SUBMITTED TO SHAMALAJI SCHOOL OF BUSINESS ADMINISTRATION AND MANAGEMENT IN PARTICAL FULFILLMENT OF THE REQUIRMENT OF THE AWARD FOR THE

DEGREE OF BACHLOR OF BUSINESS ADMINISTRATION

Faculty Guide:Assistant prof ! Mr" Hit#s$ R Mistr% Prof#ssor Hira& Dar'i

Submitted by (JAYSWAL JYOTI G) *Bat+$ ,-./!,-.01 Enro&&2#nt No" 3...4-5.05,.BBA6 BBA SEMESTER /

SHAMALAJI SCHOOL OF BUSIN SS A!MINIST"ATION AN! MANAG M NT BBA PROGRAMME

Affi&iat#7 to 7r" 8a8asa$#8 op#nUni9#rsit% A$2#7a8a7 TABL OF CONT NT

METHODOLOG: TITLE PAGE DATA ANAL:SIS AND INTERPRETATION E;ECUTI<E SUMMAR: FINDINGS AND RECOMMENDATION INDE; PAGE CONCLUSION INTRODUCTION REFERENCE LIST BAC=GROUND APPENDICES

! CLA"ATION

BAC#G"OUN!

I$du%t&y O'e&'ie(
A>ri+?&t?r# is t$# &%n+$pin of t$# In7ian #+ono2%" Ens?rin> foo7 s#+?rit% for 2or# t$an . 8n In7ian pop?&ation @it$ 7i2inis$in> +?&ti9a8&# &an7 r#so?r+# is a $#r+?&#an tasA" T$is n#+#ssitat#s ?s# of $i>$ %i#&7in> 9ari#t% of s##7s1 8a&an+# ?s# of f#rti&iB#rs1 '?7i+io?s ?s# of C?a&it% p#sti+i7#s a&on> @it$ #7?+ation to far2#rs an7 t$# ?s# of 2o7#rn far2in> t#+$niC?#s"

T$# pro7?+tion of In7ian p#sti+i7#s in7?str% $as a&2ost r#2ain#7 sta8&# at 3D1--- MT 7?rin> F:-3!-E" In 9a&?# t#r2s1 t$# siB# of t$# In7ian p#sti+i7# in7?str% @as #sti2at#7 at Rs"E3 8n for ,--31 in+&?7in> #Fports of Rs"03 8n"

P#r $#+tar# +ons?2ption of p#sti+i7# is &o@ in In7ia at /3. >ra2s @$#n +o2par#7 to t$# @or&7 a9#ra># of D-- >ra2s" Lo@ +ons?2ption +an 8# attri8?t#7 to fra>2#nt#7 &an7 $o&7in>s1 &o@#r &#9#& of irri>ation1 7#p#n7#n+# on 2onsoons1 &o@ a@ar#n#ss a2on> far2#rs a8o?t t$# 8#n#fits of ?sa># of p#sti+i7#s #t+" In7ia1 8#in> a tropi+a& +o?ntr%1 t$# +ons?2ption patt#rn is a&so 2or# sA#@#7 to@ar7s ins#+ti+i7#s @$i+$ a++o?nt#7 for 4,G of t$# tota& p#sti+i7# +ons?2ption in F:-3" Ri+# is t$# $i>$#st p#sti+i7#s +ons?2in> +rop" Of t$# tota& p#sti+i7#s +ons?2ption1 ,D"EG is +ons?2#7 8% ri+#" An7$ra Pra7#s$ is t$# $i>$#st p#sti+i7#s +ons?2in> stat# (,/G) fo&&o@#7 8% P?n'a8 H Ma$aras$tra"

In7ia 7?# to its in$#r#nt str#n>t$ of &o@!+ost 2an?fa+t?rin> an7 C?a&ifi#7 &o@!+ost 2anpo@#r is a n#t #Fport#r of p#sti+i7#s to +o?ntri#s s?+$ as USA an7 so2# E?rop#an H Afri+an +o?ntri#s" EFports for2#7 0E"DG of tota& in7?str% t?rno9#r in F:-3 an7 $a9# >ro@n at a Co2po?n7#7 Ann?a& Gro@t$ Rat# (CAGR) of ,E"-DG fro2 F:-0 to F:-3"

Prior to ,--D1 i"#" in t$# pro+#ss pat#nt r#>i2#1 In7ian +o2pani#s fo+?s#7 on app&i#7 r#s#ar+$ an7 +on+#ntrat#7 on 2arA#tin> >#n#ri+ an7 off!pat#nt pro7?+ts" D?# to t$is1 t$# RHD #Fp#ns# 8% In7ian +o2pani#s @as &o@#r at approFi2at#&% .G of t?rno9#r" G&o8a& +o2pani#s fo+?s#7 on $i>$!#n7 sp#+ia&t% pro7?+ts an7 7o2inat#7 t$# 2arA#t for pat#nt#7 n#@ 2o&#+?&#s" G&o8a&&%1 p#sti+i7#s +o2pani#s sp#n7 3!.-G of t$#ir t?rno9#r on RHD" Ho@#9#r1 @it$ t$# ons#t of t$# pro7?+t pat#nt r#>i2# in In7ia sin+# ,--D1 t$# In7ian +o2pani#s @i&& n##7 to in+r#as# RHD #Fp#ns# to 2##t +o2p#tition fro2 MNCs" A&t#rnati9#&% In7ian +o2pani#s +an 8# +o2p#titi9# in t$# ar#a of Contra+t R#s#ar+$ An7 Man?fa+t?rin> S#r9i+#s (CRAMS)"

