Spencer J.

Morton
1815 47 th St.
Pennsauken, NJ 08110
(856) 397-5357
spencerjmorton@verizon.net

Objective

A multi-task position drawing on extensive CUSTOMER SERVICE experience to advance a proven track
record for developing and maintaining key accounts and improving departmental efficiencies.

Experience

2 /2009 – 6/ 2009 CGFNS Philadelphia, PA

Customer Services Representative

Telecommunications Services

This was a temporary assignment with a credentials evaluation firm. This is a very high volume customer service call
center position. There are at least 100 accounts of files touched a day. Applicants who are interested in moving to the
United States to work in the medical field but need work visa or credential verification they call us. There is a lot of
data entry involved with this position. We respond to customer inquiries via email as well. I also acted as a liaison
with other departments and outside agencies to ensure company sales objectives are met and exceeded. Provided
customer support to current and future clients. Acted as a technical resource by providing input and support to
leadership for utilization of quality audits. Received numerous letters of recommendation, and appreciation from
customers, and management.

8 /2007 – 4/ 2008 Car-Appoint.com Runnemede, NJ

Customer Service Manager

Telecommunications Services

Car-Appoint.Com is a subsidiary company of the Matt Blatt car dealership. High Volume inbound outbound
customer service call center environment for a number of car dealerships throughout the USA as well as all
Matt Blatt locations. There are at least 100 calls minimum made or received a day. We set appointments for
car dealerships to increase their traffic throughout the month. There are consistent sales quotas for the CDC
reps to meet throughout the month.

1 /2007 – 3/ 2007 Emerson Personnel Staffing Agency Cherry Hill, NJ

Temporary Customer Service Representative

Telecommunications Services

This was a temporary customer service assignment with the Courier Post Newspaper. This was a customer service
call center environment 50 calls or accounts touched a day. Responsibilities included upgrading or downgrading
customer’s subscriptions to the news paper. We also were responsible for starting new customer’s subscriptions.
 Spencer J. Morton
(856) 397-5357 • spencerjmorton@verizon.net

5 /2000 – 11/ 2006 Harte Hanks Pennsauken, NJ

Team Lead/Customer Service Representative/Collections

Telecommunications Services

A very high volume defined benefits customer service call center environment. 150 calls or accounts touched a
day. Harte Hanks deals with a number of client accounts such as Blue Cross Blue Shields enrollment and
billing for Medicare Part D, Cingular Wireless, AT&T Wireless, Verizon Wireless and the United States Postal
Service.
I also did some collections for several accounts such as Capital One, Washington Mutual, Bank of America
and Citi One Bank. There were constant sales goals as a csr we had to meet. This is a very high volume
inbound outbound call center.

Skills

Microsoft Excel

Microsoft Word

Microsoft Office

Windows XP

AS400 System

OASIS

Lotus Notes

Oracle

References
Available Upon Request