COMMISSION SENSITIVE

UNCLASSIFIED
MEMORANDUM FOR THE RECORD

Event: Elsa Strong, 9/11 family member

Type: Conference Call

Date: April 22, 2004

Prepared by: JohnRaidt

Special Access Issues: None

Team: 7

Participants (non-Commission): ..----"""

....---•" Responder/Family
Participants (Commission): John Raidt and Bill Johnstone m ac'

Location: GSA conference room \t 2:20 EOT John Raidt and B

I T'Ms. Strong received a voicemail from her sister Linda Gronlund aboaro
UA#93.

-Ms. Strong affirmed that she did not talk to Linda Grondlund while Ms. Gronlund was
in-flight on UAL 93 on 9/11. Ms. Strong said that she retrieved a voicemail message
from Ms. Gronlund during the flight.

—Ms. Strong affirmed that the taped message/transcript is the full record of the
communication she received from Ms. Gronlund.

—Ms. Strong stated that information provided to the FBI by Dicki and Robert Macy was
incorrect. Ms. Strong did not tell Dicki Macy that Ms. Gronlund had stated:

"The terrorists repeated that they were all to be killed and that the pilot
had redirected the plane. The terrorists told them that the plane was going
to the White House."

-Ms. Strong stated that no such information was provided by Ms. Gronlund. What was
on the tape is all the information that was communicated.
BEGPRODNO : M-iNT-oooo9983
BEGBATES : 265A-NY-280350-302-4080
DATE = 09/11/2001
FBIDESCR : INTERVIEW OF ELSA STRONG
INPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in August)
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/12/2001

On September 11,2001, ELSA STRONG.I 1 9 / 1! Flrst

J was advised Respoiider/Family
of the identity of the interviewing Agent and purpose of the Privacy
interview. Ms. STRONG supplied the following information:

STRONG advised that her sister, LINDA GRONLUND. 38 Indian

Trail North, Greenwood Lake, New York, 10925, telephone 845/477-
2646, had been aboard UNITED AIRLINES Flight 93 which crashed
earlier this day outside of Pittsburgh, Pennsylvania.

She advised that she was aware of the fact that her
sister was flying from Newark, New Jersey to San Francisco,
California on UNITED AIRLINES Flight 93 this morning. Earlier this
morning, she had telephonically spoken to her sister who was about
to leave on Flight 93. Her sister advised her of her travel
itinerary to include her return to Newark on September 19, 2001 on
UNITED AIRLINES Flight 92. GRONLUND also advised STRONG that she
had her cell phone with her but it had a low charge and that she
could be reached through her boyfriend's cell phone, 973/903-9179.
GRONLUND'S boyfriend, JOSEPH DeLUCCA was accompanying her on this
flight.

STRONG advised that she had been away from her home
during the earlier part of the morning and had returned at
approximately 10:30 to 10:45 a.m. At this time, she checked her
telephone answering machine. The first message was from her mother
asking if she had heard anything about the events in New York. The
second message was from her sister aboard UNITED Flight 93.

The message from her sister, LINDA GRONLUND. which was

time stamped at 9:51 a.m., was short, less than one minute. On the
message, GRONLUND advised that the aircraft she was on was being
hijacked by terrorists and that they had a bomb. The terrorists
also stated that they had already taken down the WORLD TRADE
CENTER. She further expressed the feeling that they were about to
die. The rest of the message was of a personal nature, relating
how much she loves them and where they could find her personal
papers in a safe at her home and the combination. She then quickly
ended the call.

Investigation on at
09/1 1/2001 Amherst, New Hampshire

File # Date dictated

09/12/2001
by 9/_ll Law Enforcement Privacy

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;

April 27, 2004 12:12 pm Page

 it and its contents are not to be distributed outside your agency.