Wit$ t$# a79#nt of t$# Int#>rat#7 P#st Mana>#2#nt (IPM) t#+$niC?#1 t$# ?s# of 8io! p#sti+i7#s an7 G#n#ti+a&&% Mo7ifi#7 (GM) s##7s $as in+r#as#7" G&o8a&&%1 GM s##7s ar# ?s#7 2ain&% for +o22#r+ia& +rops &iA# +otton1 2aiB#1 so%a8#an an7 +ano&a" In In7ia1 Bt +otton is @i7#&% ?s#7 an7 t$# a+r#a># stoo7 at 5"4. 2n $a for ,--31 a >ro@t$ of ,/G o9#r t$# pr#9io?s %#ar" Us# of GM s##7s 2a% 7i2inis$ t$# ?s# of ins#+ti+i7#s 8?t t$# ?s# of $#r8i+i7#s 2a% i2pro9#"

CARE R#s#ar+$ f##&s t$at t$# 7#2an7 for p#sti+i7#s +an 8# a?>2#nt#7 on&% t$ro?>$ s?staina8&# >ro@t$ in a>ri+?&t?r#" Wit$ t$# >o9#rn2#ntIs fo+?s on 7#9#&op2#nt of t$# a>ri+?&t?r# s#+tor1 t$# in7?str% 2a% s## a 8#tt#r f?t?r#" T$# In7ian p#sti+i7# in7?str% is a&so &iA#&% to 2o9# to@ar7s t$# >&o8a& pro7?+t 2iF1 @it$ an in+r#as# in t$# ?s# of $#r8i+i7#s an7 f?n>i+i7#s" EFports @i&& +ontin?# to r#2ain t$# >ro@t$ 7ri9#r"

Co2pan% O9#r9i#@
HISTO"Y AN! ! ) LO*NM NT

<a&&a8$ Bio!S+i#n+# Li2it#7 for2#r&% G?'arat Ma+$in#r% Man?fa+t?r# Li2it#7 @as in+orporat#7 in In7ia 8% Lat# S$ri Tar?n&a& < C$at?r9#7% on F#8r?ar% ,1 .E54" T$# +o2pan% 2an?fa+t?rin> ?nit is &o+at#7 at B$a&#' an7 s?8 ?nits ar# in t$# In7or#1 P?n'a8 an7 H%7#ra8a7 @$#r# t$# a>ri+?&t?r# pro7?+ts ar# 2or# 9a&?#7" T$# +o2pan%Is prin+ipa& a+ti9it% is t$# 2an?fa+t?rin> of 7iff#r#nt A>ri+?&t?r# pro7?+t an7 @it$ t$at t$# pro7?+ts @$i+$ $#&ps t$# far2#r for #n#r>iBin> t$#r# p&ant an7 2#7i+in# &iA# fiproni& GR @$i+$ $#&p to prot#+t a>ainst t$# &#>an7" In t$# 8#>innin> %#ar .E54 on&% ins#+ti+i7# pro7?+t 8?t in t$# %#ar .E3, t$#% start#7 2an?fa+t?rin> 7iff#r#nt pro7?+ts &iA# $#r8i+i7#1 f?n>i+i7# an7 a+ri+i7# an7 t$# p&ant #n#r>iB#r pro7?+ts" <a&&a8$ Bio!S+i#n+# Li2it#7 is t$# &#a7in> s?pp&i#r of $i>$&% #n>in##r#71 app&i+ation +riti+a& #C?ip2#nt an7 s%st#2s for t$# +$#2i+a& pro+#ss in7?str%" T$# s?++#ss of t$# +o2pan% is 8as#7 on +&os# an7 +ontin?o?s int#ra+tion @it$ its +?sto2#rs1 inno9ati9# pro7?+ts1 app&i+ation #n>in##rin> +?sto2#r s?pport an7 a +o2p#titi9# 2an?fa+t?rin> +ost str?+t?r#" T$# In7ian a>ri+?&t?ra& an7 fin# +$#2i+a& s#>2#nt $as 8##n @itn#ssin> a stron> >ro@t$ for t$# past f#@ %#ars" T$# st#a7% str#a2 of 7r?>s t$at ar# >#ttin> off pat#nt prot#+tion @i&& pro9i7# In7ian >#n#ri+ 2an?fa+t?r# for s#9#ra& %#ars to +o2#" Capita& #Fp#n7it?r# in t$is s#>2#nt @i&& +ontin?# in t$# 2#7i?2 to &on> t#r2" Wit$ n#9#r +apa+iti#s 8#in> a77#7 8% #sta8&is$#7 +o2pani#s an7 n#@ +o2pani#s 8#in> for2#7 to 2an?fa+t?r# >#n#ri+ a+ti9# a>ri+?&t?ra& in>r#7i#nts an7 to off#r +ontra+t 2an?fa+t?rin> for 8ot$ 7o2#sti+ an7 o9#rs#as +o2pani#s"

Ob+ecti'e%

To a+$i#9# int#rnationa& stan7ar7 of #F+#&&#n+# in a&& asp#+t of 7i9#rsifi#7 8?sin#ss @it$ on +?sto2#r 7#&i>$t t$ro?>$ 9a&?# of pro7?+#s an7 +ost r#7?+tion" To taA# ?p t$# +$a&&#n>#s an7 7#9#&op 2or# a79an+#7 pro7?+ts @$i+$ +onsist#nt&% $#&p r#7?+# t$# $ar2f?& #ff#+ts on o?r #n9iron2#nt an7 +ons#r9# nat?ra& r#so?r+#s" To 2aFi2iB# +r#at# on a @#a&t$ 9a&?# an7 satisfa+tion for t$# sto+A$o&7#rs" To attain &#a7#rs$ip in 7#9#&op2#nt an7 assi2i&atin> stat# of t$# @#t t#+$no&o>% for +o2p#titi9# a79anta>#s" To fast +?&t?r# of parti+ipation an7 inno9ation for #2p&o%## >ro@t$ +ontri8?tion" To +?&ti9at# $i>$ stan7ar7 of 8?sin#ss #it$#r an7 tota& C?a&it% 2ana>#2#nt a stron> +orporat# i7#ntit% an7 8ran7 C?a&it%" To $#&p #nri+$ t$# C?a&it% of t$# +o22?nit% an7 pr#s#r9#r #+o&o>i+a& 8a&an+# an7 $#rita># t$ro?>$ a stron> #n9iron2#nt +ons+i#n+#"

