D0"/)2/,*/-6&,-&,-

!"SSON #!$N
Sub .ode: &" '('' Sub Name: TOT$! /U$!0T1 M$N$&"M"NT Unit: 0 Branch: .hemical "n ineerin Semester: 2

!#%&" '('' !# Rev) No: (( *ate: +,)+')++ #a e + of -

Unit syllabus: Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM TQM Frame or! - "ontri#utions of Deming$ %uran and "ros#y Barriers to TQM& Objective: To give t'e students an overvie of TQM$ various Quality a ards and to e(plain t'e importance of Top Management "ommitment i&e&$ )eaders'ip$ t'e primary driver of TQM in any organisation in detail& Session No * . 3 + 4 5 6 7 Topics to be covered Introduction of TQM$ 'o it is different from ot'er traditional ay of management Need for quality - Evolution of quality Definition of quality - Dimensions of manufacturing and service quality Basic concepts of TQM$ Definition of TQM TQM Frame or! "ontri#utions of Deming "ontri#utions of %uran and "ros#y Barriers to TQM 8evision of t'e a#ove topics "9T I Time in Minutes +, +, +, +, +, +, +, +, +, *$-$. BB / 012 Books Referred Teachin Method

D0"/)2/,*/-6&,-&,-

!"SSON #!$N
Sub .ode: &" '('' Sub Name: TOT$! /U$!0T1 M$N$&"M"NT Unit: 00 Branch: .hemical "n ineerin Semester: 2

!#%&" '('' !# Rev) No: (( *ate: +,)+')++ #a e ' of -

Unit syllabus: )eaders'ip :trategic quality planning$ Quality statements - "ustomer focus "ustomer orientation$ "ustomer satisfaction$ "ustomer complaints$ "ustomer retention - Employee involvement Motivation$ Empo erment$ Team and Team or!$ 8ecognition and 8e ard$ 2erformance appraisal "ontinuous process improvement 2D:9 cycle$ +s$ ;ai<en - :upplier partners'ip 2artnering$ :upplier selection$ :upplier 8ating& Objective: T'e students ill understand t'e TQM concepts li!e customer Focus$ Employee Focus and t'eir involvement and :upplier Management& T'e need to 'ave proper metrics is 'ig'lig'ted& Session Time in Books Teachin Topics to be covered No Minutes Referred Method *, )eaders'ip statements :trategic quality planning$ Quality +,

** **. *3 *+ *4 *5 *6

"ustomer focus "ustomer orientation$ "ustomer satisfaction "ustomer complaints$ "ustomer retention Employee involvement Motivation and Empo erment Team and Team or! 8ecognition and 8e ard$ 2erformance appraisal "ontinuous process improvement 2D:9 cycle +s and ;ai<en :upplier partners'ip 2artnering$ :upplier selection$ :upplier 8ating& "9T II

+, +, +, +, +, +, +, +, *$BB/012

D0"/)2/,*/-6&,-&,-

!"SSON #!$N
Sub .ode: &" '('' Sub Name: TOT$! /U$!0T1 M$N$&"M"NT Unit: 000 Branch: .hemical "n ineerin Semester: 2

!#%&" '('' !# Rev) No: (( *ate: +,)+')++ #a e , of -

Unit syllabus: T'e seven traditional tools of quality Ne management tools :i(-sigma= "oncepts$ met'odology$ applications to manufacturing$ service sector including IT Benc' mar!ing 8eason to #enc' mar!$ Benc' mar!ing process FME9 :tages$ Types& Objective: E(posure to students on t'e #asic and ne applications$ #enc'mar!ing and FME9 Session No *7 -, -* --. -3 -+ -4 -5 seven management tools$ si( sigma and its

Topics to be covered T'e seven traditional tools of quality Ne management tools :i(-sigma= "oncepts and met'odology 9pplications of si( sigma in #ot' manufacturing and service sector Benc' mar!ing 8eason to #enc' mar! Benc' mar!ing process Introduction of FME9 and its stages 2rocess of FME9 8evie of t'e a#ove topics "9T III

Time in Minutes +, +, +, +, +, +, +, +, +, +,

Books Referred

Teachin Method

*$-$.