[PDF page 1]

FD-302a (Rev. 10-6-95)

265D-NY-280350

Continuation of FD-302 of EISA STRONG , On 09/11/2001 , Page 2

STRONG then furnished the writer with a SONY micro-

cassette which had been removed from their G.E. Pro Series
Communication Center telephone answering machine. She advised that
she and her husband, TOM, had listened twice to the tape, and that
even though the tape was three years old and used daily, it was in
good condition. The writer then checked the current time on the
answering machine and noted that it was approximately three minutes
fast, showing 7:50 p.m. compared to 7:47 p.m. on the writer's
watch. STRONG advised that the approximately 9:51 a.m. time
notification on the recording was at the end of the message.

[PDF page 2]

April 27, 2004 12:12pm Page 2

BEGPRODNO : M-INT-00009985
BEGBATES : 265A-NY-280350-302-4082
DATE = 09/11/2001
FBIDESCR : INTERVIEW OF EISA STRONG
INPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in August)
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/12/2001

At approximately 6:45 p.m. on September 11 ?nni

writer was telephonicallv contacted hv Fl RA STRONG / I
I ISTRQNG
advised that her sister. LINDA GRONLUND. was aboard UNITED AIRLINES
Flight 93 which crashed this morning outside of Pittsburgh,
Pennsylvania. She further advised that she had received a message
from her sister while aboard the hijacked flight. STRONG advised
that this message was on a cassette tape and that she would make it
available to the FEDERAL BUREAU OF INVESTIGATION FBI.

At approximately 7:30 p.m., the writer interviewed STRONG

in reference to this matter and received the cassette tape
recording from her answering machine. This tape was then
transported by the writer directly to the FBI Office in Boston,
Massachusetts, and turned it over to Assistant Special Agent in
Charge ASAC JAMES D. BURKETT at approximately 9:20 p.m.

Investigation on at
09/11/2001 Amherst, New Hampshire

File # Date dictated

265D-NY-280350 09/12/2001
by 9/11 Law Enforcement Privacy

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

April 27, 2004 12:12pm Page 1

BEGPRODNO : M-INT-00074651
BEGBATES : 265A-NY-280350-302-25851
DATE = 09/13/2001
FBIDESCR : ELSA STRONG
INPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in August)
FULLTEXT : FD-302 (Rev. 10-6-95)

-1 -
FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/30/2001

ELSA STRONG. DOBf

9/11 First
J was interviewed telephonically at|_ J After Re spender/ Family
being advised of the identity of the interviewing agent, and the Privacy
nature of the interview, she provided the following information:

STRONG provided the following personal information about

her sister, LINDA GRONLUND:

Name: LINDA GRONLUND

DOB: 09/13/1954
SSN: 084-44-5155
Address: 38 Indian Trail, N. Greenwood
Lake, NY
Telephone: 845 477-2646
FOB: Roslyn, New York
Employer: BMW North America
1 BMW Plaza
Montvale, NJ 07645
Job Title: Manager, Environmental
Engineering
Scars: several scars on one hand from a
bicycle accident
Identifying Info: Sometimes wore an Allergy alert
necklace

STRONG stated GRONLUND and JOSEPH DELUCA were on United

Airlines Flight 93 to San Francisco because they were going to the
wine country for a vacation. GRONLUND and DELUCA were dating.
STRONG believed that GRONLUND paid for her ticket and DELUCA's
ticket via a credit card, but she was not sure. STRONG believed
that GRONLUND had paid for both tickets because the ticket receipt
had both their names on it. '_.-•••'' : 9 / l l Law
Enforcement
STRONG stated she had spoken with Federal Bureau of ..
Investigation FBI AaentL /from the Boston Office on... Privacy
the day of the crash. Agent] pad come to STRONG'S tibuse and

Investigation on at ...
9/14/01 Greenwood Lake telephonically

File# Date dictated

265A-NY-280350
\s document contains neither recommendations nor conclusions of the F
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

April 27, 2004 12:12pm Page 1

 [PDF page 1]

FD-302a (Rev. 10-6-95)

265A-NY-280350

Continuation of FD-302 of ELSA STRONG , On 9/14/01 .Page 2

taken the cassette tape from her answering machine because GRONLUND
had left a message at either 9:51 or 9:54 that the plane she was on
was being hijacked. STRONG stated the message GRONLUND left said
that she was on United flight 93 and it had been hijacked by
terrorists who said they had a bomb. GRONLUND had stated that the
terrorist had already attacked the World Trade Center WTC and
they threatened to do the same type of bombing attack. STRONG
stated she did not know how GRONLUND knew WTC had been attacked.