)ISION

For t$# &ast /0 %#ars <a&&a8$ Bio!S+i#n+# Li2it#7 $as +ontri8?t#7 to nation 8?i&7in> a+ti9it% t$ro?>$ infrastr?+t?r# 7#9#&op#7 an7 8ot$ 2at#ria& $an7&in> so&?tion t$#r# 8% positi9# i2portin>" T$# &iA# $oo7 of 2i&&ions of pro2is# to 7o so in f?t?r# A##pin> t$# int#r#st of o?r +?sto2#r for#2ost in o?r 2in7s an7 n##7s" Co?ra>#o?s&% t$# +o2pan% s$a&& +ontin?#s to i2pro9# an7 a7opt#7 +$an>#s an7 8# a 2arA#t &#a7#r 8% a&@a%s r#2ainin> a st#p a$#a7 in t#+$no&o>% an7 C?a&it% an7 stri9# to @i7# o?r $oriBons >&o8a&iBation" T$#% s$a&& +r#at# a 'o%f?& an7 $app% fa2i&% of s2i&in> fo+?s t$ro?>$ &o9# an7 $on#st%

Products:T$# +o2pan% is a 2an?fa+t?r#r an7 7#a&#r of 9ario?s t%p#s of A>ri+?&t?r# pro7?+ts an71 P&ant En#r>iB#r pro7?+ts" <a&&a8$ 8io!s+i#n+# Li2it#7 a&so 2an?fa+t?r#s Ins#+ti+i7#s1 H#r8i+i7# F?n>i+i7# an7 A+ri+i7# pro7?+ts @$i+$ $#&ps in i2pro9#2#nt of t$# p&ant or far2s an7 A##p t$# >#r2s or ins#+ts a@a%" It $as s?pp&i#7 2or# t$an 0- 7iff#r#nt pro7?+ts as p#r t$# n##7s of t$#ir +?sto2#rs" T$#% 2a7# +orrosi9# pro+#ss#s to s?it +&i#ntIs sp#+ifi+ n##7s1 an7 &a8 r#a+tors" <a&&a8$ Bio!S+i#n+# Li2it#7 2an?fa+t?r#s @it$ a 9ari#t% of pro7?+ts as p#r t$# 7i#s#s of t$# far2" It a&so 2aA# a pro7?+t @$i+$ +ontro& of t#r2it#s in t$# 8?i&7in>" T$#% 2an?fa+t?r# t$# p?2ps @$i+$ ?s#7 in t$# far2 @$i&# spra%in> t$# 2#7i+in#s" T$# +o2pan% 2a7# siFt% 7iff#r#nt ins#+ti+i7# pro7?+ts1 t@o p&ant $or2ons pro7?+ts1 siF $#r8i+i7# pro7?+ts an7 #&#9#n f?n>i+i7# pro7?+ts"

Ac,ie'eme$t%:<a&&a8$ Bio!S+i#n+# Li2it#7 is a @or&7!+&ass or>aniBation @it$ ISO E--. ,--+#rtifi#7 +o2pan%" It is a&so a++r#7it#7 8% ASME an7 TU< for U Sta2p an7 ADM J HP - r#sp#+ti9#&%"

Ma+-& c-m.etit-&% -/ )allab, Bi- %cie$ce

.) A=SH BIO FERTILIKER1 <ADODARA ,) CHAMPION AGRO WORLD1 <ERA<AR1 RAJ=OT /) PESTIMADE GUJARAT1 AHMEDABAD 0) <IMA; CROP SCIENCE LIMITED1 RAJ=OT D) JAI SHREE RASA:AN UDH:OG LIMITED1 DELHI 4) SUPER CROP SAFE LIMITED1 AHMEDABAD

5) PARALIKE CROP SCIENCE1 AMRELI 3) PI INDUSTRIES1 PANOLI E) DE<ID:AL LIMITED1 AHMEDABAD .-) BARODA AGRO LIMITED1 <ADODARA ..) =RISHIDHAN LIMITED1 HARIANA .,) PESTINDIA LIMITED1 NEW DELHI

Mai$ F-cu%

It is ana&%sis of t$# <a&&a8$ Bio!S+i#n+# Li2it#7 On t$at Basis1 @# +an ana&%B# t$at @$at is t$# +?rr#nt position of t$# +o2pan% in t$# 2arA#t" Fro2 t$# +?rr#nt sit?ation t$# +o2pan%Is 2arA#t 9a&?# is $i>$ 8#+a?s# t$#% s#&& t$# pro7?+t @it$ t$# &o@ 2ar>in as +o2par# to t$# ot$#r +o2pan%" T$# +o2pan% 2ain&% fo+?s#s on t$# +on+#pt of t$# 0I+ t$at is .) CO!OPERATION ,) COMMITMENT /) CARING 0) CUSTOMER SATISFACTION

