Ch 1: Banking and Finance (ngn hng v ti chnh)

1. Example:


Dear Mrs. Morgan,
This letter is to 1._______ receipt of your request to cancel your monthly direct debit

A. recognize B. acknowledge C. show D. realize

payment to Blake Enterprises . Please come at your earliest convenience to any
branch of Smithfords Bank, and one of our clerks will assist you in 2._______ out

A. holding B. filling C. breaking D. taking

the necessary forms to authorize cancellation.
Sincerely,
Anthony Milton,
Smithfords Bank



Dch:
Gi b Morgan.
Bc th ny l bo rng chng ti nhn c yu cu hy thanh ton n trc
tip ca b ti hng Blake Enterprises. Lm n hy n bt k chi nhnh no ca ngn
hng Smithfords Bank ti thi im thun tin nht ca b, v mt trong nhng nhn
vin ca chng ti s gip b in vo cc t n cn thit hp thc ha s hy
b.
Thn i,
Anthony Milton,
Ngn hng Smithfords Bank

2. Warm-ups:

To: All employees
From : Head office
Re: Savings accounts

Please note the new 1._______ rates and deposit ceilings for the following

A. exchange B. interest C. loan D. check

savings accounts:
Saver Plus - balances over $10,000: 2.75% p.a./balances over $25,000: 2.15% p.a.
This account no longer has a deposit 2._______.

A. roof B. ceiling C. cover D. overdraft

30 Day Savings - balances over $25,000: 3% p.a./balances over $100,000: 3.15%
p.a. This account retains its current deposit ceiling of $500,000.
90 Day Savings - (previously known as " 90 Day Gold ") balances over $100,000:
3.5% p.a./ balances over $250,000: 3.75% p.a. The new deposit ceiling is $750,000.
Changes are 3.______ from the first of next month.

A. collective B. affective C. effective D. terminated


Dch:
Ti: ton b nhn vin
T: tr s chnh
V vic: ti khon tit kim
Lm n ch rng cc li sut v trn li sut mi cho cc ti khon tit kim sau:
- Gi Saver Plus: i vi cc khon sai ngch trn 10,000$: li sut l 2,75% mt
nm. Cc khon sai ngch trn 25,000$ l 2,15% mt nm. Ti khon ny khng
cn c mt trn li xut thm na (ngha l 2,75% v 2,15% l li sut cao nht
i vi cc khon sai ngch trn 10,000$ v 25,000$).
- Gi 30 Day Savings (gi tit kim 30 ngy): i vi cc khon sai ngch trn
25,000$: li sut l 3% mt nm, cc khon sai ngch trn 100,000$ l 3,15% mt
nm. Ti khon ny duy tr trn li sut hin ti ca n l 500,000%
- Gi 90 Day Savings (gi tit kim 90 ngy thng c bit ti vi ci tn 90
ngy vng): i vi cc khon sai ngch trn 100,000$: li sut l 3,5% mt nm,
vi cc khon sai ngch trn 250,000$ l 3,75% mt nm. Trn li sut mi ca
gi ny l 750,000$.
Cc thay i s c hiu lc t ngy u tin ca thng ti.



Ch 2: Marketing (tip th)
1. Example:

Memo

To: All Customer Service Staff
From: Zadie Boyle
Re: Customer satisfaction

We will be having a meeting at 9:30 on June 5
th
to discuss revising our current targets for
customer satisfaction. Sales have been falling in recent months, and customer comments
1. _______ us to believe that our customers feel we do not

A. show B. lead C. hold D. suggest

2._______ as good a service as the competition. We will have a brainstorming session

A. make B. produce C. create D. provide

at the meeting, so bring along some good ideas.



