(SE0s 8rade )-( including Englis!% 9at!s% History and Frenc!: Sacred Heart Language (ollege% Harro# 1taken 2une 344;6 E9PLOY9E+*. Oceana% <atford. 2anuary 347/ " 9ay 347/: *$mployed part time as a club promoter while studying at university. "uties include, in orming the public o the latest promotions the club has to o er, dealing with any enquiries, handling cash at the box o ice and visiting universities, shops and o ices to deliver our latest o ers. (he role requires me to obtain a high level o energy and customer service.

*!e &iner% Kensal Rise. 2uly 3473 " Se tem=er 3473: *$mployed part time as waitress over the duration o the summer. "uties include taking orders, serving ood and drinks, cleaning, handling cash and was required to have a high level o customer service at all times. H>9. ) ril 3473 " 2uly 3473: *$mployed as a part time member o the delivery team or ./0 )t 1auls. "uties include being there to receive and check the deliveries at 2.3#am, unload the crates and hang and tag the stock which involves working at a ast pace in order to have certain stock on the shop loor by a certain time. 4 also deal with some o the stores admin such as orders and trans ers and 4 serve customers on the till and itting room when needed. Kris 1S ring Retail6. Oct 3477 " Fe=ruary 3473 *$mployed as a weekend sales advisor. "uties include serving customers, handling cash, helping them in the itting room and advising them with their purchases. .andling deliveries, helping arrange the visual merchandising on the shop loor and dressing mannequins. 9iller > (arter% Harro# <eald% 2uly 3477- Se tem=er 3477: -$mployed as a Barmaid and waitress or the duration o the )ummer .oliday. "uties included dealing with customers on a daily basis ace to ace, serving the customers drinks and ood, the opening and closing o the bar and cleaning and locking up at the end o the day. I sos 9ori% Harro#% Fe=uary 3477- 2uly 3477: *$mployed as a (elephone )urveyor. "uties include dealing with customers on a day to day basis over the phone and ace to ace, collecting data and inputting in ormation onto the computer systems. 4 am required to have a high level o customer service at all times. 9iss Selfridge% Selfridges% Octo=er 3474 " 2anuary 3477: -$mployed as )ale5s advisor. "uties include serving customers at till, handling cash, helping them in the itting room and advising them with their purchases. .andling deliveries, helping arrange the visual merchandising on the shop loor and dressing mannequins. ,,(% <!ite (ity% &ecem=er 3445 " Se tem=er 3474: - $mployed as 1ost 1roduction 6unner. "uties include taking care o the $ditor5s needs, making drinks, collecting packages, overseeing the smooth running o a tape library and handling any problems that occur. 4 was required to have attention to detail when logging the tapes using excel and entering data, 4 was also responsible or some o the o ice iling. I sos 9ori% Harro#% +o-em=er 344?-Se tem=er 3445: -$mployed part time during my studies as (elephone )urveyor. "uties included dealing with customers on a day to day basis over the phone and ace to ace, collecting data inputting in ormation onto the computer systems. 4 was required to have a high level o customer service at all times. 9orrison0s% Hatc! End% Octo=er 344; - Se tem=er 344?: -$mployed part time during my studies as Cashier. "uties included cash handling, organisation o stock, interaction with customers and helping them with their queries. 7orked in various parts o the store which enabled me to adapt to di erent environments and tasks. 6e erences available upon request. <ORK E@PERIE+(E. )ummer 2##8* 9olunteered to help a local .arrow band, with the organisation o a per ormance at a local youth club. (his included organisation o ticket sales, promotion o

the event and supervising the decoration and sound set up o the venue. )&&I*O+)L I+FOR9)*IO+. - 4( skills. 7ord: $xcel:1ower1oint, $*mail:4nternet. - 4nterests and .obbies; have helped in the organisation o music concerts in various venues across +ondon. 4 also en<oy helping a number o small local bands with their promotional work. 4 like to spend a lot o my time going to musical events and concerts all over the country.