LIT "ATU" " )I W

A..lyi$0 T1M *&i$ci.le% i$ H"M2 T$# +?rr#nt #2p$asis on C?a&it% as a +o2p#titi9# strat#>% $as pro7?+#7 2an% 9i#@s r#>ar7in> t$# a+tions n#+#ssar% to a+$i#9# it" L#a7#rs in t$# C?a&it% 2o9#2#nt (D#2in>1 J?ran1 Cros8%1 an7 F#i>#n8a?2) $a9# propos#7 si2i&ar approa+$#s @$i+$ s$ar# +#rtain t$#2#s" T$#s# t$#2#s +an 8# s?22ariB#7 as fi9# 8asi+ prin+ip&#s Fo+?s on +?sto2#rsL n##7s" Fo+?s on pro8&#2 pr#9#ntion1 not +orr#+tion" MaA# +ontin?o?s i2pro9#2#nts s##A to 2##t +?sto2#rsL r#C?ir#2#nts on ti2#1 t$# first ti2#1 an7 #9#r% ti2#" App&% t$# t#a2 approa+$ to pro8&#2 so&9in>"

To instit?t# tota& C?a&it% 2ana>#2#nt as a p$i&osop$% @it$in an or>aniBation1 a&& #2p&o%##s 2?st +o2# to r#a&iB# t$at satisf%in> +?sto2#rs is #ss#ntia& to t$# &on>!r?n @#&&!8#in> of t$# fir2 an7 t$#ir 'o8s" No &on>#r is t$# +?sto2#r!7ri9#n fo+?s #F+&?si9# to t$# 2arA#tin> 7#part2#nt" B?t +?sto2#r satisfa+tion +an on&% 8# a+$i#9#7 aft#r first 7#finin> t$# +?sto2#r >ro?ps" T$# n#@ p#rsp#+ti9# $#r# is t$at a&& #2p&o%##s #Fist to s#r9# t$#ir +?sto2#r >ro?ps1 so2# int#rna& an7 so2# #Ft#rna& to t$# fir2" T$# $?2an r#so?r+#s 7#part2#nt $as int#rna& +?sto2#rs to satisf%1 @$i+$ in7ir#+t&% pro9i7#s ?&ti2at# satisfa+tion to #Ft#rna& +?sto2#rs" In a77ition to i7#ntif%in> +?sto2#r >ro?ps1 t$#r# ar# ot$#r #ss#ntia& tota& C?a&it% 2ana>#2#nt +?sto2#r iss?#s" C&arif%in> @$at pro7?+ts an7 s#r9i+#s @i&& pro9i7# 2aFi2?2 +?sto2#r satisfa+tion1 2#as?rin> satisfa+tion1 an7 +ontin?a&&% 2onitorin> an7 i2pro9in> t$# &#9#& of +?sto2#r satisfa+tion ar# a&& f?n7a2#nta& to t$# tota& C?a&it% 2ana>#2#nt p$i&osop$%" For t$# $?2an r#so?r+# 7#part2#nt1 app&%in> t$#s# tota& C?a&it% 2ana>#2#nt iss?#s @o?&7 trans&at# into i7#ntif%in> t$# #Fp#+tations of s#nior 2ana>#2#nt!!t$#ir prin+ipa& int#rna& +?sto2#r!!r#>ar7in> tota& C?a&it% 2ana>#2#nt1 an7 sp#ar$#a7in> t$# tota& C?a&it% 2ana>#2#nt pro>ra2Ls i2p&#2#ntation on t$# 8asis of t$os# #Fp#+tations" Tota& C?a&it% 2ana>#2#nt in pra+ti+# for $?2an r#so?r+# 2ana>#2#nt 2i>$t a&so 2#an p#rio7i+ s?r9#%s1 8ot$ for2a& an7 fa+#!to!fa+#M to 2onitor s#nior 2ana>#2#ntLs &#9#&s of satisfa+tion as t$# tota& C?a&it% 2ana>#2#nt pro+#ss ?nfo&7s"

M THO!OLOGY

" S A"CH M THO!OLOGY

"e%ea&c, !e%i0$:

T$# r#s#ar+$ 7#si>n of t$is st?7% @o?&7 8# 7#s+ripti9# in nat?r#"

S-u&ce% -/ I$/-&mati-$: 34 *&ima&y data:

T$# pri2ari&% so?r+#s @#r# r#tri#9#7 t$ro?>$ str?+t?r#7 C?#stionnair# int#r9i#@s1 int#rna& 7o+?2#nts an7 ann?a& r#ports"

54 Sec-$da&y !ata:
T$# s#+on7ar% so?r+#s @#r# r#tri#9#7 fro2 8ooAs1 fi&#s1 'o?rna&s1 for2#r in9#sti>ations an7 2a>aBin#s H W#8sit#"

"e%ea&c, T--l:
In or7#r to +arr% o?t t$# st?7%1 C?#stionnair# @as ?s#7 as t$# too& of +o&&#+tin> 7ata r#>ar7in> >#n#ra& infor2ation" Car# $as 8##n taA#n in +o&&#+tin> 7ata as to ?n7#rstan7in> t$# C?#stionnair# in t$#ir &o+a& &an>?a># so as to >#t t$# 8#st r#s?&ts as r#C?ir#7 8% r#s#ar+$#r"

Sam.le Si6e:
T$# st?7% @o?&7 8# 8as#7 on /-G of t$# tota& #2p&o%##s of t$# ?nits"

!ata A$aly%i%:
R#s#ar+$#r $as 2a7# an att#2pt to pr#s#nt t$# 7ata in a 9#r% si2p&# an7 &?+i7 for2" For t$is p?rpos# +$arts an7 @$#r#9#r r#C?ir#7 ta8?&ations1 >rap$s an7 7#s+riptions ar# pro9i7#7"

 Si0$i/ica$ce -/ t,e Study:

T$# fin7in> in t$is st?7% is si>nifi+ant in t$at tota& C?a&it% 2ana>#2#nt is t$os# of +?sto2#r fo+?s1 +ontin?a& i2pro9#2#nts1 an7 t#a2@orA" Ea+$ of t$#s# points @i&& 8# i2p&#2#nt#7 t$ro?>$ a n?28#r of pra+ti+#s1 &iA# >at$#rin> +?sto2#r it#2s of infor2ation an7 ana&%Bin> pro+#ss#s 8% app&%in> sp#+ifi+ C?a&it% t#+$niC?#s"

*&-blem -/ t,e Study: .) So2# C?sto2#r 7o#s not >i9# t$# prop#r ans@#r to t$# #2p&o%##" ,) So2# ti2# strat#>% is not app&% prop#r&% for i2pro9in> tota& C?a&it% 2ana>#2#nt"

1. DATA ANALYSIS & INTERPRETATION

1. Do you think the organizations are qua ity !ons!ious to"ar# e$% oyees& :#s No

Table 1:- Term of quality conscious. Options :#s No No. of Responses 5, -0 Percentage E0"00G D"D4G

Chart 1:- Term of quality conscious.

I$te&.&etati-$:T$is C?#stion is asA#7 to Ano@ @$#t$#r r#spon7#nts (#2p&o%##s) r#a&&% Ano@1 @$at is C?a&it%N An7 a&so to Ano@ t$#ir attit?7# to@ar7s C?a&it%1 8#+a?s# positi9# attit?7# of #2p&o%##s @o?&7 2aA# C?a&ifi#7 pro7?+t"

," Do#s t$# Or>aniBation $a9# t$# +#rtifi+ation of ISO E---N :#s No +anIt sa%

Table :- !mportant of !"O #$$$ Certification Options :#s No CanIt sa% Tota& No. of Responses 5/ -, -. 54 Percentage E/"-4G 0".5G ,"54G .--G

Chart :- !mportant of !"O #$$$ Certification.

I$te&.&etati-$:T$is stat#2#nt is in+&?7#7 in t$# C?#stionnair# to >#t t$# 9i#@ of r#spon7#nts a8o?t +#rtifi+at# of ISO E---" Most of t$# #2p&o%##s i"#" E/"-4G #2p&o%## 8#&i#9#7 t$at ISO E--- is r#C?ir#7 to 2aA# t$# C?a&itifi#7 pro7?+t" An7 r#st of t$#2 7o#s not 8#&i#9# a8o?t +#rtifi+at# of ISO E---"

/" Is t$# or>aniBation pro9i7in> C?a&it% ass?ran+# s%st#2 H op#rationN :#s No CanIt Sa%

Table %:- TO Pro&i'ing quality assurance system ( operation.

Rating :#s No CanIt Sa% Tota&

)requency 4E -D -, 54

Percentage 55"53G .3"-4G 0".5G .--G

Chart %:- To pro&i'ing quality assurance system ( operation.

I$te&.&etati-$:W#&& J 7#si>n#7 H @i7#&% s$ar#7 or>aniBation 7#finit#&% pro9i7# t$# C?a&it% ass?ran+# s%st#2 an7 Op#ration" To Ano@ r#spon7#nts 9i#@s on t$# sa2#1 t$is stat#2#nt $as 8##n p?t" As p#r t$# ta8&# H +$art1 @# +an sa% t$at 55"53G #2p&o%##s sai7 t$at to #Fpan7 t$# +o2pan% C?a&it% ass?ran+# s%st#2 an7 op#ration is r#C?ir#7" B?t .3"-4G of t$#2 ar# #it$#r Ano@ or 7onIt Ano@ a8o?t it"

0" Do#s t$# or>aniBation $a9# C?a&it% +ir+&#N A>r## Disa>r##

Table *:- To tal+ about the quality circle.

Rating A>r## Disa>r## Tota&

)requency 5-4 54

Percentage 3."E0G .3"-4G .--G

Chart *:- To tal+ about the quality circle.

I$te&.&etati-$:T$is stat#2#nt $as 8##n p?t to Ano@1 ?p to @$i+$ #Ft#nt r#spon7#nts a>r## t$at 2ana>#2#nt >i9# 7?# +onsi7#ration for C?a&it% of #2p&o%##s an7 t$#r#8% 7#9#&opin> 2ana>#ria& +apa8i&iti#s t$ro?>$ p#a+#f?& an7 $#a&t$% @a%" A8o9# ta8&# H +$art s$o@s t$at 3."E0G #2p&o%##s a>r## t$at 2ana>#2#nt >a9# 7?# +onsi7#ration to 7#9#&op its C?a&it% po@#r"

D"

Ho@ 2an% p#op&# ar# in9o&9#7 in C?a&it% +ir+&#N B#&o@ .A8o9# .D A8o9#.CanIt sa%

Table -,:- People in&ol&e' in quality circle.

O.ti-$%

N-2 -/ "e%.-$de$t%

*e&ce$ta0e

B#&o@ .A8o9# .A8o9# .D CanIt Sa%

Chart ,:- People in&ol&e' in quality circle.

-/ 5-, -.

3"//G 3/"//G ,"E3G ,"53G

I$te&.&etati-$:T$is stat#2#nt is asA#7 to Ano@ t$at 2ana>#2#nt r#a&&% +on+#rn for +on7?+tin> or>aniBationa& +&i2at# as p#r r#spon7#nts point of 9i#@" Most of t$# #2p&o%##s i"#" 33"3EG 8#&i#9#7 t$at 2ana>#2#nt +on7?+t or>aniBationa& +&i2at# 8#+a?s# 2ana>#2#nt r#a&&% @ants to 2aA# t$#2 #ff#+ti9# H #ffi+i#nt at @orA in t$# or>aniBation

4"

Ho@ fr#C?#nt&% t$# or>aniBations $a9# t$# 2##tin> of C?a&it% +ir+&#N W##A&% Mont$&% :#ar&%

Table -:- !ntereste' to create the organi.ational climate effecti&e.

