WELCOME TO THE 2010 PREMIER TRAINING EVENT

THE APPLIANCE SERVICE TRAINING INSTITUTE

FEBRUARY 16-20, 2010
DISNEY'S CORONADO SPRINGS RESORT
WALT DISNEY WORLD ®

PRESENTED BY:

Professional Service Association - PSA

United Servicers Association - USA

 Tuesday, Feb 16
APPLIANCE SERVICE TECHNICIANS
Private Meetings
(Basic Technical Training)
PM1 PM2 PM3 PM4 PM5 PM6 BT01 BT02
Coronado M Coronado N Coronado P Coronado Q Coronado R Acapulco Coronado S Coronado T

RossWare RossWare
Dryer Vent Mr. Mr.
Service Desk Service Desk Mastering Refrigeration
9:00 AM - 5:00 PM Wizard Appliance Appliance
User Meeting User Meeting To Be Electrical in 6 Systems From
Meeting Meeting Meeting
Beginner Advanced Announced Steps! the Ground Up
All day All day All day
All day All day All day class All day class
session session session
session session

6:00 - 8:00 PM ASTI Registration Desk Open

MADE POSSIBLE BY OUR SPONSORS

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 TIME SLOT Wednesday, Feb 17
6:00 AM- 4:00 PM ASTI REGISTRATION COUNTER OPEN
8:30 AM ASTI Officially Starts Breakfast on Your Own
Service Management Tracks APPLIANCE SERVICE TECHNICIANS (Technical Training)
*Indicates CSM SM01 SM02 AT01 AT02 AT03 AT04 AT05 AT06 CRT01
Preparatory Class
*Calculating
The Importance Certification
Your Cost of SAMSUNG SUB-ZERO WHIRLPOOL ASKO U-LINE DACOR
of a Business Testing
Doing
8:30 - 10:00 AM Plan & How to
Business
Develop One
Part 1 LAUNDRY REFRIGERATION DISHWASHER LAUNDRY/DW REFRIGERATION COOKING
Karen / Rod Doug Rogers
10:00 – 10:30 AM BREAK
AT01 AT02 AT03 AT 04 AT 05 AT 06
SM03 SM04 CRT02
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

*Calculating
10:30 - 12:00 PM Your Cost of Certification
Diversification SAMSUNG SUB-ZERO WHIRLPOOL ASKO U-LINE DACOR
Doing Testing
Opportunities
Business
Part 2
LAUNDRY REFRIGERATION DISHWASHER LAUNDRY/DW REFRIGERATION COOKING
Karen / Rod James/Ralph
12:00 – 1:30 PM LUNCH (LUN1)
SM05 SM06 AT07 AT08 AT09 AT10 AT11 AT12 CRT03

*Service Trade Show Repeat Repeat Repeat Repeat Repeat Repeat Certification
1:30 - 3:00 PM G.L.E.E.P.S.
Management Set-Up SAMSUNG SUB-ZERO WHIRLPOOL ASKO U-LINE DACOR Testing
Technician Soft
& Productivity
Skills
Part 1
LAUNDRY REFRIGERATION DISHWASHER LAUNDRY/DW REFRIGERATION COOKING
Linda Knudsen Dean Landers
3:00 - 3:30 PM BREAK
AT07 AT08 AT09 AT 10 AT 11 AT 12
SM07 SM08 CRT04
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

Penalizing
*Service Trade Show Repeat Repeat Repeat Repeat Repeat Repeat Certification
3:30 - 5:00 PM Efficiency &
Management Set-Up SAMSUNG SUB-ZERO WHIRLPOOL ASKO U-LINE DACOR Testing
Experience
& Productivity
Charging
Part 2
Hourly Rates REFRIGERATION DISHWASHER LAUNDRY/DW REFRIGERATION COOKING
LAUNDRY
Linda Knudsen Dean / Marcus
6:00 - 8:00 PM OPEN ASTI WELCOME RECEPTION ON TRADE SHOW FLOOR (WEL)

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 TIME SLOT Thursday, Feb 18
6:00 – 7:30 AM EARLY MORNING BUSINESS BRAIN STORMING (EM01)
7:30 - 8:30 AM BREAKFAST (BFK1)
SERVICE MANAGEMENT APPLIANCE SERVICE TECHNICIANS (Technical Training)
*Indicates CSM SM09 SM10 AT13 AT14 AT15 AT16 AT17 AT18 CRT05
Preparatory Class

Asset
*Marketing Your AMERICAN FISHER &
Trade Protection & SAMSUNG VIKING WOLF WHIRLPOOL
Business for Show LOKRING PAYKEL Certification
Tax Cutting
8:30 - 10:00 AM Success 7:30 am Testing
Strategies
Part 1
Part 1 REFRIGERATION REFRIGERATION RANGES REFRIGERATION DISHWASHER
American Society for
Ralph/Tanner Asset Protection

10:00 – 10:30 AM BREAK BREAK

AT13 AT14 AT15 AT16 AT17 AT18
SM11 SM12 CRT06
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

Asset
*Marketing Your Trade AMERICAN FISHER &
10:30 - 12:00 PM Show Protection & SAMSUNG VIKING WOLF WHIRLPOOL
Business for LOKRING PAYKEL Certification
7:30 am Tax Cutting
Success Testing
Strategies
Part 2
Part 2 REFRIGERATION REFRIGERATION RANGES REFRIGERATION DISHWASHER
American Society for
Ralph/Tanner Asset Protection

12:00 – 1:30 PM LUNCH LUNCH (LUN2)

