UNIT 1

1. Business forms and documents:

Name each form using words from the box:

1. I would like to take a week at Easter and two weeks in July if thats O.
!!!!!!!!!!!!!!!!!!!!!!! "e#uest
$. %r &ee had 'ust taken off his regulation ca( and glo)es when his hair got caught in the
machine. !!!!!!!!!!!!!!!!!!!!!!!! "e(ort
*. It tells you about your (ay+ hours+ holidays+ (ension and disci(line (rocedures.
,tatement of -erms of!!!!!!!!!!!!!!!!!!!!!!!!!!!!
.. -he duties attached to this (ost are as follows/
!!!!!!!!!!!!!!!!!!!!!0escri(tion
1. 2e has been away sick three times already this month.
!!!!!!!!!!!!!!!!!!!!!!!! "ecord
3. ,he already has two children and ten years of ser)ice so she will get #uite a lot of time this
time. !!!!!!!!!!!!!!!!!!!&ea)e 4orms
5. -here is a )acancy in the I- de(artment which I would like to try for.
!!!!!!!!!!!!!!!!!!!!!!!!!4orms
6. I tell her about how far I think I)e achie)ed my ob'ecti)es during the (ast year and she
writes it all down and then we talk about next year.
!!!!!!!!!!!!!!!!!!!!!!!!!!4orm
7. 2e got it for failing to follow instructions and because he broke the health and safety rules.
Em(loyee !!!!!!!!!!!!!!!!!!! Notice
18. Im ha((y to (ay for this flight in business class but I dont think I can acce(t his reasons
for staying in a fi)e9star hotel for four nights:
!!!!!!!!!!!!!!!!!!!!;laim 4orm
11. <ou (ay more if youre a high9rate earner and you (ay a lot less if you ha)e se)eral
de(endent children in full9time education.
!!!!!!!!!!!!!!!!!!!!!!!! "eturn
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=ccident =((lication =((raisal =ttendance Em(loyment Ex(enses
2oliday Income -ax Job %aternity >arning
2. Human Resources
?enerosity Inc. has decided to im(ro)e the working conditions of its em(loyees. ;hoose the
correct term for each as(ect of its new (olicy. <ou can then com(are the 2" (olicies of your
com(any with the (olicies of ?enerosity.
1. >e will increase the number of days of !!!!!!!!!for women who are ex(ecting babies.
a@ maternal lea)e b@ mothering lea)e
c@ maternity time d@ maternity lea)e
$. >e will increase the siAe of the !!!!!!!!! by 18B.
a@ man(ower b@ workforce
c@ human resources d@ em(loyees
*. >e will gi)e e)eryone !!!!!!!!!! training at least twice a year.
a@ in9house b@ tailoring
c@ designed d@ outhouse
.. Night9!!!!!!!!!! workers will get (aid double time for working unsocial hours.
a@ owl b@ shift
c@ time d@ grou(
1. -here will be no more annual !!!!!!!!!! inter)iews.
a@ su(erior b@ a((raisal
c@ ob'ecti)e d@ holiday
3. >e will (ay e)eryone an extra !!!!!!!!!!!! for ;hristmas.
a@ salary b@ ex(ense
c@ commission d@ bonus
5. >e will gi)e !!!!!!!!!!!!em(loyees the same status as full9timers.
a@ small time b@ (art9time
c@ short time d@ extra time
6. Em(loyees will only ha)e to gi)e one weeks !!!!!!!!!!! before lea)ing.
a@ notice b@ delay
c@ note d@ resignation
7. No one will be !!!!!!!!!!!! without the full agreement of the union.
a@ laid u( b@ laid off
c@ laid by d@ laid aside
18. =ny future reductions in staff will be achie)ed only by!!!!!!!!!!!!.
a@ natural tendencies b@ wasting away
c@ natural wasting d@ natural wastage

11. >e will reduce the number of working !!!!!!!!!!! of all em(loyees.
a@ years b@ months
c@ weeks d@ hours

$
1$. ?enerous !!!!!!!!!!!!! allowances will be (aid when the com(any mo)es to a site in
the (ro)inces.
a@ restoration b@ restitution
c@ relocation d@ refurbishment
3. Your Education
%arcia ?arcia tells us about her educational background. ;om(lete each sentence with one of
the words or (hrases from the box below. <ou will need to (ut the )erbs in the a((ro(riate
tense.