Rating W##A&% Mont$&% :#ar&% Tota&

)requency 43 -D -/ 54

Percentage 5/"4.G .E"00G 4"E0G .--G

Chart -:- the Organi.ation 'o meeting of quality circle.

I$te&.&etati-$:T$is stat#2#nt $as 8##n in+&?7#7 to +$#+A @$#t$#r r#spon7#nts @#r# int#r#st#7 to arran># t$# 2##tin> or not" If t$#% ar# int#r#st#71 2##tin> @i&& arran># 8#+a?s# if p#rson is int#r#st#71 $# +an 7o an%t$in> 2or# #ff#+ti9#&%" A8o9# +$art H ta8&# s$o@s t$at 2ost of #2p&o%##s i"#" 5/"4.G a>r## @it$ t$# stat#2#nt t$at t$#% ar# a&@a%s int#r#st#7 to arran># t$# 2##tin> in t$# +o2pan%"

5"

Is t$# or>aniBation >oin> for C?a&it% a?7itN :#s No CanIt Sa%

Table /:- Organi.ation is going for quality au'it.

Rating :#s No CanIt Sa% Tota&

)requency 5-/ -/ 54

Percentage 30"5,G .,"DG ,"53G .--G

Chart /:- Organi.ation is going for quality au'it.

I$te&.&etati-$:T$is C?#stion is asA#7 to Ano@ i"#" $o@ C?a&it% a?7it n##7 of #2p&o%##s i7#ntifi#71 @$i+$ @#r# t$# appropriat# @a%Os t$at 2ana>#2#nt ?s#7 parti+?&ar #2p&o%##s for +r#atin> t$# pro7?+t 8#+a?s# on+# C?a&it% is 7on#1 so it @i&& #ff#+t t$# &on>#r p#rio7 of t$# ti2#" Fro2 a8o9# 7ata1 @# +an sa% t$at 30"5,G #2p&o%##s a>r## @it$ t$# stat#2#nt t$at #2p&o%##s ar# +$os#n for t$# +r#atin> t$# C?a&it%" An7 it is 9#r% first H i2portant st#p to 2aA# or>aniBation #ff#+ti9#"

3"

Do#s t$# or>aniBation $a9# C?a&it% infor2ation s%st#2N :#s No

Table 0:- Organi.ation has quality information system. Options Yes No Total No. of Responses 70 06 76 Percentage 81.94% 18.06% 100%

Chart 0:- Organi.ation has quality information system.

I$te&.&etati-$:-

T$is is asA#7 to Ano@ t$# i2portan+# of pro9i7in> 7#tai&#7 infor2ation O @ritt#n 2at#ria& 8#for# 2aAin> t$# infor2ation s%st#2" B#+a?s# it is >oin> to t$# #ff#+t t$# or>aniBation for t$# 7#9#&opin>" Fro2 a8o9# 7ata @# +an sa% t$at 2ost of t$# #2p&o%##s i"#" 3."E0G sai7 t$at %#s1 2ana>#2#nt +on7?+t#7 8ri#fin> s#ssion an7 @$i+$ @as r#a&&% r#C?ir#7 to 2aA# infor2ation s%st#2" B?t .3"-4G sai7 t$at no i"#" t$#% @#r# not infor2#7 a8o?t t$os# s#ssions or t$#% 7i7nIt att#n7 t$#2"

E"

Do#s t$# infor2ation s%st#2 r#>?&ar&% ?p7at#7N :#s So2#@$at No

Table #:- !nformation system is regularly up'ate'.

Options :#s So2#@$at No Tota&

No. of Responses 4/ .. -, 54

Percentage D4"E0G /5"DG D"D4G .--G

Chart #:- !nformation system is regularly up'ate'.

I$te&.&etati-$:T$is C?#stion is asA#7 to Ano@ @$at #2p&o%##s fo?n7 t$# infor2ation r#>?&ar&% ?p7at#7" A8o9# ta8&# H +$art s$o@ t$at D4"E0G #2p&o%##s ar# a>r## @it$ t$# stat#2#nt an7 /5"D-G 7o#s not s?r# a8o?t t$# stat#2#nt"

.-" Do#s H"R" D#part2#nt ?s# 8#n+$ 2arAin>1 if an%1 p&#as# sp#+if% t$# na2# of 8#n+$2arA" :#s No

Table 1$:- 1oes 2.R. 1epartment use bench mar+ing.

Options Yes No Total

No. of Responses 73 03 76

Percentage 93.06% 6.94% 100%

Chart 1$:- 1oes 2.R. 1epartment use bench mar+ing.

I$te&.&etati-$:Q?#stion is asA#7 to Ano@ @$#t$#r fa+?&t% @as #ff#+ti9# at i2partin> a8o?t t$# +&i2at# or not1 8#+a?s# if fa+?&t% is +o2p#t#nt1 $# +an 2aA# #2p&o%##s #ff#+ti9# to >r#at #Ft#nt" As p#r a8o9# ta8&# H +$art1 @# +an sa% t$at 2ost of #2p&o%##s i"#" E/"-4G sai7 t$at pro>ra22#rs @#r# $an7&#7 8% +o2p#t#nt fa+?&t% an7 on&% so2# of t$#2 ar# not a>r## @it$ it"

.."

Do H"R" D#part2#nt is >oin> for 8rain stor2in> s#ssionN :#s No DonIt =no@

Table 11:- 2uman Resource 'epartment is going for brain storming session.

Rating :#s No DonIt =no@ Tota&

No. of Responses 4E -D -. 54

Percentage 3."E0G .D",3G ,"53G .--G

Chart 11:- 2uman Resource 'epartment is going for brain storming session.