AT19 AT20 AT21 AT22 AT23 AT24 CRT07

Repeat Repeat
TRADE SHOW Repeat Repeat Repeat Repeat
1:30 - 3:00 PM AMERICAN FISHER &
CORONADO L SAMSUNG VIKING WOLF WHIRLPOOL Certification
LOKRING PAYKEL
Testing

REFRIGERATION REFRIGERATION RANGES REFRIGERATION DISHWASHER

3:00 - 3:30 PM BREAK BREAK

AT19 AT 20 AT21 AT22 AT23 AT24
CRT08
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

TRADE SHOW Repeat Repeat

3:30 - 5:00 PM Repeat Repeat Repeat Repeat Certification
CORONADO L AMERICAN FISHER &
SAMSUNG VIKING WOLF WHIRLPOOL Testing
LOKRING PAYKEL

REFRIGERATION REFRIGERATION RANGES REFRIGERATION DISHWASHER

7:00 – 10:00 PM ASTI Hospitality Room Open (cash bar) or Optional Arabian Knights Entertainment

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 TIME SLOT Friday, Feb 19
6:00 - 7:30AM EARLY MORNING BUSINESS BRAIN STORMING (EM02)
7:30 - 8:30 AM Breakfast (BFK2)
SERVICE MANAGEMENT APPLIANCE SERVICE TECHNICIANS (Technical Training)
*Indicates CSM SM13 AT25 AT26 AT27 AT28 AT29 AT30 CRT09
Preparatory Class Coronado K

FISHER & Certification

VIKING BOSCH GE LG ELECTROLUX
PAYKEL Testing
8:30 - 10:00 AM
REFRIGERATIO
RANGE LAUNDRY/DW LAUNDRY/DW LAUNDRY LAUNDRY
N

10:00 – 10:30 AM Industry Roundtable Break

General Session AT25 AT26 AT27 AT28 AT29 AT30
CRT10
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

10:30 - 12:00 PM FISHER & Certification

VIKING BOSCH GE LG ELECTROLUX
PAYKEL Testing

RANGE LAUNDRY/DW LAUNDRY/DW REFRIGERATIO LAUNDRY LAUNDRY

N
Dean Landers & Don Holman
12:00 – 1:30 PM LUNCH (LUN3)
SM14 SM15 AT31 AT32 AT33 AT34 AT35 AT36 CRT11

Repeat
Managing One Repeat Repeat Repeat Repeat Repeat Certification
1:30 - 3:00 PM *Understanding FISHER &
& Two Man VIKING BSH GE LG ELECTROLUX Testing
People PAYKEL
Shops
RANGE LAUNDRY/DW LAUNDRY/DW REFRIGERATIO LAUNDRY LAUNDRY
Ron Sawyer Don/ Larry N
3:00 - 3:30 PM BREAK
AT31 AT32 AT33 AT34 AT35 AT36
SM16 SM17 CRT12
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

Repeat
3:30 - 5:00 PM Parts Inventory Repeat Repeat Repeat Repeat Repeat Certification
*Consumer FISHER &
Management VIKING BSH GE LG ELECTROLUX Testing
Relations PAYKEL
Turns to Profit

RANGE LAUNDRY/DW LAUNDRY/DW REFRIGERATIO LAUNDRY LAUNDRY

Dave Borsani Don Holman N
6:00 - 9:00PM ASTI INDUSTRY AWARDS BANQUET (AWDBAN)

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 TIME SLOT Saturday, Feb 20
6:00 – 7:30 AM EARLY MORNING TECH TALK (EM03)
7:30 - 8:30 AM BREAKFAST (BKF3)
SERVICE MANAGEMENT APPLIANCE SERVICE TECHNICIANS (Technical Training)
*Indicates CSM SM18 SM19 AT37 AT38 AT39 AT40 AT41 AT42 CRT13
Preparatory Class

Retiring Soon? Certification

*Employee HAIER SCOTTSMAN BSH GE LG ELECTROLUX
Preparing to Sell Testing
8:30 - 10:00 AM Relations
Your Business
ICE MACHINES COOKING REFRIGERATION LAUNDRY REFRIGERATION
Assorted Product
Dean / Mike Paul Muse
10:00 – 10:30 AM BREAK
AT367 AT38 AT39 AT40 AT41 AT42
SM20 SM21 CRT14
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

10:30 - 12:00 PM How to Certification

Maximizing Your HAIER SCOTTSMAN BSH GE LG ELECTROLUX
Differentiate Testing
Web Presence
Your Business
ICE MACHINES COOKING REFRIGERATION LAUNDRY REFRIGERATION
Assorted Product
Dayne Benson Ralph / Tanner
12:00 – 1:30 PM LUNCH ON YOUR OWN
SM22 SM23 AT43 AT44 AT45 AT46 AT47 AT48

The Good, Bad

1:30 - 3:00 PM Profitable Repeat Repeat Repeat Repeat
& Ugly of Repeat GE Repeat LG
Service Strategy HAIER SCOTTSMAN BSH ELECTROLUX
Warranty
Service
ICE MACHINES COOKING REFRIGERATION LAUNDRY REFRIGERATION
Assorted Product
Paul Mac Donald David/David
3:00 - 3:30 PM BREAK
AT43 AT44 AT45 AT46 AT47 AT48
SM24 SM25
CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED CONTINUED

3:30 - 5:00 PM Hiring & Repeat Repeat Repeat Repeat

Basics and Repeat GE Repeat LG
Retaining HAIER SCOTTSMAN BSH ELECTROLUX
Beyond in Excel
Technicians

ICE MACHINES COOKING REFRIGERATION LAUNDRY REFRIGERATION

Assorted Product
Ron Madera Karie Spaet
5:00PM ASTI OFFICIALLY CLOSES