Dch:
Ti: ton b nhn vin phc v khch hng
T: Zadie Boyle
V vic: s hi lng ca khch hng
Chng ta s c mt cuc hp lc 9h30 vo ngy 5/6 tho lun v vic xem xt li
cc mc tiu hin ti ca chng ta cho s hi lng ca khch hng. Cc doanh s bn
hng gim trong nhng thng gn y, v cc bnh lun ca khch hng khin
chng ta tin rng cc khch hng ca chng ta cm gic chng ta khng cung cp mt
dch v tt nh i th cnh tranh. Chng ta s c mt bui ng no ti cuc hp,
do vy hy mang theo mt vi kin hay.
2. Warm-ups:


The deadline for 1._______ for the in-house "Innovation in Marketing " contest

A. submissions B. attempts C. participants D. marketers

has been postponed to March 22
nd
. We are looking for original ideas for our new online
advertising campaign. The advertising department is accepting ideas from all Medco
employees in an 2._______ to reflect the true face of our company and the

A.effect B. attempt C. acceptance D. afford

people who work for it. We want to convey to the public that we are a caring company,
not just 3._______ on profits. We also want to show that we are the best at

A. decided B. efforts C. focused D. concentrated

what we do.
Entries should be sent via email to the advertising department at
medcoiinm@medco.com.


Dch:
Hn cui i vi cc trnh cho cuc thi u trong nh mang tn s i mi trong
tip th b hon li ti ngy 22/3.Chng ta ang tm kim cc tng c o cho
chin dch qung co trc tuyn ca chng ta.Phng qung co s nhn cc tng
t ton b nhn vin cng ty Medco trong mt n lc phn nh b mt tht ca
cng ty chng ta v nhng ngi lm vic cho n. Chng ta mun truyn t ti cng
chng rng chng ta l mt cng ty chu o, khng ch tp trung vo cc li nhun.
Chng ta mun ch ra rng chng ta l tt nht trong nhng g chng ta lm.
Cc bn danh sch ng vin thi u nn c gi qua email ti phng qung co ti
a ch medcoiinm@medco.com.




Ch 3: HOSPITALITY (lng hiu khch, lng mn khch)
1. Example:

Notice
The management of Fordworth Industries would like to invite all workers and their
family members to take 1._______ of the complimentary movie tickets now

A. use B. hold C. advantage D. photos

available every Wednesday afternoon at the reception desk in the lobby of the employee
leisure center. To thank you for all your hard work, we are offering free movie tickets
every Wednesday from now until the end of the year. To 2._______

A. take B. claim C. pick D. realize

your tickets, simply show your leisure center membership card to the receptionists, and
they will be happy to give you your tickets. We regret that we can only allow a
maximum of 4 tickets per family. Enjoy your free movies!




Thng bo.
Ban gim c ca cng ty Fordworth Industries mun mi tt c cng nhn v cc thnh vin
gia nh ca h tn dng cc v mi xem phim nhng ci m hin nay c sn vo cc chiu th
4 ti bn tip tn tin snh ca trung tm gii tr dnh cho nhn vin. cm n cho tt c
cng vic sing nng ca bn, chng ti s tng nhng v xem phim min ph vo tt c th T
k t by gi cho n cui nm nay. yu cu cc v ca bn, n gin hy a th thnh
vin trung tm gii tr ca bn cho nhng nhn vin tip tn v h s vui lng a bn cc v
ca bn.Chng ti ly lm tic rng chng ti ch c th cho php ti a 4 v i vi mt gia
nh. Hy tn hng nhng b phim min ph ca bn !

2. Warm-ups:

Please note that the serving of alcoholic beverages to minors will not be 1.______

A. exclaimed B. tolerated C. treated D. checked

The owner of any licensed 2._______ caught allowing the sale of alcohol anyone

A. premises B. location C. driver D. reception

under the age of 21 will be fined a minimum of $500. In order to prevent the
accidental sale of alcohol to minors, it is essential that all bartenders and servers
check the ID of customers who appear to be in their twenties or younger. While this
may be time-consuming, please explain to customers that it is necessary. Customers
who refuse to comply should not be allowed to order alcoholic beverages. We
understand that you may feel uncomfortable enforcing this system, but it is a legal
requirement. Thank you for your 3._______

A. cooperate B. cooperated C. cooperation D. cooperating



Ci ny ti nay s cha.hihi