I$te&.&etati-$:T$is C?#stion is asA#7 to +$#+A t$# satisfa+tion &#9#& of #2p&o%## r#>ar7in> +ont#nt1 o8'#+ti9#s H 7?ration of 8rain stor2in> s#ssion t$at @#r# +on7?+t#7 in t$# +o2pan%" Fro2 a8o9# 7ata1 @# +an sa% t$at 3."E0G ar# satisfi#7 @it$ t$# +ont#nt1 @$#r#as .D",3G #2p&o%##s ar# n#it$#r satisf% nor 7issatisf% @it$ it"

.,"

Ar# %o? pra+ti+in> t$# siF si>2a for t$# #rror +ontro&N :#s So2#@$at No

Table 1 :- 3ou are practicing the si4 sigma for error control.

Options :#s So2#@$at No Tota&

No. of Responses 4D .. ---54

Percentage 4D",3G /0"5,G ---.--G

Chart 1 :- 3ou are practicing the si4 sigma for error control.

I$te&.&etati-$:To $a9# +o2p#t#nt #2p&o%##s is not #no?>$ 8?t t$# 2#t$o7 or t#+$niC?# of instr?+tion ?s#7 8% $i2 O$#r is a&so 9#r% i2portant to ?s#7 t$# siF si>2a +ontro&" So to Ano@1 t$# opinion of r#spon7#nts on it1 t$is C?#stion is asA#7" A8o9# ta8&# H +$art s$o@ t$at 4D",3G #2p&o%##s ar# satisfi#7 @it$ t$# 2#t$o7 O t#+$niC?# of instr?+tion a8o?t t$# +&i2at#1 @$#r# as /0"5,G ar# satisfi#7 8?t so2#@$at satisfi#7"

./"

Do#s H"R" D#part2#nt pra+ti+# a for2a& +ar##r p&annin> pro+#ssN Stron>&% a>r## DonIt Ano@ stron>&% 7isa>r## A>r##

Table 1%:- 2.R. 'epartment practice a formal career planning process.

"ati$0 Stron>&% A>r## Stron>&% Disa>r## A>r## DonIt =no@ Tota&

N-2 -/ "e%.-$de$t% 4/ ., -. -54

*e&ce$ta0e D4"E0G /3"3EG 0".5G !!!! .--G

Chart 1%:- 2.R. 1epartment practices a formal career planning process.

I$te&.&etati-$:T$is is asA#7 to Ano@ ?p to @$i+$ #Ft#nt #2p&o%##Is +ar##r p&annin> @#r# satisfi#7O#ff#+t1 8#+a?s# #2p&o%##s $a9# t$#ir o@n #Fp#+tations O n##7s r#>ar7in> a8o?t t$# +ar##r p&annin> for @$i+$ t$#% ar# sponsor#7" Ta8&# H +$art s$o@ t$at 2ost of t$# #2p&o%##s (D4"E0G) n##7s ar# satisfi#7 8?t /3"3EG #2p&o%##s sai7 t$at t$#ir n##7s ar# so2#@$at satisfi#7"

.0" Do#s H"R" D#part2#nt is A#pt ?p7at#r @it$ +$an>#s in 'o8 sAi&&s H 'o8 7#si>nsN

Stron>&% a>r## DonIt Ano@

stron>&% 7isa>r## A>r##

Table 1*:- 2.R 1epartment is +ept up'ater 5ith changes in 6ob s+ills an' 6ob 'esigns.

O.ti-$% Stron>&% A>r## Stron>&% 7isa>r## A>r## DonIt Ano@ Tota&

N-2 -/ "e%.-$de$t% /3 .E .-E 54

*e&ce$ta0e D-"--G ,D"--G ./",3G .."4EG .--G

Chart 1*:- 2.R. 1epartment is +ept up'ater 5ith changes in 6ob s+ills an' 6ob 'esigns.

I$te&.&etati-$:Most of t$# #2p&o%##s ar# a>r## @it$ t$# stat#2#nt an7 so2# of t$# #2p&o%##s 7o not a>r## @it$ t$# stat#2#nt"

.D" Do#s H"R" D#part2#nt ?s# for2a& or infor2a& 2#t$o7 for #2p&o%##Is f##78a+A H a+tin> on t$at f##78a+AN :#s No So2#@$at

Table 1,:- 2.R. use formal or informal metho' for employee7s fee'bac+.

Options Yes Somewhat No Total

No. of Responses 69 05 01 76

Percentage 79.16% 18.06% 2.78% 100%

Chart 1,:- 2.R. use formal or informal metho' for employee7s fee'bac+.

!nterpretation:T$is stat#2#nt $as in+&?7#7 in C?#stionnair# to Ano@ @$#t$#r #2p&o%##Is f##78a+A $#&p #2p&o%##s to in+r#as# t$# C?a&it% of pro7?+t" A8o9# 7ata in7i+at# t$at 5E".4G #2p&o%##s sai7 t$at a>r##1 t$#% a+C?ir#7 $#&p in t$#2 to ?s# for2a& an7 infor2a& 2#t$o7 for #2p&o%##Is f##78a+A" On&% .3"-4G #2p&o%##s 8#&i#9#7 t$at it is so2#@$at $#&pf?&"

.4" Do#s H"R" D#part2#nt pro9i7# ri>$t #n9iron2#nt to app&% %o?r Ano@&#7># fro2 n#@ pro>ra2s to t$# 'o8N Positi9# N#>ati9#

Table 1-:- To pro&i'e right en&ironment for the 6ob. Options No. of Responses Percentage

Positi9# N#>ati9#

5, -0

E0"00G D"D4G

Chart 1-:- To Pro&i'e right en&ironment for the 6ob.