1. I started at !!!!!!!!!!!!!!!!!!!!!!!!! in &ondon when I was fi)e.
$. =t the age of 11+ I went on to !!!!!!!!!!!!!!!!!!!!!!!!!!+ also in &ondon.
*. =t 15+ I !!!!!!!!!!!!!!!!!!!!!!!! to the uni)ersity.
.. I got a !!!!!!!!!!!!!!!!!!!!!!!!!! at %anchester to !!!!!!!!!!!!!!!!!!!!!!!
engineering.
1. Cut at the end of the first year I changed to another !!!!!!!!!!!!!!!!!!!!!!!.
3. I !!!!!!!!!!!!!!!!!!!!!! from uni)ersity in 1775.
5. I ha)e a fist9class !!!!!!!!!!!!!!!!!!!!!!! in Economics.
6. I decided to !!!!!!!!!!!!!!!!!!!!!!!! at uni)ersity.
7. ,o I did a !!!!!!!!!!!!!!!!!!!!!!!!! in Cusiness =dministration at the Dni)ersity of
;alifornia.
18. 0uring the course+ I did an !!!!!!!!!!!!!!!!!!!!!!!! on small business de)elo(ment.
11. I found the to(ic so interesting that I a((lied for a !!!!!!!!!!!!!!!!!!!!!!! to do a
doctorate on the same sub'ect.
1$. Once I had got the money+ I had to write a 18+888 word !!!!!!!!!!!!!!!!!!!!!!!.
1*. ,o now I ha)e a C=+ an %C= and a !!!!!!!!!!!!!!!!!!!!!!!!!.
1.. =ll I need now is a !!!!!!!!!!!!!!!!!!!!!!!!!.
*
a((ly degree graduateE)erb@ grant higher degree
'ob o(tion Fh0 (lace (rimary school
thesis secondary school stay on study sub'ect
4. The Internet
%atch the terms E1913@ with the definitions Ea9(@

1. Internet ,er)ice Fro)ider EI,F@ !!!!!!!! 7. Online !!!!!!!!
$. ,earch engine !!!!!!!! 18. 0ownload !!!!!!!!
*. I,0N !!!!!!!! 11. D(grade !!!!!!!!
.. Cookmark !!!!!!!! 1$. Crowser !!!!!!!!
1. 2y(erlink !!!!!!!! 1*. 2ome(age !!!!!!!!
3. ,(am !!!!!!!! 1.. Intranet !!!!!!!!
5. Newsgrou( !!!!!!!! 11. 4reeware !!!!!!!!
6. eyword !!!!!!!! 13. Girus !!!!!!!!
a. an internet a((lication for an internal com(any network
b. a high9s(eed tele(hone connection
c. bring u( to date
d. add to a list of fa)ourite website addresses which you kee( for easy access
e. 'unk e9mail
f. damaging software instructions that enter your com(uter secretly and can change or
destroy information on it
g. a link from an e9mail to a web (age+ accessed by clicking on it
h. a )irtual location where (eo(le can talk and read about a sub'ect of common interest
i. a com(any which gi)es you an account and access to the internet
'. a tool which hel(s you find things on the >eb
k. what you enter in a search engine
l. when you are connected
m. co(y information to your com(uter from another
n. a (rogram like Internet Ex(lorer which allows your com(uter to download documents
from the >orld >ide >eb
o. the first (age on a website
(. software you dont (ay for
5. ar!etin"

%arketing is in many ways the central acti)ity in business management. In commercial
organiAation+ marketing is He)erybodys business.
;om(lete the definitions of marketing using words from the box.