STRONG did not know if GRONLUND took her personal vehicle

or company vehicle to the airport. STRONG was trying to find out
through GRONLUND's friends.

STRONG stated the last time she spoke to GRONLUND was at

8:0 am on 9/11/01. GRONLUND had called to provide flight
information and say hello. STRONG stated she spoke to CAROL DELUCA
the sister of JOSEPH DELUCA on 9/13/01 about her brother. CAROL
DELUCA can be reached! t-She.lives.in.Middletown, New
JerSey' 9/11 First
[PDF page 2] Responder/Family
Privacy

April 27, 2004 12:12 pm Page 2

BEGPRODNO : M-INT-00034935
BEGBATES : 265A-NY-28035Q-302-42003 9/U pirst
DATE = 09/27/2001 _, ' „ .,
FBIDESCR : CAROL HUGHES, JOSEPH DELUCA Kesponder/bamily
INPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in August) Privacy
FULLTEXT : FD-302 (Rev. 10-6-95) i

-1 - \L BUREAU OF INVESTIGATION

Date of transcription '

Reference Lead Control Number NK 4968

CAROL HUGHES HUGHES/

I social security numoeri I was interviewed at

her residence. After being advised of the identity of the
interviewing agents and the purpose of the interview, the following
information was provided:

HUGHES identified her brother as JOSEPH DELUCA DELUCA,

who was employed as a engineer for PFIZER, INC, Morris Plains, New
Jersey. She provided her brother's date of birth as April 5,1949,
and place of birth as Newark, New Jersey.

HUGHES confirmed that DELUCA lived at 38 Pasture Court,

Ledgewood, New Jersey.

HUGHES did not believe her brother had any particular

clearances other then what he may have had with PFIZER. On
September 11, 2001. DELUCA was aboard UNITED AIRLINES flight 93,
which was to fly from Newark, New Jersey, to San Francisco,
California. DELUCA was traveling with his girlfriend LINDA
GRONLUND whom HUGHES believed may have been traveling to California
for business. HUGHES could not recall her last contact with her
brother, however, she said that her brother called her father from
the aircraft telling his father that they had been hijacked and
that he loved him.

HUGHES would like to be informed of the progress of the

investigation. Victim/Witness Assistance Program brochures were
provided to the HUGHES for both herself and her parents, as well as
business cards of the interviewing agents.

Investigation on at
09/26/2001 Belford, New Jersey

File # Date dictated

?R5A-NY-?an3Sfl-NIK 09/27/2001
9/11 Law Enforcement Privacy
by
This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

April 27, 2004 12:17pm Pa9e 1

 [PDF page 1]

April 27, 2004 12:17 pm Page 2

 l/ft 13

BEGPRODNO : M-INT-00001530
BEGBATES : 265A-NY-280350-302-1123
DATE =09/13/2001 ____»____
FBIDESCR : ROBERT D. MACY INTERVIEW BY SA| |
INPUTBATCH : NCTAJ)04 (1st Batch of unredacted 3UZS delivered in August)
FULLTEXT : FD-302 (Rev. 10-6-95)

- 1-

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/1 3/2001

ROBERT *.
D. iMACY. date
Tinvi.w n r oof
w ibirthl
iflm ... ,
.9/11 First
Director Community \ Responder/ Family
Services, Arbour Trauma Center, Boston, MA, was interviewed at the / p / T, , _
Hilton Hotel, Logan Airport and provided the following information: / nvac>

MACY spoke with his wife, DICKI JOHNSON MACY. who advis.ed
that the wife of her brother THOMAS STRONG ELSA STRONG received a/ ;
telephone call from her sister who was aboard United Airlines /9/H Law
Flight 93, Newark to San Francisco. The sister's husband was also . / Enforcement
on board the plane. Sometime after takeoff, ELSA received a cell . p
phone call from her sister. MACY stated that the following / / 1nvacy
conversation was relayed to his wife by ELSA. The sister stated
that terrorists were on the plane and they were all going to be
killed. She wanted to tell ELSA where her will was located. She / ,/'
repeated that they were all to be killed and that the pilot had / /
redirected the plane. The terrorists told them that the plane was
going to the White House. .:'