I$te&.&etati-$:E0"00 G #2p&o%##s ar# >i9#n t$# ri>$t infor2ation a8o?t t$# 'o8 #n9iron2#nt an7 r#st of t$#2 7o#s not $a9# positi9# attit?7# a8o?t t$#2"

.5"

Ar# #2p&o%##s f##&in> +o2forta8&# @it$ r?&#s H po&i+% of H"R" D#part2#ntN :#s No So2#ti2#s

Table 1/:- 8mployees are feeling comfortable 5ith rules an' policy. Options No. of Responses Percentage

:#s No CanIt Sa% Tota&

5/ -, -. 54

E/"-4G 0".5G ,"54G .--G

Chart 1/:- 8mployees are feeling comfortable 5ith rules an' policy.

I$te&.&etati-$:T$is stat#2#nt is in+&?7#7 in t$# C?#stionnair# to >#t t$# 9i#@ of r#spon7#nts a8o?t n#+#ssit% O r#C?ir#2#nt of r?&#s an7 po&i+%" Most of t$# #2p&o%##s i"#" E/"-4G #2p&o%## 8#&i#9#7 t$at it is r#C?ir#7 to p#rfor2 parti+?&ar @orA #ff#+ti9#&% H #ffi+i#nt&%1 so it $#&p to 2aA# or>aniBation #ff#+ti9# 8#+a?s# t$#r# 9i#@s s$o@ t$#ir r#a7in#ss for a+C?irin> +&i2at#"

.3" W$at t%p#s of r#&ations #2p&o%##s $a9# @it$ t$#ir s?p#rior1 p##rs1 an7 s?8or7inat#sN Goo7 A9#ra># Poor

Table 10:- 8mployees ha&e 5ith their superior9 peers9 an' subor'inates.

Rating Goo7 A9#ra># Poor Tota&

)requency 4E -D -, 54

Percentage 55"53G .3"-4G 0".5G .--G

Chart 10:- 8mployees ha&e 5ith their superior9 peers an' subor'inates.

I$te&.&etati-$:-

Most of t$# E2p&o%##s $a9# >oo7 r#&ation @it$ t$# s?p#rior1 P##rs in t$# or>aniBation1 so2#@$at is not a>r##"

.E"

Do#s H"R" D#part2#nt is prop#r&% 2#as?r#7 t$# p#rfor2an+# of #2p&o%##sN :#s No So2#

Table 1#:- 2.R. 1epartment is properly measure' the performance of employees.

Rating :#s No So2# Tota&

)requency 4E -D -. 54

Percentage 3."E0G .D",3G ,"53G .--G

Chart 1#:- 2.R. 1epartment is properly measure' the performance of employees.

I$te&.&etati-$:T$is stat#2#nt $as 8##n p?t to Ano@1 ?p to @$i+$ #Ft#nt r#spon7#nts a>r## t$at 2ana>#2#nt >i9# 7?# +onsi7#ration for p#rfor2an+# of #2p&o%##s an7 t$#r#8% 7#9#&opin> 2ana>#ria& +apa8i&iti#s t$ro?>$ p#a+#f?& an7 $#a&t$% @a%" A8o9# ta8&# H +$art s$o@s t$at 3."E0G #2p&o%##s a>r## t$at 2ana>#2#nt >a9# 7?# +onsi7#ration to 7#9#&op its 2anpo@#r"

,-"

Do#s H"R" D#part2#nt pro9i7# an% trainin> r#>ar7in> i2p&#2#ntin> TQMN :#s No

Table - $:- 2.R. 1epartment pro&i'es any training regar'ing implementing T:;.

O.ti-$% :#s No Tota&

N-2 -/ "e%.-$de$t% -/ 5/ 54

*e&ce$ta0e 3"//G 33"3EG .--G

Chart $:- 2.R. 1epartment pro&i'es any training regar'ing implementing T:;.

I$te&.&etati-$:T$is stat#2#nt is asA#7 to Ano@ t$at 2ana>#2#nt r#a&&% +on+#rn for +on7?+tin> trainin> pro>ra22#rs as p#r r#spon7#nts point of 9i#@" Most of t$# #2p&o%##s i"#" 33"3EG 8#&i#9#7 t$at It is n#+#ssar% trainin> pro>ra22#rs 8#+a?s# 2ana>#2#nt r#a&&% @ants to 2aA# t$#2 #ff#+ti9# H #ffi+i#nt at @orA in t$# or>aniBation"

,."

Ho@ 2an% trainin> pro>ra22#rs for TQM taA# p&a+# #9#r% %#arN . %#ar , %#ar

Table 1:- To ta+e training programmers for T:;.

Rating . :#ar , :#ar Tota&

)requency 5-4 54

Percentage 5/"4.G .E"00G .--G

Chart 1:- To ta+e training programmers for T:;.

I$te&.&etati-$:It is n#+#ssar% to arran># trainin> pro>ra22#s for 7#9#&opin> TQM in t$# +o2pan%" So it @i&& $#&pf?& to 7#9#&op t$# or>aniBation in t$# 2arA#t"

,,"

W$at is t$# 7?ration of trainin> pro>ra2sN . W##A / Mont$ . Mont$ 4 Mont$

Table

:- To tal+ about 'uration of training programs.

Rating . W##A . Mont$ / Mont$ Tota&

)requency 5. -/ -, 54

Percentage 30"5,G .,"DG ,"53G .--G

Chart

:- To tal+ about 'uration of training programs.

I$te&.&etati-$:D?ration Pro>ra22#rs is a&so $#&pf?& to 7#9#&op t$# C?a&it% a8o?t t$# pro7?+t in t$# or>aniBation"