1. ,elling !!!!!!!!!!!!!!that dont come back to !!!!!!!!!!!!!!!who do.
$. !!!!!!!!!!!!!!!!!!!!!a com(any does to influence !!!!!!!!!!!!!!!!!for its
(roducts and ser)ices.
*. !!!!!!!!!!!!!!!!!!!!! and selling goods and!!!!!!!!!!!!!!!!!!!!!!!.

.
demand e)erything (eo(le (romoting ser)ices things
#. Business $rinci$%es
;hoose the best word to com(lete the following extracts from a com(anys mission statement
1. >e belie)e that business can be a (owerful !!!!!!!!!!!for social change.
a@ agent b@ agency
c@ agenda d@ agreement
$. >e affirm the need for moral !!!!!!!!!!!!in business decision9making.
a@ )aluation b@ )alidity
c@ )alues d@ )alediction
*. >e ha)e a !!!!!!!!!!!!! to shared (ros(erity.
a@ commission b@ commitment
c@ com(etence d@ com(etition
.. Cusinesses ha)e a role to !!!!!!!!!! in im(ro)ing the li)es of all their customers+
em(loyees and shareholders.
a@ (lay b@ ha)e
c@ do d@ make
1. Cusinesses established in other countries should contribute to the social !!!!!!!!!!! of
those countries.
a@ ad)ances b@ ad)antage
c@ ad)ancement d@ ad)enturism
3. Cusinesses should !!!!!!!!!!!!! international and domestic rules.
a@ retail b@ restrict
c@ re(eat d@ res(ect
5. Cusinesses should !!!!!!!!!!!!!with each other to (romote the (rogressi)e
liberaliAation of trade.
a@ cor(orate b@ co9o(erate
c@ co9ordinate d@ co(e
6. Cusinesses should !!!!!!!!!! and+ where (ossible+ im(ro)e the en)ironment.
a@ deflect b@ insect
c@ detect d@ (rotect
7. Cusinesses should !!!!!!!!!! all their customers fairly in all as(ects of their business
transactions.
a@ treat b@ meet
c@ seat d@ re(eat
18. Cusinesses should !!!!!!!!!!! working conditions that res(ect each em(loyees health
and dignity.
a@ di)ide b@ confide
c@ (ro)ide d@ a)oid
11. Cusinesses should !!!!!!!!!!! com(etiti)e beha)iour that demonstrates mutual res(ect
among com(etitors.
a@ (romote b@ demote
c@ moti)ate d@ (ro)oke
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&. Business sectors
%atch the com(anies E19$*@ with their sectors Ea9w@
1. = com(any which makes as(irin a. automoti)e
$. = com(any which mines diamonds b. construction
*. = com(any which makes mens suits c. consumer electronics
.. = com(any which sells (ackage holidays d. financial ser)ices
1. = com(any which makes trucks e. confectionery
3. = com(any which distributes electricity f. software
5. = su(ermarket chain g. telecommunications
6. = com(any which builds houses h. media
7. = com(any which makes washing machines i. (harmaceuticals
18. = com(any which sells hamburgers '. be)erages
11. = com(any which makes camcorders k. textiles
1$. =n airline l. toiletries
1*. = com(any which makes fighter (lanes m. real estate
1.. = com(any which makes sham(oo n. trans(ort
11. = restaurant chain o. utilities
13. = news(a(er (ublisher (. household goods
15. = com(any which sells things o)er the internet #. retail
16. = com(any which makes mobile (hones r. fast food
17. = com(any which sells in)estment ad)ice s. catering
$8. = com(any which makes chocolate t. defence
$1. = com(any which makes beer u. e9commerce
$$. = (ro(erty com(any ). tourism
$*. = com(any which writes com(uter (rograms w. extracti)e

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