BB / 012

D0"/)2/,*/-6&,-&,-

!"SSON #!$N
Sub .ode: &" '('' Sub Name: TOT$! /U$!0T1 M$N$&"M"NT Unit: 04 Branch: .hemical "n ineerin Unit syllabus: Semester: 2

!#%&" '('' !# Rev) No: (( *ate: +,)+')++ #a e 3 of -

Quality circles Quality Function Deployment >QFD? Taguc'i quality loss function T2M "oncepts$ improvement needs "ost of Quality 2erformance measures& Objective: Detailed discussion on ma@or TQM tools li!e #enc'mar!ing $QFD$ Quality loss function$ T2M and cost of quality Session No -6 -7 ., .* .Time in Minutes +, +, +, +, +, *$-$3 +, +, +, +, BB/012 Books Referred Teachin Method

Topics to be covered Quality "ircles its formation$ process and application Quality Function Deployment >QFD?- Introduction$ QFD Team$ QFD 2rocess$ Benefits of QFD Building a 1ouse of Quality$ Building a 1ouse of Quality$ "ontd& it' e(amples Taguc'i Quality )oss Function-Introduction$ )oss Function$ Nominal T'e Best$ 9verage )oss$ 0t'er )oss Functions$ simple pro#lems Total 2roductive Maintenance-Introduction$ 2lan$ )earning t'e Ne 2'ilosop'y$ Training A Improvement Needs "ost of quality and its impact 2erformance measures "ase :tudy Discussion "9T IB

..

.3 .+ .4

D0"/)2/,*/-6&,-&,-

!"SSON #!$N
Sub .ode: &" '('' Sub Name: TOT$! /U$!0T1 M$N$&"M"NT Unit: 4 Branch: .hemical "n ineerin Semester: 2

!#%&" '('' !# Rev) No: (( *ate: +,)+')++ #a e + of -

Unit syllabus: Need for I:0 7,,, - I:0 7,,,--,,, Quality :ystem Elements$ Documentation$ Quality auditingQ: 7,,, I:0 *3,,, "oncepts$ 8equirements and Benefits "ase studies of TQM implementation in manufacturing and service sectors including IT& & Objective: Detailed e(posure to students on various quality systems li!e I:0& Session No .5 Time in Minutes +, Books Referred Teachin Method

Topics to be covered Introduction to T: *4737$ I:0 7,,,$ Benefits$ Quality :ystems-:tandards$ 8equirements of Quality :ystem-:cope A QM: 8equirements of Quality :ystem >"ontd&$? Management responsi#ility$ 8esource Management$ 2roduct 8eali<ation& 8equirements of Quality :ystem >"ontd&$? Measurement$ 9nalysis A Improvement Documentation Implementation A Documentation$ "ase study Quality 9uditing$ 8egistration I:0 *3,,,= Introduction$ Benefits and "oncepts& :eries$ :tandards$

.6

+,

.7

+, +, +, +, +, +, *$-$.$3 BB / 012

3, 3* 33. 33 3+

I:0 *3,,,= 8equirements-Ceneral$ 2olicy and 2lanning "ase studies of TQM implementation 8evie of Dnit + and previous units& "9T B

D0"/)2/,*/-6&,-&,-

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Sub .ode: &" '('' Sub Name: TOT$! /U$!0T1 M$N$&"M"NT Branch: .hemical "n ineerin .ourse *elivery #lan: Eee! * . 3 + 4 5 6 I II 7 *, ** Semester: 2

!#%&" '('' !# Rev) No: (( *ate: +,)+')++ #a e - of -

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T"5T BOO6: *& Dale 1&Besterfiled$ et at&$ Total Quality Management$ 2earson Education 9sia$ *777& >Indian reprint -,,-?& R"7"R"N."S: . 3 + 4 %ames 8&Evans A Eilliam M&)idsay$ T'e Management and "ontrol of Quality$ >+ t' Edition?$ :out'-Eestern >T'omson )earning?$ -,,Feigen#aum&9&B& FTotal Quality Management$ McCra -1ill$ *77*& 0a!land&%&:& FTotal Quality Management Butter ort' 1cinemann )td&$ 0(ford& *767& Narayana B& and :reenivasan$ N&:& Quality Management "oncepts and Tas!s$ International *774& Geiri& FTotal Quality Management for Engineers$ Eood 1ead 2u#lis'ers$ *77*& #repared by Si nature Name 2)& Dmayal ;arpagam Dr&8&2art'i#an 10D-"1 $pproved by Ne 9ge

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