ELSA recorded the conversation with her sister and has

custody of the tape. She has received telephone calls from the /
press, specifically the USAToday newspaper, inquiring about any
information she might have. She has not made any comment. /

ELSA STRONG can be reached afl I

Investigation on 9/11/2001 /at Boston, Massachusetts

File# 265D-NY-280350 , Date dictated 9/13/01

by I I
This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI
and is loaned to your agency;
it and its contents are not to be distributed outside your agency.

[PDF page 1]

April 7, 2004 1:03 pm Page 1

BEGFRODNO : M-INT-00009970
BEGBATES : 265A-NY-280350-302-4069
DATE =09/11/2001
FBIDESCR : INTERVIEW OF ALICE ANN HOGLAN
INPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in August)
FULLTEXT : 09/11/01

Alice Ann Hoglan, a white female, date of birth

1 telephonically contacted the Federal Bureau of

Investigation. [traveled to
. conduct
the interview. Participating in the interview were Alice H6glah,
Kathleen Brady Hoglan, and Carol Phip[3S- After being advteed of 9/11 First
the identity of the interviewing agents, the following Responder/Family
information was provided: \.
Privacy
Carol Phipps. a white female, date of birthl '••-,---" \ ., -•-'" "-•• L \....

advised that she is a family friend and is staying with the

Hoglan family at I "Tirr'6'rder to help care for .
the Hoglan's newborn triplets. Phipps advised that at about •..
6:35am PST on 09/11/01 the telephone rang. Phipps answered the 9/11
telephone but no one was on the line. A few minutes later the
telephone rang again. The caller, a male, stated, "Get Alice or Personal
Kathy quickly." Privacy

Phipps asked, "Is this Lee?"

The caller stated, "No, get Alice or Kathy quickly!" /

•'9/11 Law
Phipps called out for Alice or Kathy. Kathy Hoglan
took the telephone. Enforcement
Privacy
Kathleen Bradv Hoalan. tte.of birth
bir
California,
JCalifor
lowing
Jprovided the following
information:

As she ran to answer the telephone, she looked at the

clock. The time was 6:44 a.m. PST. Hoglan recognized the
caller's voice as that of her nephew, Mark Bingham. Bingham
stated:

'This is Mark, 1 want to let you guys know that I love

you, in case I don't see you again. I'm on United Airlines, /
Flight 93, If s being hijacked."

09/11/01 San Jose, California

265D-NY-280350 09/11/01

[PDF page 1]

265D-NY-280350

Hoglan 09/11/01 2

Hoglan said, " We love you too. Let me get your mom.

Hoglan then called out for Bingham's mother, Alice.

April 2, 2004 3:22 pm Page 1

 Alice Hoglan is staying at I Hrr order 9/11 First
to help her brother and his wife, Kathy Hoglan, with their Respoiider/Family
newborn triplets. She. picked up the telephone and recognized the •".,,.
voice of her son, Mark Bingham. He stated the following: * nvacy

" Hello mom, this is Mark Bingham. I'm flying from

Newark to San Francisco. I'm catling from the air phone. The
plane has been taken over by three guys. They say they have a
bomb."

Hoglan asked, "Who are these guys?"

Mark answered, "Yes, if s true . . . " The phone went

dead in the middle of his sentence.

Alice Hoglan advised that the entire time Bingham was

on the telephone was no more than three minutes. She left
messages on his cell phone voice mail with the hope that he would
hear them.

Alice Hoglan advised that the caller was her son. Mark
Kendell Bingham, a white male, date of birth 05/22/70. He is
unmarried and travels between San Francisco and New York
regularly in his business. He is in public relations and owns
his own company The Bingham Group. His address is 429 W. 24th
Street, Apt. 1 E, NY NY 10011-1225, telephone number 646638-
9358.

[PDF page 2]

April 2, 2004 3:22 pm Page 2